It was a good stay although the room was a little small and the view was of the back of the hotel and various pipes! Unfortunately there are a lot of roadworks going on direcrly outside the entrance so that is not very convenient. The centre of Carlisle is all being worked on at the moment and for the next several months.

It was a good stay although the room was a little small and the view was of the back of the hotel and various pipes! Unfortunately there are a lot of roadworks going on direcrly outside the entrance so that is not very convenient. The centre of Carlisle is all being worked on at the moment and for the next several months.

The hotel, has a lovely reception and quite grand, the bar area quite cosy too, the reception process to check in a little slow, I was told I was in a refurbed room, quite nice twin room with a new TV and looks like some new chairs / paint, the bathroom it looked like they forgot to renovate still looks like the previous one, it was clean and tidy, but room 117 is right beside an alley and you can hear everyone go through it during the night so hard to sleep, also the walls between the rooms are quite thin, the hotel has a small pool and jacuzzi, i think I would be in two minds to stay here again

The hotel, has a lovely reception and quite grand, the bar area quite cosy too, the reception process to check in a little slow, I was told I was in a refurbed room, quite nice twin room with a new TV and looks like some new chairs / paint, the bathroom it looked like they forgot to renovate still looks like the previous one, it was clean and tidy, but room 117 is right beside an alley and you can hear everyone go through it during the night so hard to sleep, also the walls between the rooms are quite thin, the hotel has a small pool and jacuzzi, i think I would be in two minds to stay here again

This is a really, really lovely hotel. It is a little bit of a step back in time, but in a lovely way. A really grand building that has been well kept whilst it is still possible to imagine how grand it would have appeared to people when first built. It made me smile whenever I was walking around it. I was there on business, but Carlisle seems like a very interesting place ... I will be back to both Carlisle and the Crown and Mitre!

This is a really, really lovely hotel. It is a little bit of a step back in time, but in a lovely way. A really grand building that has been well kept whilst it is still possible to imagine how grand it would have appeared to people when first built. It made me smile whenever I was walking around it. I was there on business, but Carlisle seems like a very interesting place ... I will be back to both Carlisle and the Crown and Mitre!

Check in very slow waited 15 mins whilst reception dealt with one person and before any other person came to help

Check in very slow waited 15 mins whilst reception dealt with one person and before any other person came to help

Had a steak at hotel & it was like rubber they said they would do another. But the chef should have got it right first time .canealled breakfast .

Had a steak at hotel & it was like rubber they said they would do another. But the chef should have got it right first time .canealled breakfast .

Great hotel with a great location

Broken shower, toilet not flushed upon arrival, paid for a premium kimg room but didn’t look like the one in pictures. Old furniture and cramped up. No space to move. Checked out a few hours and didn’t return.

Broken shower, toilet not flushed upon arrival, paid for a premium kimg room but didn’t look like the one in pictures. Old furniture and cramped up. No space to move. Checked out a few hours and didn’t return.

Lovely hotel with everything needed for a night away

Lovely hotel with everything needed for a night away

Booked hotel for 2 nights when checking room pillows were filthy snd stained and matress protector changed rooms sgain pillows and bedding dirty and stained moved to 3rd room again pillows filthy and protector on bed badly stained snd marked ended up moving to another hotel so spoilt weekend

Booked hotel for 2 nights when checking room pillows were filthy snd stained and matress protector changed rooms sgain pillows and bedding dirty and stained moved to 3rd room again pillows filthy and protector on bed badly stained snd marked ended up moving to another hotel so spoilt weekend

Receptionist left us standing there for a while before acknowledging that we were there, rather rude I felt. The welcome was not warm and not at all friendly, I would not recommend this hotel, it is old fashioned and the staff not really the best in hospitality.

Hot water was not available until after 10 PM due to high volume of guests. Also, stayed in a building were rooms were next to cathedral and bells were chiming throughout the night until late evening around 11 PM. Also heavy construction is occurring throughout the city center were the hotel is located. Be Aware!

Hot water was not available until after 10 PM due to high volume of guests. Also, stayed in a building were rooms were next to cathedral and bells were chiming throughout the night until late evening around 11 PM. Also heavy construction is occurring throughout the city center were the hotel is located. Be Aware!

It’s a cool hotel on the interior of a little dated. There is construction happening in the pedestrian area out front so it was a bit noisy.

It’s a cool hotel on the interior of a little dated. There is construction happening in the pedestrian area out front so it was a bit noisy.

Great location in the city, staff where exceptional and very friendly

Great location in the city, staff where exceptional and very friendly

A lot of construction going on at the square in front of the hotel, but that isn’t the hotel’s fault, of course. Otherwise, it was all good — very friendly staff and our room was clean and lovely.

A lot of construction going on at the square in front of the hotel, but that isn’t the hotel’s fault, of course. Otherwise, it was all good — very friendly staff and our room was clean and lovely.

A good old style hotel with lots of character right in the centre of Carlisle. Easy access to the castle and cathedral and the shopping area of Carlisle. Unfortunately there was considerable reconstruction work on the square in front of the hotel, but not a fault with the hotel, just took away a bit of the atmosphere of Carlisle. Staff were friendly and helpful.

Very hard to find parking. Staff friendly but scruffy a bit like the hotel .. well past its prime

Very hard to find parking. Staff friendly but scruffy a bit like the hotel .. well past its prime

You have to walk through the hotel, out the back door, through the car park next to the dumpsters to get to the room. Worn carpet, missing carpet, dirty carpet, curtains, woodwork with mars and large pieces missing, sheet with stains on them, lamp shades coming apart, hole in the wall and so on.

The hotel is tired in some places, work has been done on one part of the hotel to refurbish the rooms, which i would describe as a light touch up as fixtures, fittings and thr shower is still dated. Hotel room was very clean and the bed was comfortable. The main issue is around the breakfast booking through hotels.com you have to pay 22.50 for it even if the room is for one person. However on the day the breakfast can be brought for 10.50. The breakfast is not the best very average.

You have to walk through the hotel, out the back door, through the car park next to the dumpsters to get to the room. Worn carpet, missing carpet, dirty carpet, curtains, woodwork with mars and large pieces missing, sheet with stains on them, lamp shades coming apart, hole in the wall and so on.