Nice propert

We rented a 3 bedroom Palm villa , when we tried to check in at 4 our room was not ready ( not a big deal) and was asked to come back a little later. We explored the area a little and on our return at 5 was told that there was a maintenance issue with our accommodation (the main bedroom with walkout to upstairs patios whole drape assembly had fallen off the wall ) we’re told that they locked the room and if it was ok if we just used it as a 2 bedroom.I told them we definitely needed a 3 bedroom unit, they had no other availability and could not move us. I told them I would take the unit as is so it took another hour for them to clean the extra room for our check in was delayed till 6pm. This particular unit is getting a little tired overall, things like loose hand rail at top of stairs tile trim in upstairs bathroom not flush deadbolt on front door disabled with screw kitchen and living room tables with glass stains. The overall cleanliness I would rate a 3 out of 5 ( I ended up having to give the outdoor patio floor a wash down (no big deal).All the other properties we stayed at provided some laundry detergent for a few loads as well as a roll of paper towels in the kitchen they did not ( would be nice if they had. The underground parking was a joke unless you are driving a small car VW golf your not going to fit but ample outdoor parking . I would say that the staff especially the property manager was very kind and helpful and apologized for the inconvenience of the drapes

We rented a 3 bedroom Palm villa , when we tried to check in at 4 our room was not ready ( not a big deal) and was asked to come back a little later. We explored the area a little and on our return at 5 was told that there was a maintenance issue with our accommodation (the main bedroom with walkout to upstairs patios whole drape assembly had fallen off the wall ) we’re told that they locked the room and if it was ok if we just used it as a 2 bedroom.I told them we definitely needed a 3 bedroom unit, they had no other availability and could not move us. I told them I would take the unit as is so it took another hour for them to clean the extra room for our check in was delayed till 6pm. This particular unit is getting a little tired overall, things like loose hand rail at top of stairs tile trim in upstairs bathroom not flush deadbolt on front door disabled with screw kitchen and living room tables with glass stains. The overall cleanliness I would rate a 3 out of 5 ( I ended up having to give the outdoor patio floor a wash down (no big deal).All the other properties we stayed at provided some laundry detergent for a few loads as well as a roll of paper towels in the kitchen they did not ( would be nice if they had. The underground parking was a joke unless you are driving a small car VW golf your not going to fit but ample outdoor parking . I would say that the staff especially the property manager was very kind and helpful and apologized for the inconvenience of the drapes

Metal shutters were difficult

Metal shutters were difficult

Awesome!

Awesome!

Good breakfast selection and the staff were very friendly and helpful.

Good breakfast selection and the staff were very friendly and helpful.

Great Stay

Great Stay

Beautiful view

Beautiful view

The beds are a little, and the AC in one of the bedrooms upstairs is broken.

The beds are a little, and the AC in one of the bedrooms upstairs is broken.

Walking distance from the beach. Nice and quiet area to enjoy your holidays

Walking distance from the beach. Nice and quiet area to enjoy your holidays

Staff were fabulous. Location perfect!

Staff were fabulous. Location perfect!

This is a wonderful property. The staff was friendly. It one wants to be near the action, then this isn't the place. This place is for a wonderful chill vacation. However, there are BOLT rides that can cheaply take one to the hot spots.

This is a wonderful property. The staff was friendly. It one wants to be near the action, then this isn't the place. This place is for a wonderful chill vacation. However, there are BOLT rides that can cheaply take one to the hot spots.

