WARNING: The customer service is unforgivably inadequate. I wanted to avoid leaving a bad review and gave the lodge one month to respond to six separate complaints I filed (two in person, two over the phone, and two over email). This was my last resort but let it speak to their lack of commitment to make things right. We stayed here in late September 2024. The room was adequate, but on our second day, we found a dead, rotting bird under our bed. Upon finding the bird, we disposed of it and kindly asked that the staff clean our room while we were out for the day. When we got back, nothing was touched, no one had cleaned, and we had to sleep with the bugs and smell of decay. At checkout, the front desk told us the manager would contact us to make things right. After one week, I received no response. I placed two calls requesting they follow up, and got false promises saying they were going to call back later that day. In the following month, I emailed twice requesting a follow up. Nothing. This is bad service. No other way to say it. Very disappointed. To the lodge: Again, I was hoping to receive a follow up, after which point I would leave a review highlighting the positive impact that communication had on me. One month is plenty of wiggle room, thought I was being fair.

Great location, close to everything. Comfortable, clean room.

Great location, close to everything. Comfortable, clean room.

Elk love this place, they hang out in the field beyond the pond, the wandered in the evening we arrived, and wandered off the morning we left.

Elk love this place, they hang out in the field beyond the pond, the wandered in the evening we arrived, and wandered off the morning we left.

The location and view were fantastic! The property offered many amenities, which was a nice bonus, and the front desk staff were very helpful. I had a just couple of issues: my bathing suit either went missing or was thrown away while drying on the balcony, and the blankets weren't very comfortable. The hot tub could have been cleaner, and the breakfast options were limited (no hot foods), though the hot tub itself was at a great temperature. Overall, the view and location were incredible, the staff was friendly, and the room was very clean. This motel/lodge provides great value for the price, with comfortable pillows and beds. The lake is a pleasant walk away, and the availability of a grill and fire pit was a wonderful touch.

The location and view were fantastic! The property offered many amenities, which was a nice bonus, and the front desk staff were very helpful. I had a just couple of issues: my bathing suit either went missing or was thrown away while drying on the balcony, and the blankets weren't very comfortable. The hot tub could have been cleaner, and the breakfast options were limited (no hot foods), though the hot tub itself was at a great temperature. Overall, the view and location were incredible, the staff was friendly, and the room was very clean. This motel/lodge provides great value for the price, with comfortable pillows and beds. The lake is a pleasant walk away, and the availability of a grill and fire pit was a wonderful touch.

Nice and comfy room with basic breakfast. Good view of the mountains in background. Icing on the cake when elks came by the field / lawn during breakfast

Nice and comfy room with basic breakfast. Good view of the mountains in background. Icing on the cake when elks came by the field / lawn during breakfast

Great little hotel very clean and friendly. I would recommend this cute little place to family and friends.

Great little hotel very clean and friendly. I would recommend this cute little place to family and friends.

We stayed in the exclusive cabin. We checked in about 430 pm and the house was only 55 degrees. We tried getting the gas fireplace and the the furnace on to heat up the house a little bit. Nothing would turn on. We called the main office and they sent over the maintenance person. He got the fireplace to turn on but not the furnace. After 15 minutes the fire alarms kept going off because the fireplace blower was not blowing out what it needed to. We called back over and they sent the maintenance person over. We had to call another person to translate as he didn’t understand what we were saying. He got the blower to work and then also the furnace for about 5 minutes and then it turned off and wouldn’t turn back on the rest of the night. It was 30 degrees outside. The house also was not clean. I wanted to use one of the fans to try to blow the air from the living room down the hall to the freezing bedrooms but they were so full of dust I didn’t want to chance turning them on. Filthy sponges were left in the kitchen, hair from a previous person shaving in the bathroom sink, nothing was dusted or vacuumed. Also says free breakfast, this consisted only of toast, coffee, yogurt, cereal in the individual packs. Hardly a breakfast especially for those of us who have to be gluten free. Just tell people it’s continental not a full breakfast. Definitely not worth $700 a night!!! Took a $200 cleaning fee to not clean. There was also a busted baby gate just left by the steep stairs.

