I didn’t like that front desk could not help with the TV and the AC did not work, it was hotter in room then outside

I didn’t like that front desk could not help with the TV and the AC did not work, it was hotter in room then outside

Nice hotel 👍

Nice hotel 👍

Theirs is major construction going on at the hotel. Would have liked to have known this ahead of time. We asked for a room far away from the noise and the front desk girl was very accommodating. Bed was comfortable, fridge was nice. Breakfast was good.

Theirs is major construction going on at the hotel. Would have liked to have known this ahead of time. We asked for a room far away from the noise and the front desk girl was very accommodating. Bed was comfortable, fridge was nice. Breakfast was good.

This property is under Renovation. Construction is all over. The room is clean, new, and comfortable. The staff who helped us check in at 23:00 was rude; it looked like he did not like what he was doing. And he should not come to work if he behaves like that. No customer service at all!!! We booked two rooms, and he gave us one room. And he called another client. So I reminded him that we booked 2rooms. He didn't even acknowledge me that I was asking him for the 2nd room. Then he kept mumbling in front of everybody. So, I asked him if he was okay. ( because he looked so angry). Then he answered me, “You're asking too many questions?” and kept mumbling while assisting other clients. We waited until all clients in the queue were served. Then, he came back in front of him for the 2nd room key. He never apologized, no eye contact, nothing. It seems like he is entitled and the boss. We wouldn't mind the renovation and everything if the customer service was excellent. But our experience was terrible because of the first encounter, which made the impression last. We will never be back in Marriot; our experiences were awful.

This property is under Renovation. Construction is all over. The room is clean, new, and comfortable. The staff who helped us check in at 23:00 was rude; it looked like he did not like what he was doing. And he should not come to work if he behaves like that. No customer service at all!!! We booked two rooms, and he gave us one room. And he called another client. So I reminded him that we booked 2rooms. He didn't even acknowledge me that I was asking him for the 2nd room. Then he kept mumbling in front of everybody. So, I asked him if he was okay. ( because he looked so angry). Then he answered me, “You're asking too many questions?” and kept mumbling while assisting other clients. We waited until all clients in the queue were served. Then, he came back in front of him for the 2nd room key. He never apologized, no eye contact, nothing. It seems like he is entitled and the boss. We wouldn't mind the renovation and everything if the customer service was excellent. But our experience was terrible because of the first encounter, which made the impression last. We will never be back in Marriot; our experiences were awful.

I wish we would have known that the property was under construction and amenities were not available. Not worth the money.

I wish we would have known that the property was under construction and amenities were not available. Not worth the money.

Good stay

Good stay

Very pleasant seamless stay

Very pleasant seamless stay

Unfortunately, it was under constructions during our stay.

Unfortunately, it was under constructions during our stay.

Was under improvement noisy and dusty!

Was under improvement noisy and dusty!

The property is under construction and there was smell of paint

The property is under construction and there was smell of paint

I refused to stay there and went to the hampton inn... the hotel was under major construction, had mattresses piled in the lobby, the front entrance was dripping water to the walkway and covered in scaffolding! It was also in a very undesirable neighborhood.... I went into the lobby and immediately told her I was out!

I refused to stay there and went to the hampton inn... the hotel was under major construction, had mattresses piled in the lobby, the front entrance was dripping water to the walkway and covered in scaffolding! It was also in a very undesirable neighborhood.... I went into the lobby and immediately told her I was out!

Room had very nice decor and amenities. Nice breakfast. A lot of construction but this will be a very nice place when completed.

Room had very nice decor and amenities. Nice breakfast. A lot of construction but this will be a very nice place when completed.

It was canceled, they did not have the room i paid for. Managers stated you can call then so that it can be properly cancelled and refunded!!!

It was canceled, they did not have the room i paid for. Managers stated you can call then so that it can be properly cancelled and refunded!!!

Room was pretty big, the room was clean the staff was friendly. The breakfast was nice. My girlfriend loved the stay here. We will definitely book here again.

Room was pretty big, the room was clean the staff was friendly. The breakfast was nice. My girlfriend loved the stay here. We will definitely book here again.

We stay at this property every time we come to the Bay Area. We were pleasantly surprised at the room that we got was remodeled and it looks very nice.

We stay at this property every time we come to the Bay Area. We were pleasantly surprised at the room that we got was remodeled and it looks very nice.

This location was under major renovation And hotels.com did not make any mention Of it. Extremely disappointed of Hotels.com Never booking again via hotels.com

Goog customer service and clean rooms.