Front desk staff was friendly and helpful. Carlos the maintenance man was extremely friendly and helpful.

Front desk staff was friendly and helpful. Carlos the maintenance man was extremely friendly and helpful.

Check in was easy but it was downhill from there. When we walked in the room there were used cleaning rags from the maid left behind on the desk. My husband took it down the hall and left them on the maids cart as he couldn’t find the maid. The room looked clean but the carpet turned the bottoms of my feet black less than 5 minutes of getting out of the shower. There was an open packet of coffee left in the room, a used lotion was left from previous resident, and the shower bottle of conditioner was completely empty. We couldn’t watch tv the entire time of our stay. We tried to call the front desk but no one ever answered the phone so my husband went down. The front desk told us it had lost connection and would come back on but it never did. When we came back from supper and asked the lady at the front desk if it was back on yet she said, “I don’t know. If you find out tell me.” The bed was not very comfortable and the furnace was so loud it was hard to even hear anything on our phones. Despite turning the thermostat up we never could get the room comfortable. It was cold the entire time and the room with the shower was freezing. Breakfast was eh so we didn’t eat. Check out was very dismissive. We try to give a place a good chance and often overlook small issues if there are any because we know stuff happens sometimes but there are just too many this time. This was easily one of our worst hotel stays ever.

Check in was easy but it was downhill from there. When we walked in the room there were used cleaning rags from the maid left behind on the desk. My husband took it down the hall and left them on the maids cart as he couldn’t find the maid. The room looked clean but the carpet turned the bottoms of my feet black less than 5 minutes of getting out of the shower. There was an open packet of coffee left in the room, a used lotion was left from previous resident, and the shower bottle of conditioner was completely empty. We couldn’t watch tv the entire time of our stay. We tried to call the front desk but no one ever answered the phone so my husband went down. The front desk told us it had lost connection and would come back on but it never did. When we came back from supper and asked the lady at the front desk if it was back on yet she said, “I don’t know. If you find out tell me.” The bed was not very comfortable and the furnace was so loud it was hard to even hear anything on our phones. Despite turning the thermostat up we never could get the room comfortable. It was cold the entire time and the room with the shower was freezing. Breakfast was eh so we didn’t eat. Check out was very dismissive. We try to give a place a good chance and often overlook small issues if there are any because we know stuff happens sometimes but there are just too many this time. This was easily one of our worst hotel stays ever.

Only complaint elevators were broke

Only complaint elevators were broke

We stayed here for 12 weeks in early 2023 and again in January 2024. The pool has always been out of service. The elevator occasionally works and was out of service this trip. The room had mold and there were portable electric heaters in the hallways. The staff said the gas had been cut off due to a leak. At ck in no accommodation was made for the lack of elevator to haul our stuff up 2 stories or mention no gas. Doggie poop station bags were out so lots of dog poop around grounds.

We stayed here for 12 weeks in early 2023 and again in January 2024. The pool has always been out of service. The elevator occasionally works and was out of service this trip. The room had mold and there were portable electric heaters in the hallways. The staff said the gas had been cut off due to a leak. At ck in no accommodation was made for the lack of elevator to haul our stuff up 2 stories or mention no gas. Doggie poop station bags were out so lots of dog poop around grounds.

Elevator broke but was placed on the top floor. Electronic door lock barely works and have to try multiple times to open.

Elevator broke but was placed on the top floor. Electronic door lock barely works and have to try multiple times to open.

The elevator wasn’t working…we were booked for a room on the 2nd floor. The pictures from hotels.com were not what was advertised - and they were unable to accommodate with a roll out (they didn’t have any) they offered another room for an upcharge of over $100 per night!

The elevator wasn’t working…we were booked for a room on the 2nd floor. The pictures from hotels.com were not what was advertised - and they were unable to accommodate with a roll out (they didn’t have any) they offered another room for an upcharge of over $100 per night!

My wife and i git away for a couple days and stayed here. Room was comfortable. Service was good. Breakfast was blah. Eggs and bacon were ok but nasty potatoes mix thing and no waffles available even though they had a waffle maker.

My wife and i git away for a couple days and stayed here. Room was comfortable. Service was good. Breakfast was blah. Eggs and bacon were ok but nasty potatoes mix thing and no waffles available even though they had a waffle maker.

Very nice

Very nice

We we’re turned away! We didn’t stay!

We we’re turned away! We didn’t stay!

When we arrived at the hotel, we were told our reservation had been cancelled. I asked how that could happen when no one had notified me and let me know. I was rudely told that I made the reservation using a third party and that is why it was cancelled. There was a storm that hit Tulsa and 150,000 were without power. I get that that is a huge problem, but why did it become my problem? There were no hotel rooms available within 100 miles. We were traveling with our 3 small grandchildren. I will never book a reservation with this hotel chain again. This was unacceptable to walk into a hotel expecting your reservation to be honored and to be told it was cancelled and there was nothing she could do. I am now working on getting my refund from Expedia as the hotel said it was all my problem to figure out. Wow. Thanks for absolutely nothing and attempting g to ruin our vacation with our grandchildren. I will be contacting someone until I find someone that cares.

When we arrived at the hotel, we were told our reservation had been cancelled. I asked how that could happen when no one had notified me and let me know. I was rudely told that I made the reservation using a third party and that is why it was cancelled. There was a storm that hit Tulsa and 150,000 were without power. I get that that is a huge problem, but why did it become my problem? There were no hotel rooms available within 100 miles. We were traveling with our 3 small grandchildren. I will never book a reservation with this hotel chain again. This was unacceptable to walk into a hotel expecting your reservation to be honored and to be told it was cancelled and there was nothing she could do. I am now working on getting my refund from Expedia as the hotel said it was all my problem to figure out. Wow. Thanks for absolutely nothing and attempting g to ruin our vacation with our grandchildren. I will be contacting someone until I find someone that cares.

Great location for any extended stay. Tons of restraints and shopping in the immediate area. This was a business trip with the bonus of my partner. Spacious King suite with full kitchen. Everything was spotless and the amenities were great. Wonderful staff and the included breakfast had a really good variety.

Great location for any extended stay. Tons of restraints and shopping in the immediate area. This was a business trip with the bonus of my partner. Spacious King suite with full kitchen. Everything was spotless and the amenities were great. Wonderful staff and the included breakfast had a really good variety.

Room was super clean. I asked for the TV to be close captioned and it was all set up and ready when I got to the room.

Room was super clean. I asked for the TV to be close captioned and it was all set up and ready when I got to the room.

Beautiful room. Love this place

The property is aligned. The rooms are clean and head been updated. I love that it has a full kitchen. If I had to point out 1 thing it would be that the tv in my room was broken. But I was only there for 1 night so it wasn't a big deal. I could watch it, but the top left corner looks as if someonw punched it

The property is aligned. The rooms are clean and head been updated. I love that it has a full kitchen. If I had to point out 1 thing it would be that the tv in my room was broken. But I was only there for 1 night so it wasn't a big deal. I could watch it, but the top left corner looks as if someonw punched it

I love that there was a usable working kitchen that made it much more affordable for myself and my family on our trip

I love that there was a usable working kitchen that made it much more affordable for myself and my family on our trip

Excellent!! Very roomy and clean.

Excellent!! Very roomy and clean.

This is the best hotel and staff I have met staying in Tulsa we will be staying here from now on !