My husband and I were enjoying some alone time out away from the kids, checked in, went to our room and realized the HDMI cable was broken on the TV. Went to the front desk only to be told that the normal staff were gone for the day (10:30pm) and that she was just a fill in. She ultimately could not assist nor was any maintenance staff on duty. We went the entire night with no TV, thank goodness for our phones and streaming apps. The only compensation was points back to my Marriott account and our parking fee $12 was waived along with 2 drinks and ibuprofen. The bed was very low to the ground and not comfortable. My husband and I woke up with tension headaches. The room itself was nice, I just don’t think we will be staying there again. Our go to next door Courtyard Marriott was sold out, so this was our only option.

Perfect size and amenities for families, convenient location. Staff is very friendly and helpful.

Perfect size and amenities for families, convenient location. Staff is very friendly and helpful.

Overall, great stay. Staff was extremely nice. The one who mostly helped us throughout our stay was, Derek/Derrick (idk properly spelling of his name), he was SO accommodating and helpful; as the rest of the staff was as well. Kyle was also another person who helped us and is great as well! Our room was spacious, TVs worked well, water pressure in the shower was good and appliances worked well! The room could use a couple more pillows when using the pull out. Breakfast was really good. Always stayed stocked and good choices. Hot and continental breakfast served. The pool is on the smaller side, but was good. Jacuzzi was nice and warm Parking gets a little tough at night due to limited spots. Warning: additional cost when parking in the Marriott parking lot. Lots of food options in the surrounding area. Target is also open 10 min away. Water park is less than 2 min away. Super convenient location and right by the freeway. Would 100% stay here again. Family friendly for sure. Thank you to the staff (especially Derek, he’s a wonderful asset to the Marriott team! )

Overall, great stay. Staff was extremely nice. The one who mostly helped us throughout our stay was, Derek/Derrick (idk properly spelling of his name), he was SO accommodating and helpful; as the rest of the staff was as well. Kyle was also another person who helped us and is great as well! Our room was spacious, TVs worked well, water pressure in the shower was good and appliances worked well! The room could use a couple more pillows when using the pull out. Breakfast was really good. Always stayed stocked and good choices. Hot and continental breakfast served. The pool is on the smaller side, but was good. Jacuzzi was nice and warm Parking gets a little tough at night due to limited spots. Warning: additional cost when parking in the Marriott parking lot. Lots of food options in the surrounding area. Target is also open 10 min away. Water park is less than 2 min away. Super convenient location and right by the freeway. Would 100% stay here again. Family friendly for sure. Thank you to the staff (especially Derek, he’s a wonderful asset to the Marriott team! )

While booking I was looking for a pool with a lift for handicap. This was my main reason I booked with this property. When I checked in and asked about it they said it worked. As we came down to the pool they let me know that the batteries were dead and they were not working. After some research I found out that hotels are required to be compliant with the ADA and California building code. The pool is indoor and has tile like floor surrounding the pool and is very slippery when wet. I almost fell multiple time let alone trying to get my disabled elderly mother in the pool since the lift was dead. The only other complaint was i had to pay for parking. Per day. That was not in the booking description, only on a posted piece of paper at the front desk.

While booking I was looking for a pool with a lift for handicap. This was my main reason I booked with this property. When I checked in and asked about it they said it worked. As we came down to the pool they let me know that the batteries were dead and they were not working. After some research I found out that hotels are required to be compliant with the ADA and California building code. The pool is indoor and has tile like floor surrounding the pool and is very slippery when wet. I almost fell multiple time let alone trying to get my disabled elderly mother in the pool since the lift was dead. The only other complaint was i had to pay for parking. Per day. That was not in the booking description, only on a posted piece of paper at the front desk.

I love staying at Residence Inn. Id love a complimentary weekend stay for me and my family in a 2 bedroom suite.

I love staying at Residence Inn. Id love a complimentary weekend stay for me and my family in a 2 bedroom suite.

The bed was stiff and uncomfortable

The bed was stiff and uncomfortable

Nice hotel and room. Navigating the parking lot to exit onto a main road is a little tricky as the hotel is located in an odd spot, but the hotel and room was very nice with friendly staff.

Nice hotel and room. Navigating the parking lot to exit onto a main road is a little tricky as the hotel is located in an odd spot, but the hotel and room was very nice with friendly staff.

They charge for parking...

They charge for parking...

Front desk was rude. Breakfast lady was so so rude. My daughter has a peanut allergy and she said she didn’t care.

Front desk was rude. Breakfast lady was so so rude. My daughter has a peanut allergy and she said she didn’t care.

Near great restaurants, the staff was friendly and the rooms are cozy and clean.

Near great restaurants, the staff was friendly and the rooms are cozy and clean.

Rooms smells like old cigarettes and the room was dirty had food left under one of the night stands will never stay here again! Plus they changed you for parking witch I don’t care but they never told me about it just got a bill and on top of everything I booked a 1bed room paid the extra money for it and they down grade me to a Studio and we had 4 of us in one bedroom and they keep my money!

Rooms smells like old cigarettes and the room was dirty had food left under one of the night stands will never stay here again! Plus they changed you for parking witch I don’t care but they never told me about it just got a bill and on top of everything I booked a 1bed room paid the extra money for it and they down grade me to a Studio and we had 4 of us in one bedroom and they keep my money!

Sheets smelled sour and gross. Beds & sofa beds were old and hard. Bathroom was small. Pool area floor was outdated and very slippery that it was a hazard to simply walk on it. For the price we pay, should be better.

Sheets smelled sour and gross. Beds & sofa beds were old and hard. Bathroom was small. Pool area floor was outdated and very slippery that it was a hazard to simply walk on it. For the price we pay, should be better.

Enjoyed the room and staff

Enjoyed the room and staff

We requested to staff and at the lobby to have the room cleaned and make beds, we were there for 8 nights and paid $1,500, they NEVER cleaned the room, not even took the trash out. TERRIBLE. We told them DAILY, and nothing.

We requested to staff and at the lobby to have the room cleaned and make beds, we were there for 8 nights and paid $1,500, they NEVER cleaned the room, not even took the trash out. TERRIBLE. We told them DAILY, and nothing.

Old furniture. sofa bed is not connected at all.

Old furniture. sofa bed is not connected at all.

The washer was down at the time but the was a Courtyard by Marriott in the parking look adjacent to our hotel. We were t to use the laundry and gym facility. We needed the additional room in the suite. two rooms, two bathrooms, living room space and kitchen to add. It was perfect for a family of five two girls (13 and 9) and a little boy (22months) They did charge for parking which I didn’t expect and for it to by not located in the downtown of a city. There wasn’t any house keeping on the Saturday or Sunday to clean/vacuum the room.

The washer was down at the time but the was a Courtyard by Marriott in the parking look adjacent to our hotel. We were t to use the laundry and gym facility. We needed the additional room in the suite. two rooms, two bathrooms, living room space and kitchen to add. It was perfect for a family of five two girls (13 and 9) and a little boy (22months) They did charge for parking which I didn’t expect and for it to by not located in the downtown of a city. There wasn’t any house keeping on the Saturday or Sunday to clean/vacuum the room.

The only negative was the mattress for pull-out in the suite. It was terrible. The mattress for the primary bed was fine.