Hotel closes lobby at 10 and we had to call customer service for them to open and check me in. Also they made the check in before we even arrived there . There was no shampoo or conditioner in the room. No breakfast either even when I made my reservation the website was advertised

Hotel closes lobby at 10 and we had to call customer service for them to open and check me in. Also they made the check in before we even arrived there . There was no shampoo or conditioner in the room. No breakfast either even when I made my reservation the website was advertised

This place was adequate as a place to sleep. But when we checked in, it appeared that housekeeping had not finished our room. Some of the bed linens were missing. There were no towels or washcloths. There was half eaten food and drink in the fridge. Not sure what happened. But we just slept there and left. We encountered people with big dogs in the hallways, so they must let people live there with dogs. I think I'll find another place for next visit to the area.

No staff available during night time, they charge extra for change sheets, blankets, towels, trash, etc very expensive for that “kind” of service.

Not a great visit, started with poor desk service by an unattentive host with minimal customer service. Hotel ammenities and services were not offered or discussed. After receiving 1 room key only (no request for additional with a 3 party two bed room) our family grabbed our items and trekked to the room. Initial impressions were good. Settling in proved a different story as the bathroom was not ready for new guests. The first of our family used the last of the only roll of toilet paper stocked with no additional roll in sight. One of our party went to the desk for more along with requests for towels (only 2 in room for 3 people), pillows (2 on one bed, 3 on the other) a blanket if possible and the toilet paper. After learning company policy regarding only 2 towels in each room, no exceptions, and being told there were no pillows to spare my family member returned with a roll of toilet paper an a promise of a blanket, maybe. No blanket came, drawers in the kitchenette were broken and fell apart at the slightest of touch. The bathroom was ill designed for use. Do not intend to stay at sinilar properties afain.

Not a great visit, started with poor desk service by an unattentive host with minimal customer service. Hotel ammenities and services were not offered or discussed. After receiving 1 room key only (no request for additional with a 3 party two bed room) our family grabbed our items and trekked to the room. Initial impressions were good. Settling in proved a different story as the bathroom was not ready for new guests. The first of our family used the last of the only roll of toilet paper stocked with no additional roll in sight. One of our party went to the desk for more along with requests for towels (only 2 in room for 3 people), pillows (2 on one bed, 3 on the other) a blanket if possible and the toilet paper. After learning company policy regarding only 2 towels in each room, no exceptions, and being told there were no pillows to spare my family member returned with a roll of toilet paper an a promise of a blanket, maybe. No blanket came, drawers in the kitchenette were broken and fell apart at the slightest of touch. The bathroom was ill designed for use. Do not intend to stay at sinilar properties afain.

No staff available during night time, they charge extra for change sheets, blankets, towels, trash, etc very expensive for that “kind” of service.

Dirty. Hallway had bad odor. Room had bad odor. Room was 3/5 for clean. Windows so dirty you could hardly see out. Bathroom was nasty enough that I didnt shower there. Rug was stained, had wet spot between the beds. Outside/ parking lot had garbage everywhere. Stay somewhere else if you can.

Dirty. Hallway had bad odor. Room had bad odor. Room was 3/5 for clean. Windows so dirty you could hardly see out. Bathroom was nasty enough that I didnt shower there. Rug was stained, had wet spot between the beds. Outside/ parking lot had garbage everywhere. Stay somewhere else if you can.

I am very angry with this property. Upon check-in, we were informed that as of that morning, they had changed the terms of their rentals. They would no longer provide dishes, utensils, cookware, coffee pots, toasters, etc. They informed us we needed to pay additional for these products. Additionally, they were no longer serving breakfast. We would need to bring our used towels to the desk and PAY additional for clean replacements. We were required to take our own trash out to the dumpster (or be fined). I booked this facility based on it having a fully functioning/stocked kitchen. We had already purchased groceries for our meals. I informed the manager that he must comply with the terms of our rental - which included all of these items. As a concession, he did allow us to use a pot, a pan and a spatula. We had to provide our own dishes, utensils, etc. We had to buy a coffee pot. We also purchased towels, because I refused to pay anything additional to this property for them. A hotel room should provide towels for guests. We Expedia should not list this as a hotel for short-term guests. It is really an apartment complex. Most guests were living there. There were men drinking an urinating in the parking lot - just below our window, and near the dumpster where we had to take our trash. This was not even close to the experience we expected. I cannot tell you how upset and disappointed we are with this trip. I hope you will consider a refund!