We stayed in the exclusive cabin. We checked in about 430 pm and the house was only 55 degrees. We tried getting the gas fireplace and the the furnace on to heat up the house a little bit. Nothing would turn on. We called the main office and they sent over the maintenance person. He got the fireplace to turn on but not the furnace. After 15 minutes the fire alarms kept going off because the fireplace blower was not blowing out what it needed to. We called back over and they sent the maintenance person over. We had to call another person to translate as he didn’t understand what we were saying. He got the blower to work and then also the furnace for about 5 minutes and then it turned off and wouldn’t turn back on the rest of the night. It was 30 degrees outside. The house also was not clean. I wanted to use one of the fans to try to blow the air from the living room down the hall to the freezing bedrooms but they were so full of dust I didn’t want to chance turning them on. Filthy sponges were left in the kitchen, hair from a previous person shaving in the bathroom sink, nothing was dusted or vacuumed. Also says free breakfast, this consisted only of toast, coffee, yogurt, cereal in the individual packs. Hardly a breakfast especially for those of us who have to be gluten free. Just tell people it’s continental not a full breakfast. Definitely not worth $700 a night!!! Took a $200 cleaning fee to not clean. There was also a busted baby gate just left by the steep stairs.

Family trip everything was great very close to everything clean and friendly staff.

Family trip everything was great very close to everything clean and friendly staff.

We love staying here! Great property in a great location. The only downside was that our room was right under the main office so we could here all the noise when people came for breakfast.

Great location. It is Grand Central Station for elk and Canadian Geese. It's an easy walk into town and the River Walk as well as Lake Estes. Staff members were pleasant. The room we were in was basic but entirely adequate and comfortable. Breakfast arrangements are in the reception area that is really too small. Some rooms have been refurbished and others not.

We love staying here! Great property in a great location. The only downside was that our room was right under the main office so we could here all the noise when people came for breakfast.

Great location. It is Grand Central Station for elk and Canadian Geese. It's an easy walk into town and the River Walk as well as Lake Estes. Staff members were pleasant. The room we were in was basic but entirely adequate and comfortable. Breakfast arrangements are in the reception area that is really too small. Some rooms have been refurbished and others not.

Great location, friendly, decent rooms.

Great location, friendly, decent rooms.

Rooms were cute with a great view of the mountains. Went to bed and woke up to bugling elk. The elk came right up into the lodge. Beautiful! Was not impressed with the check in staff. Check out was great!

Rooms were cute with a great view of the mountains. Went to bed and woke up to bugling elk. The elk came right up into the lodge. Beautiful! Was not impressed with the check in staff. Check out was great!

The hotel location was fantastic but that’s about it. We got the family suite, but it was a lot smaller than expected, and there was nowhere to sit, no couches or any extra tables in the extra bedroom. They had one small table with two chairs, but they were very uncomfortable. There were five of us so we had to bring our own extra chairs inside. The fridge and bathroom drawers weren’t clean. Looks like it had stuff left over from the people before us. The complementary breakfast was just some bread and fruit and one choice of dry cereal.

The hotel location was fantastic but that’s about it. We got the family suite, but it was a lot smaller than expected, and there was nowhere to sit, no couches or any extra tables in the extra bedroom. They had one small table with two chairs, but they were very uncomfortable. There were five of us so we had to bring our own extra chairs inside. The fridge and bathroom drawers weren’t clean. Looks like it had stuff left over from the people before us. The complementary breakfast was just some bread and fruit and one choice of dry cereal.

This hotel is centrally located on the edge of town. The room was clean and efficient. I would stay in the facility again if I was to travel to Estes Park in the future.

This hotel is centrally located on the edge of town. The room was clean and efficient. I would stay in the facility again if I was to travel to Estes Park in the future.

Heat/AC very noisy. Made it very hard to sleep.

Heat/AC very noisy. Made it very hard to sleep.

Room was clean and in great condition. The pond area was really nice too. My only complaint is the pillows. The bed was comfortable but the pillows should be replaced. A small cost would make a huge difference.

Room was clean and in great condition. The pond area was really nice too. My only complaint is the pillows. The bed was comfortable but the pillows should be replaced. A small cost would make a huge difference.

Convenient location. Clean and spacious room. Friendly staffs. Great view. It has a nice jacuzzi. Only con is the breakfast is a little basic.