Hotel needs to updat3

Too crowded, too many children splashing and yelling even in the designated quiet areas. In the past, this has been a wonderfully relaxing place. This trip, the noise level was like being at great wolf lodge.

Too crowded, too many children splashing and yelling even in the designated quiet areas. In the past, this has been a wonderfully relaxing place. This trip, the noise level was like being at great wolf lodge.

The hotel is old, and that's part of the charm. We were saddened to see the news coverage of the filling in of the off-site springs, hence the low eco rating. We were not informed upon booking, nor upon check in, that the window is completely blocked outside, therefor no view at all.

The hotel is old, and that's part of the charm. We were saddened to see the news coverage of the filling in of the off-site springs, hence the low eco rating. We were not informed upon booking, nor upon check in, that the window is completely blocked outside, therefor no view at all.

overall nice but loud at time in the quiet pools with no staff around for monitoring

overall nice but loud at time in the quiet pools with no staff around for monitoring

Great place. The only thing that was very upsetting is that our rooms were t ready at 4, check-in time. We couldn’t get in until 4:45. We talked to se real others with the same situation. I had come in from nyc just to share an overnight experience with my family and our time was cut.

Great place. The only thing that was very upsetting is that our rooms were t ready at 4, check-in time. We couldn’t get in until 4:45. We talked to se real others with the same situation. I had come in from nyc just to share an overnight experience with my family and our time was cut.

The hotel is showing its age

The hotel is showing its age

It such a shame that a hotel with such a history and standing has now dropped to be being a very average and tired building. Please bring it back to being the home of our local hot spring and special hotel of the past.

It such a shame that a hotel with such a history and standing has now dropped to be being a very average and tired building. Please bring it back to being the home of our local hot spring and special hotel of the past.

Fabulous service everywhere at the resort. Many great dining choices with good food. The brunch is spectacular!! Quite pricey to stay and to eat, but as a treat it is a great place to visit.

Fabulous service everywhere at the resort. Many great dining choices with good food. The brunch is spectacular!! Quite pricey to stay and to eat, but as a treat it is a great place to visit.

We are stayed in this hotel least 20 times for last 12 years. Love this place. Every time, when planning to coming in Harrison Hot Springs, choosing this amazing place. Hot springs excellent choice for relaxing. Definitely recommended this hotel and lovely city as well...

The hot springs were gorgeous. The hotel is a little old. The restaurants and menu were not impressive, not great quality or variety. The room was very comfortable.

The hot springs were gorgeous. The hotel is a little old. The restaurants and menu were not impressive, not great quality or variety. The room was very comfortable.

Spent two weeks travelling in Canada and stayed at some amazing places, this one wasn’t! Possibly this was a nice-ish hotel once when it opened but it’s tired, dirty, service is poor, and other than being near a beautiful lake, it had no redeeming qualities. Bedroom was tiny, pipes showing everywhere, chipped furnishing and decorations. Leaky drainpipes poured outside out window. By the look of the photos on the website, this may have been a feature waterfall. Left a night early out of 2, never done that before. Atrociously expensive. Possibly the next set for a remake of the shining may be its only hope.

Spent two weeks travelling in Canada and stayed at some amazing places, this one wasn’t! Possibly this was a nice-ish hotel once when it opened but it’s tired, dirty, service is poor, and other than being near a beautiful lake, it had no redeeming qualities. Bedroom was tiny, pipes showing everywhere, chipped furnishing and decorations. Leaky drainpipes poured outside out window. By the look of the photos on the website, this may have been a feature waterfall. Left a night early out of 2, never done that before. Atrociously expensive. Possibly the next set for a remake of the shining may be its only hope.

Our stay was wonderful, my only complaint was the poor quality of the bed. It definitely needs a new mattress!!

Our stay was wonderful, my only complaint was the poor quality of the bed. It definitely needs a new mattress!!

Check-in was rapid and employee very friendly. Hotel is beautiful on the outside and reception area very welcoming. However hallways and rooms really need an update. In our room, we had 2 lights that did not work. The pools, hot tubs etc, are fantastic. We had a bite to eat at Island Bar which was quite good. All in all a nice stay, but rooms need a major update.

Stayed for a anniversary

Stayed for a anniversary

We used to come here every year before Covid and this was our first trip back. The overall maintenance of the resort is in need of a refurbish. None of the side table lamps were working in the room, the shower head was full of calcium and barely worked. There was a huge clump of hair caked on the shower wall. They get you for a $25 resort fee upon checking out, which clearly isn’t going back to where it would be needed. They used to have an afternoon high tea that is no more. Stuff wasn’t too friendly or helpful either. Overall, this resort clearly takes advantage of the only thing that’s going for it; the pools. With more and more beautiful places popping up around, we will opt for somewhere else in Harrison next time.

We used to come here every year before Covid and this was our first trip back. The overall maintenance of the resort is in need of a refurbish. None of the side table lamps were working in the room, the shower head was full of calcium and barely worked. There was a huge clump of hair caked on the shower wall. They get you for a $25 resort fee upon checking out, which clearly isn’t going back to where it would be needed. They used to have an afternoon high tea that is no more. Stuff wasn’t too friendly or helpful either. Overall, this resort clearly takes advantage of the only thing that’s going for it; the pools. With more and more beautiful places popping up around, we will opt for somewhere else in Harrison next time.

This resort is all about the pools and they are amazing! The property is very nice ..lots of great dining options. Very walkable through the town of Harrison. My only complaint..and it's not really a complaint is our room was in the older wing and it could use with some updating. But again..it's all about the pools!! Will definitely come again.

This resort is all about the pools and they are amazing! The property is very nice ..lots of great dining options. Very walkable through the town of Harrison. My only complaint..and it's not really a complaint is our room was in the older wing and it could use with some updating. But again..it's all about the pools!! Will definitely come again.

Everything was amazing!

The service was terrible, especially for how much they charge! The spa was good and reasonably priced but everything around there is expensive and the hotel has no daily room cleaning. We stayed 3 nights and our room was never cleaned, visited, coffee toped up or anything. And if you require a larger size robe, they don't have that either. For the price, go to a real spa that provides fancy evening turn down service, daily cleaning, and nice spa products n/c as part of your turn down service.

Very old building and suits.