The hotel was nice and we appreciated the breakfast. The breakfast staff was especially friendly and helpful. Parking was a problem, with only valet offered, or paid parking across the street.

The hotel was nice and we appreciated the breakfast. The breakfast staff was especially friendly and helpful. Parking was a problem, with only valet offered, or paid parking across the street.

Good hot breakfast! Self-park in city-run parking building across the street is convenient. Would stay again if travelling to Portland.

Good hot breakfast! Self-park in city-run parking building across the street is convenient. Would stay again if travelling to Portland.

One of the staff was really friendly.

One of the staff was really friendly.

Clean

Clean

Had a good stay

Had a good stay

Well situated to transit options with a nice food truck park close by with many food options.

Well situated to transit options with a nice food truck park close by with many food options.

Cons: Paper thin walls. Loudest hotel we have ever stayed at. Cheap extra firm spring mattresses. Front desk lacks customer service skills. $40 valet parking. Pros: Centrally located. Parking garage near by has $15 overnight self parking- forego valet. Breakfast included. First time we called to request early check in front desk agent named Cambria answered the phone with Hello? Needs to be trained on how to answer a phone at a business. Was not helpful. When we checked in at the desk we asked again for an early check in. The lady blamed systems issues on Microsoft outage just like Cambria. The systems were up and running to check in and out, how are you unable to accommodate? Told they were sold out. That we had no choice to wait till 3PM. A man behind us walked in to ask about room rates. Lady proceeded to say we have multiple rooms available. The front desk employees lack good customer service skills and enthusiasm. They represent the company and I personally will not choose a Hyatt again due to this poor experience. We came to the lobby with our bags since we were driving from southern oregon for a wedding and sat to wait at 1:45. About 10 mins later the front desk lady says we have a room ready now. Why make it harder for someone when they are asking for 1-2 hr early check in? I worked in hospitality for many years and we always had people checking out early and rooms were done way in advance. Just be honest and helpful.

Cons: Paper thin walls. Loudest hotel we have ever stayed at. Cheap extra firm spring mattresses. Front desk lacks customer service skills. $40 valet parking. Pros: Centrally located. Parking garage near by has $15 overnight self parking- forego valet. Breakfast included. First time we called to request early check in front desk agent named Cambria answered the phone with Hello? Needs to be trained on how to answer a phone at a business. Was not helpful. When we checked in at the desk we asked again for an early check in. The lady blamed systems issues on Microsoft outage just like Cambria. The systems were up and running to check in and out, how are you unable to accommodate? Told they were sold out. That we had no choice to wait till 3PM. A man behind us walked in to ask about room rates. Lady proceeded to say we have multiple rooms available. The front desk employees lack good customer service skills and enthusiasm. They represent the company and I personally will not choose a Hyatt again due to this poor experience. We came to the lobby with our bags since we were driving from southern oregon for a wedding and sat to wait at 1:45. About 10 mins later the front desk lady says we have a room ready now. Why make it harder for someone when they are asking for 1-2 hr early check in? I worked in hospitality for many years and we always had people checking out early and rooms were done way in advance. Just be honest and helpful.

It was perfectly located for my intended activities and did not require a car. The breakfast had a great selection of hot and cold items. It was a great stay.

It was perfectly located for my intended activities and did not require a car. The breakfast had a great selection of hot and cold items. It was a great stay.

Staff is awesome

Staff is awesome

Great hotel very nice parking isn’t as bad as I thought it be, also in a good area with lots of food.

Close to downtown activities

Everything about this hotel was nice. Easy check in, beautiful lobby, nice employees. It’s in a nice area with lots of food options in minutes walking distance. Will definitely be back here!

Everything about this hotel was nice. Easy check in, beautiful lobby, nice employees. It’s in a nice area with lots of food options in minutes walking distance. Will definitely be back here!

The staff and valet were so pleasant and efficient. The room was clean and welcoming. I will stay again next time I am in Portland!

The staff and valet were so pleasant and efficient. The room was clean and welcoming. I will stay again next time I am in Portland!

Excelent service and the room were clean

Excelent service and the room were clean

No parking

No parking

Parking is a challenge for a suburban hotel but the property is otherwise first rate.

Parking is a challenge for a suburban hotel but the property is otherwise first rate.

Check in time was 3 PM but the property wasn't ready until 4 PM. We had travelled from far and wanted to just take rest. Moreover, should we go over the check out time, they would charge based on other reviews. Also, valet parking for $30? However, the property is located in a good area, was clean, had breakfast included, and nice rooms. So I will deduct 1 star for the delayed check in.

Check in time was 3 PM but the property wasn't ready until 4 PM. We had travelled from far and wanted to just take rest. Moreover, should we go over the check out time, they would charge based on other reviews. Also, valet parking for $30? However, the property is located in a good area, was clean, had breakfast included, and nice rooms. So I will deduct 1 star for the delayed check in.