Excellent location with facility to pre-book on site secured parking. Helpful and informative Reception staff. Very clean and comfortable

Excellent location with facility to pre-book on site secured parking. Helpful and informative Reception staff. Very clean and comfortable

Excellent hotel in super location.

Excellent hotel in super location.

Really nice property, in a very central location. Staff are friendly. Spa is small but nice . Good facilities In room too.

The hotel's location in Biarritz is excellent, just a short walk down to the Grand Plage. Unfortunately on the last morning of our trip (Monday, September 2) the power went out in the hotel shortly before we were scheduled to use the spa. Instead, we checked out early as the power did not come back within at least an hour. We took the stairs to exit, and were glad this wasn't a real emergency as there were items partially blocking the stairwell (a mattress, fragments of other furniture) - which could be a safety concern if actually needing to evacuate quickly. The staff was outstanding and putting in an amazing effort to help guests during the power blackout, great attitude. When we returned a few hours later to retrieve the car the power was back on.

We had overall quite a nice stay, welcome staff, excellent location, nice spa, clean room. However our room faced the street and a nightclub just across the street, can be a bit too noisy after midnight, and the extra charge of 20 euro for a small dog is a bit too high (plus the fact that we had to asked 3 times and waited 30mins to get the bowls for the dog).

Great location, the spa was lovely way to kill time when the rain came in one day. Short walk to the beeches and all other attractions around Biarritz. The staff were all very friendly and helpful, thank you all