We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.

I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.

I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.

great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.

great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.

Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.

Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.

Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.

Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.

Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price

Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price

Very nice and clean .The personal is very friendly. The hotel is only 300 mts from 24 september square

Very nice and clean .The personal is very friendly. The hotel is only 300 mts from 24 september square

Very disappointed, the toilet had a leak, the bath wasn't very clean, the sauna wasn't working and we were charged $30 dollars in order to get a refund because by mistake we paid twice. I so don't recommend it.

Very disappointed, the toilet had a leak, the bath wasn't very clean, the sauna wasn't working and we were charged $30 dollars in order to get a refund because by mistake we paid twice. I so don't recommend it.

Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.

Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.

I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice

I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice

I stayed there because it was rated as excellent. I don't know how anyone can rate this hotel as excellent. The hotel is very old and not well conserved. Cleaning lady only made the bed and changed towels but didn't do any cleaning at all. Floors were disgusting and all sofas and chairs in the hotel were not only deteriorated but not clean at all. Never will ever consider staying there again. Only good thing I can say is that people at the front desk were very kind.

I stayed there because it was rated as excellent. I don't know how anyone can rate this hotel as excellent. The hotel is very old and not well conserved. Cleaning lady only made the bed and changed towels but didn't do any cleaning at all. Floors were disgusting and all sofas and chairs in the hotel were not only deteriorated but not clean at all. Never will ever consider staying there again. Only good thing I can say is that people at the front desk were very kind.

Centrally situated. Big rooms. Excellent food flavor. Big variety for breakfast. Need more attention to some maintenance details.

Centrally situated. Big rooms. Excellent food flavor. Big variety for breakfast. Need more attention to some maintenance details.