No hottub and pool close to early

No hottub and pool close to early

Great location if you have events at Solider field or McComrick Center. International quality level service.

I booked a room with a one queen bed and a double bed. I booked it because I was traveling with 2 adults and my 17 year old son who weighs over 200 pounds. When we got to the hotel, they told us that they only had one king bed and that it was the last room available so we just had to sleep there. I booked it for three of us and paid in already but the front desk staff, beronica, was very rude. Hyatt did not guarantee us a room and told us that there were no rooms. Nothing they can do. I travel from la. We couldn't sleep for 30 hours. We sooo tired already.She was really annoyed with me and rude. Her attitude was terrible even she didn't seem sorry.. And they promised to put in an extra bed but now. It's 3am and I haven't received the extra bed and I'was still waiting without being able to sleep. We keep called the room service. It's the worst booking and the worst trip. I'm really disappointed with Hyatt for their terrible service, especially doesn't guarantee reservations.

I booked a room with a one queen bed and a double bed. I booked it because I was traveling with 2 adults and my 17 year old son who weighs over 200 pounds. When we got to the hotel, they told us that they only had one king bed and that it was the last room available so we just had to sleep there. I booked it for three of us and paid in already but the front desk staff, beronica, was very rude. Hyatt did not guarantee us a room and told us that there were no rooms. Nothing they can do. I travel from la. We couldn't sleep for 30 hours. We sooo tired already.She was really annoyed with me and rude. Her attitude was terrible even she didn't seem sorry.. And they promised to put in an extra bed but now. It's 3am and I haven't received the extra bed and I'was still waiting without being able to sleep. We keep called the room service. It's the worst booking and the worst trip. I'm really disappointed with Hyatt for their terrible service, especially doesn't guarantee reservations.

Breakfast was very expensive. Unhappy with that.

Not very clean , dirty sheets and blanket , dirty room floor , noisy room , customer service was not what I would expect . Not a family a family environment .

They do have parking garage that is attached to the hotel which makes it very easy and convenient. It is $35 per night but it was totally worth it for us. Hotel was clean and our stay was good.

Not very clean , dirty sheets and blanket , dirty room floor , noisy room , customer service was not what I would expect . Not a family a family environment .

We were in Chicago for an event at Soldier Field. The location to the venue was excellent. Walking distance. Everything about our stay was easy and efficent.

Great location! Very convenient. Property was very clean as well.

We were in Chicago for an event at Soldier Field. The location to the venue was excellent. Walking distance. Everything about our stay was easy and efficent.

Great

Close to everything. Did not feel welcome at check in.

Great

The staff were so friendly. Everyone we met and spoke with greeted us with a smile and were so kind. The food was delicious. The room was very clean and perfect for my family. We will definitely stay again!

Close to everything. Did not feel welcome at check in.

The staff were so friendly. Everyone we met and spoke with greeted us with a smile and were so kind. The food was delicious. The room was very clean and perfect for my family. We will definitely stay again!

Staff was helpful, courteous, pool,clean rooms

This was a very nice hotel. If you are traveling by train, the South Shore line no longer stops at McCormick Place. There is some inconvenience with this, but the hotel is walking distance to Soldier Field.

This was a very nice hotel. If you are traveling by train, the South Shore line no longer stops at McCormick Place. There is some inconvenience with this, but the hotel is walking distance to Soldier Field.

Staff was helpful, courteous, pool,clean rooms

It was great

It was great

The view from this hotel is incredible! We had a view of the skyline & the lake! Great location if you are heading to a basketball or football game! Our first room had a very bad smell but they moved us to a similar room on another floor. Second room was great except for the cardboard bed!

The hotel was very nice! It was clean and everyone was super nice and welcoming. The hotel was in great walking distance to soldier field and plenty of restaurants. Never heard any noise from other guests or outside noise.

Parking is a mess. When we first pulled in, the line for parking was at a complete stop. Making it difficult to get in and out of the hotel. The lot next to the hotel was full so we parked across the street. I didn't have 2 cars on my reservation. Describing how we should park should have been a lot easier than it was. Additionally, the hotel needs more signs as to where to go.

The hotel was very nice! It was clean and everyone was super nice and welcoming. The hotel was in great walking distance to soldier field and plenty of restaurants. Never heard any noise from other guests or outside noise.

Parking is a mess. When we first pulled in, the line for parking was at a complete stop. Making it difficult to get in and out of the hotel. The lot next to the hotel was full so we parked across the street. I didn't have 2 cars on my reservation. Describing how we should park should have been a lot easier than it was. Additionally, the hotel needs more signs as to where to go.

Excellent location, service and clean facilities.

I was told the parking garage was temporary full. To park in Lot A which was across the street. After unloading and driving to parking lot A. There was a sign saying parking lot was Closed. Went back and just parking in the actually hotel lot which was not full. Wasted 20mins because of unnecessary detour.

Loved our stay at the Hyatt. Very convenient location, easy in and out. Staff was great. Rooms and hotel very clean! Food at the Arc was spot on. Will definitely stay again! Thank you Hyatt and staff!