The staff were so friendly, even they mentioned they are new there. They provide us very good information and also do something very special. As we had to go to the airport and could not be there for the last breakfast, they provided us a breakfast bag including a home made sandwich😍 The location is great and just 5 minutes walking to st Rafael beach, but a little bit difficult to reach if you have no car The hotel is too small and some equipment were a little bit old, but in overall the hotel can satisfy you The brekfast buffet had no hot meal, maybe because of the season Safety is also good. The staff leave the hotel at 6 p.m. but there is a guard who is availbale during the night In overall, we really enjoyed and highly recommend the hotel

The staff were so friendly, even they mentioned they are new there. They provide us very good information and also do something very special. As we had to go to the airport and could not be there for the last breakfast, they provided us a breakfast bag including a home made sandwich😍 The location is great and just 5 minutes walking to st Rafael beach, but a little bit difficult to reach if you have no car The hotel is too small and some equipment were a little bit old, but in overall the hotel can satisfy you The brekfast buffet had no hot meal, maybe because of the season Safety is also good. The staff leave the hotel at 6 p.m. but there is a guard who is availbale during the night In overall, we really enjoyed and highly recommend the hotel

Lot of space and nice, big terace on the second floor, the assembling of the kitchen interior could be improved.

Lot of space and nice, big terace on the second floor, the assembling of the kitchen interior could be improved.

The area was lovely and it was close to a nice beach. The villa was spacious. The private pool was a bonus but we had to let management/maintenance know that the pool ladder was broken upon our arrival, so hopefully they will address that before the next visitors stay in the unit.

The area was lovely and it was close to a nice beach. The villa was spacious. The private pool was a bonus but we had to let management/maintenance know that the pool ladder was broken upon our arrival, so hopefully they will address that before the next visitors stay in the unit.

This property is located in a very convenient area. You can walk to a few 5 star rated restaurants and even a local beach. No more than 10 min walk to any location. It feels very safe to walk at night, we really enjoyed that. Prepare to hear a lot of instructions with a map when you arrive to get to your hotel room and they don't assist with luggage. Although the hotel is located on a very beautiful and large piece of property the rooms are not up to date. The wifi is very spotty. We had a leak in the bathroom that left a big puddle on the floor our whole stay because nobody came to fix it even though they told us someone would come. This was very upsetting because nobody came to clean the room either so we were left with limited towels which we used for the puddle. These are things you do not want to deal with after a whole day of traveling. I really wanted to love this place but they have a lot of fixing to do. Staff was friendly.

This property is located in a very convenient area. You can walk to a few 5 star rated restaurants and even a local beach. No more than 10 min walk to any location. It feels very safe to walk at night, we really enjoyed that. Prepare to hear a lot of instructions with a map when you arrive to get to your hotel room and they don't assist with luggage. Although the hotel is located on a very beautiful and large piece of property the rooms are not up to date. The wifi is very spotty. We had a leak in the bathroom that left a big puddle on the floor our whole stay because nobody came to fix it even though they told us someone would come. This was very upsetting because nobody came to clean the room either so we were left with limited towels which we used for the puddle. These are things you do not want to deal with after a whole day of traveling. I really wanted to love this place but they have a lot of fixing to do. Staff was friendly.

Clean but not well maintained. Walls and woodwork scuffed, sliding doors damaged, cable inoperable, poor lighting in kitchen. Expedia advertised as no children however screaming child next door was allowed. Rating of 5 star totally is way off the mark. For the price look elsewhere.

Clean but not well maintained. Walls and woodwork scuffed, sliding doors damaged, cable inoperable, poor lighting in kitchen. Expedia advertised as no children however screaming child next door was allowed. Rating of 5 star totally is way off the mark. For the price look elsewhere.

We stayed in a villa that was walking distance from two beautiful beaches. You will definitely need a car to get around, as this is outside the city center. The villa was nice, but felt like it had just been built and finished in a hurry. The upstairs bidet didn’t work, the downstairs sink was not caulked together, the closets didn’t close, and there were large scrapes on the walls and no decorations. There were also plastic mattress protectors on the beds, which seemed odd for a luxury hotel. There was also tons of noise with construction of villas next door and the walls are paper-thin, so you can hear your neighbors. Having a full kitchen and washer/dryer was very nice. The property, including the pool, was very nice and felt secure. The lady at the front desk was not at all welcoming and seemed unhappy to be there. I highly recommend the location, but would not stay at this property in the future.