We loved the staff friendliness, the room had no view, and despite looking at an internal tour with no view, the first night we couldn't sleep as there was loud music coming from a night club nearby.Very difficult to get to the room, too many steps elevators etc especially with a heavy luggage . The room should have had a little fridge, more coffee, teas and milk -- mini bar with drinks would have been expected for the price. Breakfast was very good.

We had a lovely stay at the Grand Joanne. The service was excellent and the attentiveness of the staff was superb. We enjoyed our breakfast there every morning and the quality of the buffet was excellent. They billed us for laundry on our room that was not ours and they fixed the error right away after I pointed it out. We would definitely stay there again.

We loved the staff friendliness, the room had no view, and despite looking at an internal tour with no view, the first night we couldn't sleep as there was loud music coming from a night club nearby.Very difficult to get to the room, too many steps elevators etc especially with a heavy luggage . The room should have had a little fridge, more coffee, teas and milk -- mini bar with drinks would have been expected for the price. Breakfast was very good.

We had a lovely stay at the Grand Joanne. The service was excellent and the attentiveness of the staff was superb. We enjoyed our breakfast there every morning and the quality of the buffet was excellent. They billed us for laundry on our room that was not ours and they fixed the error right away after I pointed it out. We would definitely stay there again.

Great location

It is super close to the train station, easy to get there from the airport

Pros: Location one block from train station. Friendliness and helpful desk staff. Very good Italian restaurant on-site. Cons: overpriced for what it is. Simple small rooms. Penthouse is accessed via narrow hallways and two different elevators on different floors. No handrail on short stairway leading to penthouse elevator. In regular rooms section, doors to rooms open outward into a narrow hallway creating an unsafe situation for anyone walking down the hall at the time that a person is exiting a room. We almost hurt a poor guy (who was on crutches) that was walking in the hall just at the moment that we were opening our room door to leave. Penthouse room was disappointing in terms of amenities. No complimentary water or other snacks. All were fee-based in refrigerator. Decor was low-budget furniture. Bathroom sink area had no real storage. Shower turn-on knob was sensitive to adjust. No shower stall shelf or storage area for toiletries. Light switches were a confusing setup throughout the unit. Do not expect luxury despite label of "penthouse." You are getting a living room/dining corner with a larger bedroom. Same quality of furniture as a standard room, just more space. Will go back to my old reliable SAS Royal Collection in same location area.

Saturday nights at 11:30pm the fireworks at Tivoli literally across the road will wake you up and sound like Copenhagen is under an air bombardment. The hotel did not warn us about this. They did not provide ear plugs to block out the noise, which was physically painful since the fireworks are engineered to be extra loud and are extremely close. When we complained at reception, they did not offer compensation (not even breakfast, much less comping the night). Atrocious. (Also, carpet on the stairs could badly use some deep cleaning.)

Lovely updated and historic building. In a busy area but walkable and bikeable to all that Copenhagen has to offer. Loved the large staircase leading to all floors in the center of the hotel.

Lovely updated and historic building. In a busy area but walkable and bikeable to all that Copenhagen has to offer. Loved the large staircase leading to all floors in the center of the hotel.

Exellent location to everything. Great breakfast options.

Exellent location to everything. Great breakfast options.

Everything was above and beyond! Excellent place to stay.

Everything was above and beyond! Excellent place to stay.

This is a lovely hotel near the train station. It was quiet, clean, and close to many neighborhoods, including less touristy ones. The room was small by American standards, but there is a lot to do nearby so we didn’t mind.

This is a lovely hotel near the train station. It was quiet, clean, and close to many neighborhoods, including less touristy ones. The room was small by American standards, but there is a lot to do nearby so we didn’t mind.

Property was very well located to food. Tivoli and great food. 5th trip to Copenhagen and one if the best stays.

Property was very well located to food. Tivoli and great food. 5th trip to Copenhagen and one if the best stays.

Hotel is located in a very central area. We pretty much walked everywhere. The room itself was clean and big, and we enjoyed that we didn't really have any noise from outside of the hotel. We were able to hear footsteps in the hallway really well, but it didn't really bother us that much.

Hotel is located in a very central area. We pretty much walked everywhere. The room itself was clean and big, and we enjoyed that we didn't really have any noise from outside of the hotel. We were able to hear footsteps in the hallway really well, but it didn't really bother us that much.

The only good thing about this property was LEAVING. I have never stayed in a property with so many issues.

The only good thing about this property was LEAVING. I have never stayed in a property with so many issues.

Personally wouldn’t stay again.

Personally wouldn’t stay again.

The room I booked was beautiful and clean, but small because I picked "cozy." However, the size of the room wasn't a big issue because it was only me. They went out of their way to make sure that I had extra towels and toiletries. I put the "do not disturb" sign on my door, and they left me a care package of items in case I needed them including extra coffee/tea, toiletries, towels, and toilet paper. It was a really nice touch.. There's snacks and water available in a beautiful lobby. Everything is really walkable to the best parts of the city. The bus tours all picked up and dropped off a couple of blocks from the place, so there is plenty to do. And Tivoli is right there. It was a fast walk to the train station and that helped me get on my plane on time. Everything was absolutely wonderful. My only thing that I would caution people is that you have to pay attention to the size of the room. The room size is posted when you select your room. I picked a room in the cozy section. The room was absolutely tiny. But I knew this ahead of time and it certainly was small but workable.

The room I booked was beautiful and clean, but small because I picked "cozy." However, the size of the room wasn't a big issue because it was only me. They went out of their way to make sure that I had extra towels and toiletries. I put the "do not disturb" sign on my door, and they left me a care package of items in case I needed them including extra coffee/tea, toiletries, towels, and toilet paper. It was a really nice touch.. There's snacks and water available in a beautiful lobby. Everything is really walkable to the best parts of the city. The bus tours all picked up and dropped off a couple of blocks from the place, so there is plenty to do. And Tivoli is right there. It was a fast walk to the train station and that helped me get on my plane on time. Everything was absolutely wonderful. My only thing that I would caution people is that you have to pay attention to the size of the room. The room size is posted when you select your room. I picked a room in the cozy section. The room was absolutely tiny. But I knew this ahead of time and it certainly was small but workable.

A seamless accommodation experience that was stylish and sophisticated, with excellent customer service. Would highly recommend!

A seamless accommodation experience that was stylish and sophisticated, with excellent customer service. Would highly recommend!

We had a small room with a queen bed. It was tight to move around but nicely appointed. The rain shower head was nice. As things are small the fact that the bed and decor was well done. The rooftop bar is lovely and a nice way to end the day. It is a 5 minute walk to Tivoli Gardens and right by the train station. They have bikes you can rent. Very nice stay.

The hotel is very trendy and beautifully decorated in a modern and warm, luxurious style. It’s in a very central location near the Tivoli amusement park. We felt that the room was a little small for “Superior” and what we paid. The breakfast is definitely a positive though. However, the biggest issue was the noise and the lack of sound insulation. A firework display went off at midnight which meant we were unable to sleep, and there was lots of loud noise from the street very late into the night. It was so loud that it felt like the windows were open (they were not). For this price and type of hotel, I’d expect more.

The hotel is very trendy and beautifully decorated in a modern and warm, luxurious style. It’s in a very central location near the Tivoli amusement park. We felt that the room was a little small for “Superior” and what we paid. The breakfast is definitely a positive though. However, the biggest issue was the noise and the lack of sound insulation. A firework display went off at midnight which meant we were unable to sleep, and there was lots of loud noise from the street very late into the night. It was so loud that it felt like the windows were open (they were not). For this price and type of hotel, I’d expect more.

Great service