Our two-night stay at the Celebration Hotel was an absolute nightmare. The property is undergoing renovations, but we received no prior warning that this meant walking into a filthy, unprepared room. There was water on the floor, the tub was dirty, and the entire room reeked of paint. It was barely livable. The disaster escalated halfway through our stay when, at 11 PM, the toilet broke. They tried to remedy this by moving us to two comped rooms, but one of those had—surprise!—another broken toilet. The lack of care and preparation was staggering. To make matters worse, the manager, Seilly Pacheco, was the most unprofessional and disrespectful hotel employee I’ve ever encountered. She outright accused us of trying to scam the hotel, saying, “I expected you would try to do this.” Excuse me? We didn’t ask for broken toilets or a filthy room! Her dismissive attitude and baseless accusations made an already terrible experience infuriating. She should not be managing a hotel—or anything, for that matter. We were eventually comped one night, but only after an exhausting fight. Honestly, we should have been comped the entire stay. This was nowhere near acceptable, and the management’s reluctance to take responsibility was appalling. This hotel used to be a beloved destination for our family under the previous ownership, but Vision Hospitality Group has destroyed its reputation. This company is absolutely terrible for the Marriott brand. Avoid at all costs.

It was a very disappointing stay we stay here at least a couple times a year. We only live a couple hours away, so it’s like a home away from home. We came here to celebrate a loved ones passing because she loved this place like we did and we got there. The place was in much disarray due to renovations that we were not told about. We paid $400 a night! They are changing this beautiful boutique, artsy hotel into a cookie cutter Marriott and it’s very disappointing. If you’re gonna charge somebody that much money and there’s gonna be renovations you need mention it. Needless to say, it was not the weekend I had planned.

It was a very disappointing stay we stay here at least a couple times a year. We only live a couple hours away, so it’s like a home away from home. We came here to celebrate a loved ones passing because she loved this place like we did and we got there. The place was in much disarray due to renovations that we were not told about. We paid $400 a night! They are changing this beautiful boutique, artsy hotel into a cookie cutter Marriott and it’s very disappointing. If you’re gonna charge somebody that much money and there’s gonna be renovations you need mention it. Needless to say, it was not the weekend I had planned.

Lovely place to stay that is very walkable to shopping and dining.

Lovely place to stay that is very walkable to shopping and dining.

An amazing stay

Property is under construction and dirty. And also I paid more for a king bed room and I got a room with two beds.

Property is under construction and dirty. And also I paid more for a king bed room and I got a room with two beds.