Great pool and sauna, very clean. Room was a little dusty, but otherwise very clean. Breakfast OK, but not great for that category.

Great pool and sauna, very clean. Room was a little dusty, but otherwise very clean. Breakfast OK, but not great for that category.

Clean facility with really nice and modern decor. Mercure close to several shops, restaurants and trains.

Clean facility with really nice and modern decor. Mercure close to several shops, restaurants and trains.

They clean the room every two days. The heating was very high without possibility to control the temperature. The location is excellent.

They clean the room every two days. The heating was very high without possibility to control the temperature. The location is excellent.

Food was excellent, rooms were a bit tired

Food was excellent, rooms were a bit tired

Enjoyed a 3 night stay at Mercure in Wiesbaden for work. Good location, underground parking, fabulous restaurant/bar with nice ambiance. I ended up eating there all 3 nights. I’ll stay here again when in Wiesbaden.

Enjoyed a 3 night stay at Mercure in Wiesbaden for work. Good location, underground parking, fabulous restaurant/bar with nice ambiance. I ended up eating there all 3 nights. I’ll stay here again when in Wiesbaden.

Great amenities, great bedrooms and excellent staff

Great amenities, great bedrooms and excellent staff

Great Hotel. Like the pool, sauna and breakfast.

Great Hotel. Like the pool, sauna and breakfast.

Check was easy after completing the electronic check-in. Desk staff were pleasant. I would have appreciated the AC operating at a lower temperature. Convenient to dinning and shopping. I loved being within walking distance of the farmer’s market.

Check was easy after completing the electronic check-in. Desk staff were pleasant. I would have appreciated the AC operating at a lower temperature. Convenient to dinning and shopping. I loved being within walking distance of the farmer’s market.

One should avoid room 209 until repair work has been done. The broken ventilation made showering impractical. In addition, some of the equipment was partially outdated. And did not include features advertised in the room description. Although I still enjoyed a pleasant stay, these standard conditions must be met in the future so that one does not question whether the hotel was worth the money.

One should avoid room 209 until repair work has been done. The broken ventilation made showering impractical. In addition, some of the equipment was partially outdated. And did not include features advertised in the room description. Although I still enjoyed a pleasant stay, these standard conditions must be met in the future so that one does not question whether the hotel was worth the money.

The shower door leaked and the Air-conditioning wasn’t working.. But we had a coffeemaker and bottled water daily👍

The shower door leaked and the Air-conditioning wasn’t working.. But we had a coffeemaker and bottled water daily👍

Very good.

Very good.

Ok

Ok

Nice, modern, spacious hotel. Quiet, relaxing and comfortable. Lots of modern amenities. No need to stay in an old hotel when this is available. Very good staff as well.

Nice, modern, spacious hotel. Quiet, relaxing and comfortable. Lots of modern amenities. No need to stay in an old hotel when this is available. Very good staff as well.

First of all, let me clarify that our overall rating is not on the hotel side that was correct but the restaurant of the hotel. Unfortunately it is part of the experience and it is affecting our feelings about Mercure Hotel offer and services. I cooled down but the experience with the restaurant was just insulting. First, if you do expect a vegan option not only forget this place because not only they do not propose anything serious (the Caesar Salad without the chicken and without the sauce... meaning just a green salad but charged at the price of the Caesar salad...) but also they are judging your diet and your choices in a very insulting way. I was so sorry for my daughter-in-law to be so badly considered. the worst thing when at the end of the diner we shared our frustrations we were told it was a misunderstanding on her side ... Unfortunately all the persons around the table were able to hear about this misconsideration and blaming her was insane. The second serious insult was when my son tasted his glass of Sauvignon Blanc and noted that despite very nice flavour it was very acid... "piquant" and therefore undrinkable. We called the person acting as a so-called "sommelier" and was telling us that it was not true. That all the Sauvignon were like that.... I tasted the wine of my son and i do confirm that it was realling bad and i have a enough Sauvignon Blanc in my cellar to understand that his mocking smile was actually insulting. Never again...

First of all, let me clarify that our overall rating is not on the hotel side that was correct but the restaurant of the hotel. Unfortunately it is part of the experience and it is affecting our feelings about Mercure Hotel offer and services. I cooled down but the experience with the restaurant was just insulting. First, if you do expect a vegan option not only forget this place because not only they do not propose anything serious (the Caesar Salad without the chicken and without the sauce... meaning just a green salad but charged at the price of the Caesar salad...) but also they are judging your diet and your choices in a very insulting way. I was so sorry for my daughter-in-law to be so badly considered. the worst thing when at the end of the diner we shared our frustrations we were told it was a misunderstanding on her side ... Unfortunately all the persons around the table were able to hear about this misconsideration and blaming her was insane. The second serious insult was when my son tasted his glass of Sauvignon Blanc and noted that despite very nice flavour it was very acid... "piquant" and therefore undrinkable. We called the person acting as a so-called "sommelier" and was telling us that it was not true. That all the Sauvignon were like that.... I tasted the wine of my son and i do confirm that it was realling bad and i have a enough Sauvignon Blanc in my cellar to understand that his mocking smile was actually insulting. Never again...

The staff was friendly and welcoming but the room and overall condition of the hotel was a bit disappointing. The hotel overall looks a bit tired and is in need if an update and serious renovating. Certainly not up to the standards of a 4-star hotel. 2-star maybe.

We stayed here together with our children. Although requested before hand and also at the note upon check-in the baby cot that was eventually placed was not in good working condition. We specifically chose this hotel because of the pool only to find out that on the day we arrived it was closed for most of the afternoon for swimming lessons. Something like this should be mentioned somewhere when booking. The staff was not very friendly and even the manager at reception responded in very short and abrupt ways. In fact, he also had no problem having an open argument with one of his staff when we stood at reception. He did end up taking the discussion to his office. Overall not very professional, happy and welcoming. No bathrobes although we asked for them repeatedly and a very cold and unwelcoming space. Given the other options we won’t be back!

We stayed here together with our children. Although requested before hand and also at the note upon check-in the baby cot that was eventually placed was not in good working condition. We specifically chose this hotel because of the pool only to find out that on the day we arrived it was closed for most of the afternoon for swimming lessons. Something like this should be mentioned somewhere when booking. The staff was not very friendly and even the manager at reception responded in very short and abrupt ways. In fact, he also had no problem having an open argument with one of his staff when we stood at reception. He did end up taking the discussion to his office. Overall not very professional, happy and welcoming. No bathrobes although we asked for them repeatedly and a very cold and unwelcoming space. Given the other options we won’t be back!

Had to change rooms upon check-in, due to dirty bathroom. Alina was super sweet to pick more rooms for me to see, she went above and beyond in service! The carpet has stains, but oh well. The room was in need to upgrades, which we found out at check out they hopefully will be doing in 2023. Like no carpet! Breakfast was very good with an omelette station on weekdays. The A/C was good because it was HOT in August. Busy place. Location was great for the weinfest and we will return! Parking connected to the hotel which I love. Beautiful lobby area and enclosed terrace area could use more plants. It's our 4th Mecure hotel to stay at.