Brought my eldest daughter for some 1 on 1 mum/daughter time..from checking in with nancy who was on reception and greeted us with a smile to going to our lovely large room with bath/shower en suite( lovely bonus as we dont have bath at home) enjoyed the spa area which was also spotless n so relaxing..we decided to have a drinks in our room( we took with us) dan on the bar downstairs was lovely enough to supply us with bucket of ice and glasses even though we didnt drink in the bar which was another positive part to our stay.. we will definitely visit more often and highly recommend this hotel

This hotel is old and shabby, a bit dilapidated

This hotel is old and shabby, a bit dilapidated

It was amazing. We went for short stay. Still enjoyed the place and atmosphere. Very good location.

It was amazing. We went for short stay. Still enjoyed the place and atmosphere. Very good location.

Very friendly reception staff great smile.

Very nice greeting on reception. Only negative we had waited 5 minutes at reception to order a taxi. On arrival the reception lady bypassed myself and my wife to book a bunch of ladies in who had only just arrived. That was more important to her than looking after our needs. She knew we had waited but felt booking in people was more important. She just gave us the taxi number to ring. She even said I need to book these people in first. Even though they had just arrived. My feedback, please get your priorities right. All guests are importing, not just those arriving.

Very nice greeting on reception. Only negative we had waited 5 minutes at reception to order a taxi. On arrival the reception lady bypassed myself and my wife to book a bunch of ladies in who had only just arrived. That was more important to her than looking after our needs. She knew we had waited but felt booking in people was more important. She just gave us the taxi number to ring. She even said I need to book these people in first. Even though they had just arrived. My feedback, please get your priorities right. All guests are importing, not just those arriving.

Not as pleasant. Asked for a double room and they put 2 single beds together and they were not even equal. Just useless.

vans parked in front of front door on a night as they get broken it to in carpark. this makes it hard to exit the hotel to get to the carpark and also creates a fire escape hazard. mentioned this to reception but not bothered. stayed in 2 different class of rooms and none as pictured so don't expect the toiletry's pictured in the Privilege room or the 2 chairs and table in the standard room. in restaurant i ordered a starter and main for them to come back half hour later saying the starter wasn't available so i said i would have the main and maybe have cheese board after. i waited and waited for someone to come ask after main and eventually give up

vans parked in front of front door on a night as they get broken it to in carpark. this makes it hard to exit the hotel to get to the carpark and also creates a fire escape hazard. mentioned this to reception but not bothered. stayed in 2 different class of rooms and none as pictured so don't expect the toiletry's pictured in the Privilege room or the 2 chairs and table in the standard room. in restaurant i ordered a starter and main for them to come back half hour later saying the starter wasn't available so i said i would have the main and maybe have cheese board after. i waited and waited for someone to come ask after main and eventually give up

Not as pleasant. Asked for a double room and they put 2 single beds together and they were not even equal. Just useless.

There are some great things about the hotel and some not so good. The great was the staff particularly the receptionists. Spa and room very nice, lovely hot shower. However there was a connecting door between my room 102 and the one next door and no sound proofing, so I could hear their conversations and tv quite clearly. Plus their light shone through into my room. It kept me awake. At dinner I ordered mussels but was given mushrooms. No explanation or apology. It was very nice but not what I ordered. A sign in the restaurant said to wait to be seated but no one came and staff then told me that they weren’t operating that system and you had to order at the bar. That’s fine but you need to say so when people walk in.

There are some great things about the hotel and some not so good. The great was the staff particularly the receptionists. Spa and room very nice, lovely hot shower. However there was a connecting door between my room 102 and the one next door and no sound proofing, so I could hear their conversations and tv quite clearly. Plus their light shone through into my room. It kept me awake. At dinner I ordered mussels but was given mushrooms. No explanation or apology. It was very nice but not what I ordered. A sign in the restaurant said to wait to be seated but no one came and staff then told me that they weren’t operating that system and you had to order at the bar. That’s fine but you need to say so when people walk in.

Booked last minute for hotel with a pool, what a great surprise, had a whole heat and ice experience available complimentary with stay. Bedroom was really comfortable and the hotel was fresh. Lots of parking for large vehicles too

Great check in and the guy was very helpful and told me all about the hotel. I have visited numerous times. I think the bar has be done out. We love the spa and we ate in the restaurant this time and the fish and chips was amazing.

Booked last minute for hotel with a pool, what a great surprise, had a whole heat and ice experience available complimentary with stay. Bedroom was really comfortable and the hotel was fresh. Lots of parking for large vehicles too

Great check in and the guy was very helpful and told me all about the hotel. I have visited numerous times. I think the bar has be done out. We love the spa and we ate in the restaurant this time and the fish and chips was amazing.

Put into a box room of which was not fit for purpose as a double room as 2 single beds were put together and had a single bed head board, worst room ive ever stayed in and will not be returning

Fantastic thermal suite, very clean, hot and relaxing.

Fantastic thermal suite, very clean, hot and relaxing.

Put into a box room of which was not fit for purpose as a double room as 2 single beds were put together and had a single bed head board, worst room ive ever stayed in and will not be returning

Had a lovely time hotel and staff very friendly

Had a lovely time hotel and staff very friendly

The room was in disrepair. Damage doorframe and broken sink from an old tap

The room was in disrepair. Damage doorframe and broken sink from an old tap

My only issue is only one pillows

My only issue is only one pillows

First time we have stayed at the mercure in manchester. We arrived thurs and there was plenty of parking , on entering reception where greeted straight away and where friendly and promptly sorted our room. The room was clean and tidy with facilities we hoped for. We took advantage of using the pool and were impressed by hiw clean it all was. Finally we had a meal on the second night and some drinks and again very pleased as with breakfast which was delicious. Totally enjoyed our stay.

First time we have stayed at the mercure in manchester. We arrived thurs and there was plenty of parking , on entering reception where greeted straight away and where friendly and promptly sorted our room. The room was clean and tidy with facilities we hoped for. We took advantage of using the pool and were impressed by hiw clean it all was. Finally we had a meal on the second night and some drinks and again very pleased as with breakfast which was delicious. Totally enjoyed our stay.

Received an email from the hotel AFTER booking and paying in full that there may be excessive noise during our stay due to events happening on or near to hotel. I did ring and was told that there was two weddings that were planned that would go on until 1am. We did not see this as a problem initially. However, the noise downstairs was minimal. The noise in the corridors of guests arguing, checking out at 12am, supercars revving engines to excess at well after midnight, arguing at 4am right through until 6am. Threats from other guests after asking to keep the noise down, turned our stay into a nightmare. This was well beyond a bit of background noise from a wedding. It was shocking. The hotel itself seemed a nice venue but the situation we found ourselves in became unbearable. It totally ruined our experience

Received an email from the hotel AFTER booking and paying in full that there may be excessive noise during our stay due to events happening on or near to hotel. I did ring and was told that there was two weddings that were planned that would go on until 1am. We did not see this as a problem initially. However, the noise downstairs was minimal. The noise in the corridors of guests arguing, checking out at 12am, supercars revving engines to excess at well after midnight, arguing at 4am right through until 6am. Threats from other guests after asking to keep the noise down, turned our stay into a nightmare. This was well beyond a bit of background noise from a wedding. It was shocking. The hotel itself seemed a nice venue but the situation we found ourselves in became unbearable. It totally ruined our experience