I am very angry with this property. Upon check-in, we were informed that as of that morning, they had changed the terms of their rentals. They would no longer provide dishes, utensils, cookware, coffee pots, toasters, etc. They informed us we needed to pay additional for these products. Additionally, they were no longer serving breakfast. We would need to bring our used towels to the desk and PAY additional for clean replacements. We were required to take our own trash out to the dumpster (or be fined). I booked this facility based on it having a fully functioning/stocked kitchen. We had already purchased groceries for our meals. I informed the manager that he must comply with the terms of our rental - which included all of these items. As a concession, he did allow us to use a pot, a pan and a spatula. We had to provide our own dishes, utensils, etc. We had to buy a coffee pot. We also purchased towels, because I refused to pay anything additional to this property for them. A hotel room should provide towels for guests. We Expedia should not list this as a hotel for short-term guests. It is really an apartment complex. Most guests were living there. There were men drinking an urinating in the parking lot - just below our window, and near the dumpster where we had to take our trash. This was not even close to the experience we expected. I cannot tell you how upset and disappointed we are with this trip. I hope you will consider a refund!

First, there is no continental breakfast. I found this out when I got there, despite it being advertised online AND at the hotel itself! Second, there are no pots, pans, plates, bowls, cups, utensils… nothing in the kitchen!! Third, the bathroom was not clean. I found dirty wipes and the walls are peeling bad. Shower pressure was nonexistent. Will not stay here again.

First, there is no continental breakfast. I found this out when I got there, despite it being advertised online AND at the hotel itself! Second, there are no pots, pans, plates, bowls, cups, utensils… nothing in the kitchen!! Third, the bathroom was not clean. I found dirty wipes and the walls are peeling bad. Shower pressure was nonexistent. Will not stay here again.

Nice clean room, minimal amenities but worked well for a nice place for us to stay in a central location.

Nice clean room, minimal amenities but worked well for a nice place for us to stay in a central location.

Check in was easy and quick. The guy working the front desk was polite and friendly.

I like that the property was clean; however some staff don’t know for sure of the availability of rooms and assume is not cool. It’s unpleasant for a staff to assure you that they can accommodate you before arriving and then the guests to be inconvenienced upon checking in is a problem. Hope the staff can work on these things and I would give them a 5 star!

I like that the property was clean; however some staff don’t know for sure of the availability of rooms and assume is not cool. It’s unpleasant for a staff to assure you that they can accommodate you before arriving and then the guests to be inconvenienced upon checking in is a problem. Hope the staff can work on these things and I would give them a 5 star!

Check in was easy and quick. The guy working the front desk was polite and friendly.

I loved my spacious room. Plenty room for family. Staff was great. I was just nothing to do.

I loved my spacious room. Plenty room for family. Staff was great. I was just nothing to do.

There was a weird smell in my room. Breakfast was just a dry muffin and coffee. Posted a notice to my door on the last day they would be doing away with breakfast going forward.

There was a weird smell in my room. Breakfast was just a dry muffin and coffee. Posted a notice to my door on the last day they would be doing away with breakfast going forward.

No ice machine No coffee maker. … unless you asked for one. Traffic noise from freeway. Loud stomping from upstairs Just ok

No ice machine No coffee maker. … unless you asked for one. Traffic noise from freeway. Loud stomping from upstairs Just ok

Good and quiet place. Near by a shop and dining restaurant. Nice customers service ( the guy works at night, his name is Mike I thought, he is helpful and kindly and many thanks to him.

Good and quiet place. Near by a shop and dining restaurant. Nice customers service ( the guy works at night, his name is Mike I thought, he is helpful and kindly and many thanks to him.

The floor in the main area as well as in the bathroom had noticeable debris

The floor in the main area as well as in the bathroom had noticeable debris

Property is poorly maintained and operated.

Property is poorly maintained and operated.

Clean and easy