Double booked my room and didn't offer any help. Blamed me for the situation.

We have known this motel since construction in the 1960s. The Wotif review reports guests raving about a delicious breakfast in the property's dining room. When I asked for the breakfast menu and for it be served in room, I was told "we don't do that anymore", and "There are plenty of places doing breakfast in the main street.” We have a nice restaurant!! We had a spa room, there was hair left in the spa. The pocket door into the bathroom was jammed open and could not be dislodged. Clearly this was not important to the owners, who did not apologise at any stage. My wife overheard the owner complaining loudly in a public area that I had the audacity to be displeased. She introduced herself to the owner – but no apology was presented for this rudeness. When we returned to the room the door had been pulled to the closed position, but it would not open fully without jamming. Not fixed, just forced closed, leaving a feeling that the owner had done so spitefully. We persevered with a half size door opening for the remained of our stay rather than deal with the owner. Parking is constricted, a high concrete step can damage correctly parked vehicles. New bedside lights and king size bed, but the GPO is behind the mattress and cannot be used. The outside furniture is old and decrepit. False, misleading and rude proprietors who do not understand hospitality. The owners are reliant on contractors, leisure travelers are clearly an imposition. We will not recommend this motel.

We have known this motel since construction in the 1960s. The Wotif review reports guests raving about a delicious breakfast in the property's dining room. When I asked for the breakfast menu and for it be served in room, I was told "we don't do that anymore", and "There are plenty of places doing breakfast in the main street.” We have a nice restaurant!! We had a spa room, there was hair left in the spa. The pocket door into the bathroom was jammed open and could not be dislodged. Clearly this was not important to the owners, who did not apologise at any stage. My wife overheard the owner complaining loudly in a public area that I had the audacity to be displeased. She introduced herself to the owner – but no apology was presented for this rudeness. When we returned to the room the door had been pulled to the closed position, but it would not open fully without jamming. Not fixed, just forced closed, leaving a feeling that the owner had done so spitefully. We persevered with a half size door opening for the remained of our stay rather than deal with the owner. Parking is constricted, a high concrete step can damage correctly parked vehicles. New bedside lights and king size bed, but the GPO is behind the mattress and cannot be used. The outside furniture is old and decrepit. False, misleading and rude proprietors who do not understand hospitality. The owners are reliant on contractors, leisure travelers are clearly an imposition. We will not recommend this motel.

Rooms were well equipped and clean

Rooms were well equipped and clean

Great location, close to the lookout, walkable to shops/dining & very peaceful. Modern facilities.

Great location, close to the lookout, walkable to shops/dining & very peaceful. Modern facilities.

Newly renovated in stylish surrounds. Beds very comfortable

Newly renovated in stylish surrounds. Beds very comfortable

The cleaners that were there every day were so friendly and helpful, on the day we were leaving one of them came to our need very early in the morning to drive us down to the railway station to get on our train cause we couldn’t get there otherwise. Thankyou Michelle it meant a lot.

The cleaners that were there every day were so friendly and helpful, on the day we were leaving one of them came to our need very early in the morning to drive us down to the railway station to get on our train cause we couldn’t get there otherwise. Thankyou Michelle it meant a lot.

Arrived at motel went to book in and the manager had parked in our bay, we were told he would move his vehicle but this did not happen until after we unpacked our car. Found the entrance to be very dangerous (being on the hilltop), Room was very small, had no air vent in toilet/shower.

Arrived at motel went to book in and the manager had parked in our bay, we were told he would move his vehicle but this did not happen until after we unpacked our car. Found the entrance to be very dangerous (being on the hilltop), Room was very small, had no air vent in toilet/shower.

the staff extremely helpful unfortunately the BBQ was not working due to vandalism by guests would definitely stay again thanks to Andrea who went out of her way to assist

the staff extremely helpful unfortunately the BBQ was not working due to vandalism by guests would definitely stay again thanks to Andrea who went out of her way to assist

The staff from cleaners to manager were always very helpful and cheerful , nothing was to much trouble. The room was excellent new fittings from bed to shower I would stay there again with out any hesitation . The food was of the highest standard and served very quickly by excellent waitress always with a smile

The staff from cleaners to manager were always very helpful and cheerful , nothing was to much trouble. The room was excellent new fittings from bed to shower I would stay there again with out any hesitation . The food was of the highest standard and served very quickly by excellent waitress always with a smile

Spacious family room, very clean bright and well equipped.

Spacious family room, very clean bright and well equipped.

Clean, tidy rooms. Great a/c Staff were friendly and helpful

Clean, tidy rooms. Great a/c Staff were friendly and helpful

Clean renovated room on a hilltop but a bit far from the centre of town to easily walk.

Clean renovated room on a hilltop but a bit far from the centre of town to easily walk.

Nice hotel, room nice and clean. Position very good.

Nice hotel, room nice and clean. Position very good.

A nice place to stay at but make sure to bring your own cutlery and crockery as they are not provided. Swimming pool needs some work but ok for a quick dip.

A nice place to stay at but make sure to bring your own cutlery and crockery as they are not provided. Swimming pool needs some work but ok for a quick dip.

Some issues with invoicing but was all sorted out easily.

Some issues with invoicing but was all sorted out easily.

Property was clean, quiet and easy to get to restaurants and tourist attractions, downside room quite small.

Have stayed at Hilltop Motel many times. Great pool and relax area. Great rear grass SUNSET VIEW area. And restaurant one of best in Broken Hill.

Have stayed at Hilltop Motel many times. Great pool and relax area. Great rear grass SUNSET VIEW area. And restaurant one of best in Broken Hill.