Excellent place to stay, very welcoming staff, good facilities, will be coming back.

Excellent place to stay, very welcoming staff, good facilities, will be coming back.

Rooms are absolutely terrible, toilet never flushed, rooms are dirty, beds have stains, when asked to change rooms, was told we would have to pay, which we ended up doing. Family members paid for an extra bed and ended up getting a mattress to sleep on the floor, was absolutely shocking, Apart from Parv, all staff members were rude obnoxious. Sarvjeet (duty manager on the day) we checked out was very rude to one of our family members who asked for compensation and gave an insulting offer of rs1500 (£15). Should rename the hotel to Horror hotel, do not stay here!

Rooms are absolutely terrible, toilet never flushed, rooms are dirty, beds have stains, when asked to change rooms, was told we would have to pay, which we ended up doing. Family members paid for an extra bed and ended up getting a mattress to sleep on the floor, was absolutely shocking, Apart from Parv, all staff members were rude obnoxious. Sarvjeet (duty manager on the day) we checked out was very rude to one of our family members who asked for compensation and gave an insulting offer of rs1500 (£15). Should rename the hotel to Horror hotel, do not stay here!

Rooms and washrooms need maintenance. Loose faucet and cracs in floor. Not a five hotel rooms.

Rooms and washrooms need maintenance. Loose faucet and cracs in floor. Not a five hotel rooms.

Room was super dirty , safe box was not operating in start , electrical hazard in room and restroom was never cleaned for years . Cheap quality hotel

Room was super dirty , safe box was not operating in start , electrical hazard in room and restroom was never cleaned for years . Cheap quality hotel

Good

Good

I had an amazing stay at the hotel, thanks to the delicious food and excellent room service. Sandeep's culinary skills and presentation were outstanding and surpassed those of other top hotels I've stayed at in Ludhiana. In fact, his food was so good that I decided to extend my stay for another night. I also want to commend Vijay, Narinjan, and Sukhwinder for their highly professional and competent service in catering to all my room requirements and for going above and beyond their duty!

I had an amazing stay at the hotel, thanks to the delicious food and excellent room service. Sandeep's culinary skills and presentation were outstanding and surpassed those of other top hotels I've stayed at in Ludhiana. In fact, his food was so good that I decided to extend my stay for another night. I also want to commend Vijay, Narinjan, and Sukhwinder for their highly professional and competent service in catering to all my room requirements and for going above and beyond their duty!

Nothing special in Park Plaza. Rooms are way old and tiny compare to other near by Hotels. Food is way expensive. I would never recommend Park Plaza to anyone. It might be good for meetings downstairs but nothing special if you are staying eith them.

Nothing special in Park Plaza. Rooms are way old and tiny compare to other near by Hotels. Food is way expensive. I would never recommend Park Plaza to anyone. It might be good for meetings downstairs but nothing special if you are staying eith them.

I used to stay at the park plaza a few years ago on regularly on many visits. Then stopped staying there due to lousy service. Then someone said they have improved when they stayed there in April, so i thought i would give it a try instead of the Hyatt. Totally regret it as the service has not improved at all. First, we turn up to our room and there was twin beds instead of a king size bed. Secondly I had to chase up towels as there was only for enough single occupancy. 3rdly had to order flip flops, again only one pair was in the room. 4. Came in late on Saturday night from a wedding ceremony. Ordered some water, coffee and toilet paper!! No one turned up. 5. Sometimes there was no shower gel left or body cream regardless of used with empties still in the room. Lighting in the room did not work adequately. The hotel is a lot more convenient for my stay which I visit 3 to 4 times a year But I really can't see myself staying there in future 😕

I used to stay at the park plaza a few years ago on regularly on many visits. Then stopped staying there due to lousy service. Then someone said they have improved when they stayed there in April, so i thought i would give it a try instead of the Hyatt. Totally regret it as the service has not improved at all. First, we turn up to our room and there was twin beds instead of a king size bed. Secondly I had to chase up towels as there was only for enough single occupancy. 3rdly had to order flip flops, again only one pair was in the room. 4. Came in late on Saturday night from a wedding ceremony. Ordered some water, coffee and toilet paper!! No one turned up. 5. Sometimes there was no shower gel left or body cream regardless of used with empties still in the room. Lighting in the room did not work adequately. The hotel is a lot more convenient for my stay which I visit 3 to 4 times a year But I really can't see myself staying there in future 😕

Stayed for one night for business trip, Although cleanliness was ok the hotel seems very dated, booked room with club lounge facility included which found to have next to no facility as would normally be expected, snacks where at a minimum and more surprisingly drinks limited to two per visitor this is the first time ever experienced this so in my experience the lounge facility was very disappointing

Stayed for one night for business trip, Although cleanliness was ok the hotel seems very dated, booked room with club lounge facility included which found to have next to no facility as would normally be expected, snacks where at a minimum and more surprisingly drinks limited to two per visitor this is the first time ever experienced this so in my experience the lounge facility was very disappointing

Where to start the shower area was choked , the tea kettle not working , dated room , gym was dated as well , hotel worth 2-3k per night not more than that , surprisingly the food was good .. will never stay here , staff disinterested in working

Where to start the shower area was choked , the tea kettle not working , dated room , gym was dated as well , hotel worth 2-3k per night not more than that , surprisingly the food was good .. will never stay here , staff disinterested in working

In room amenities are not at par with five star

In room amenities are not at par with five star

Room was extremely dirty and everything was broken.

Room was extremely dirty and everything was broken.

The ratings that are submitted are enough.

The ratings that are submitted are enough.

Nothing

Nothing

Clean, well maintained.

Clean, well maintained.

Service generally poor and very slow. Not a smile within a mile. Have stayed before 4-5 times but this will be our last

Service generally poor and very slow. Not a smile within a mile. Have stayed before 4-5 times but this will be our last