Excellent Location!

Overall great stay. Rooms did smell and feel a bit moist. Close to many great restaurants and Walgreens is right across the street which was very convenient.

Definitely going Back

It was good the only problem we got a room located on the sunrise so we had sunlight around 5:30 am

It was good the only problem we got a room located on the sunrise so we had sunlight around 5:30 am

Room was clean and comfortable. Felt safe as a solo traveler

Room was clean and comfortable. Felt safe as a solo traveler

I would say that was good.

The phone in the room doesn’t work the jacuzzi was very dirty we stay there 6 days never see none one to clean it pool the same no towels in the pool area you go ask for it and they say they will send someone with towels and never come parking is terrible sometimes it opens other times you have to go and ask for someone to open I will never stay there again.

I would say that was good.

The phone in the room doesn’t work the jacuzzi was very dirty we stay there 6 days never see none one to clean it pool the same no towels in the pool area you go ask for it and they say they will send someone with towels and never come parking is terrible sometimes it opens other times you have to go and ask for someone to open I will never stay there again.

Location

It is in a nice area, but it is a bit pricey.

It is in a nice area, but it is a bit pricey.

They had horrible electricity turning on and off at random times.

They had horrible electricity turning on and off at random times.

AC unit was leaking . Property is located in a very crowded place and doesn’t have private beach as shown in the picture .

Super friendly staff, very accommodating. Our front desk attendant even texted me to see how everything was going. Walking distance to multiple restaurants and other hotels. I loved that they had beach chairs and umbrellas saved for the guests and they offered free bottles of water which is a most walking around San Juan. The only bad thing is that I don't get my Hilton points because I booked through Expedia...

AC unit was leaking . Property is located in a very crowded place and doesn’t have private beach as shown in the picture .

Super friendly staff, very accommodating. Our front desk attendant even texted me to see how everything was going. Walking distance to multiple restaurants and other hotels. I loved that they had beach chairs and umbrellas saved for the guests and they offered free bottles of water which is a most walking around San Juan. The only bad thing is that I don't get my Hilton points because I booked through Expedia...

Was convenient for my traveling on that side of the island

Was convenient for my traveling on that side of the island

During my five-night stay at the Condado Palm Inn, I found it to be the most average Hilton property I've encountered. On the positive side, the hotel's location is highly convenient, with a Walgreens directly across the street and another convenience store nearby. Additionally, a beach, several restaurants, and souvenir shops are within close proximity, although the beach is not recommended for swimming due to strong rip currents. The front desk staff was helpful during check-in, making the arrival process smooth. However, the experience was marred by several disappointments. The property itself shows signs of neglect, with chipped paint, watermarks, and peeling doors. The housekeeping service was subpar, with rooms not fully cleaned on a daily basis, and the same sheets, including one with a hole, remained unchanged throughout my stay. I frequently had to visit the lobby to request towels, teacups, and sugar packs, as these were not replenished. Moreover, my personal blue towel went missing after housekeeping, with only a weak apology from management and no resolution. It is perplexing how a blue towel could be mistaken for the hotel's white ones and then be irretrievable. Lastly, check-out was frustrating as I had to insist repeatedly with the floor manager to have my refundable security deposit returned, despite having already paid taxes and fees at check-in and providing a receipt for the deposit.

During my five-night stay at the Condado Palm Inn, I found it to be the most average Hilton property I've encountered. On the positive side, the hotel's location is highly convenient, with a Walgreens directly across the street and another convenience store nearby. Additionally, a beach, several restaurants, and souvenir shops are within close proximity, although the beach is not recommended for swimming due to strong rip currents. The front desk staff was helpful during check-in, making the arrival process smooth. However, the experience was marred by several disappointments. The property itself shows signs of neglect, with chipped paint, watermarks, and peeling doors. The housekeeping service was subpar, with rooms not fully cleaned on a daily basis, and the same sheets, including one with a hole, remained unchanged throughout my stay. I frequently had to visit the lobby to request towels, teacups, and sugar packs, as these were not replenished. Moreover, my personal blue towel went missing after housekeeping, with only a weak apology from management and no resolution. It is perplexing how a blue towel could be mistaken for the hotel's white ones and then be irretrievable. Lastly, check-out was frustrating as I had to insist repeatedly with the floor manager to have my refundable security deposit returned, despite having already paid taxes and fees at check-in and providing a receipt for the deposit.

Kicked me out cuz some one said I was naked on the balcony never again

Hotel was very clean staff friendly

Everything was so clean! The restaurant inside the hotel was so good!

Hotel was very clean staff friendly

Kicked me out cuz some one said I was naked on the balcony never again

Everything was so clean! The restaurant inside the hotel was so good!

The property is falling apart the paint is peeling off from the main entrance ceiling the bathroom toilet area leaking water all over the floor

The property is falling apart the paint is peeling off from the main entrance ceiling the bathroom toilet area leaking water all over the floor