Old, dirty lack luster rooms in bad shape, they should pay you to stay there!

Old, dirty lack luster rooms in bad shape, they should pay you to stay there!

Arrived at 2:30 and was told I couldn’t get into the room until 3 pm check in time. Even though the room was ready. It’s “protocol.” I came back at 3 and had to wait 10 minutes while the manager sorted out other issues in the property. Room tent card advertises a variety of kitchen ware, but not even a fork was available to eat my order-in meal. Bathroom sink drains extremely slowly and there was a puddle on the floor from leaking drain.

Arrived at 2:30 and was told I couldn’t get into the room until 3 pm check in time. Even though the room was ready. It’s “protocol.” I came back at 3 and had to wait 10 minutes while the manager sorted out other issues in the property. Room tent card advertises a variety of kitchen ware, but not even a fork was available to eat my order-in meal. Bathroom sink drains extremely slowly and there was a puddle on the floor from leaking drain.

TERRIBLE!!!!! I booked this hotel 2 months ago for 10/18/24 to 10/20/24 so we can attend Family Weekend at my kid’s university. Called at 7pm to let them know we’re checking in late. Front desk found me in their system and said my room is set. Less than 5 minutes and she called me back to let me know that due to their hotel being under construction for the last two days, that I will not have a room when I arrive and to look elsewhere. She mentioned they were supposed to let guests know. I said I just spoke with you and nothing was said. Plus, if indeed it was under construction, why wasn’t I notified much earlier in the week?!?! She said this is from management and she can’t do anything. I asked if they will pay for my hotel stay elsewhere and she said NO, but that I’ll get a full refund. I asked to speak with a manager and she claimed there is no one on site. I didn’t believe her because there were so many events in Boston (colleges having family weekend and the Head of Charles Regatta) that no hotels in their right mind will leave a front desk person there without a manager available. She hung up on me when I persisted on speaking to a manager. I had to scramble to find a hotel and had to pay double the price because it was last minute. I have a feeling it was because I booked early when the price was still low and they realized later on that they can get double the price if they just canceled mine. Drove by and there was NO construction!!! DO NOT STAY HERE!!!!

TERRIBLE!!!!! I booked this hotel 2 months ago for 10/18/24 to 10/20/24 so we can attend Family Weekend at my kid’s university. Called at 7pm to let them know we’re checking in late. Front desk found me in their system and said my room is set. Less than 5 minutes and she called me back to let me know that due to their hotel being under construction for the last two days, that I will not have a room when I arrive and to look elsewhere. She mentioned they were supposed to let guests know. I said I just spoke with you and nothing was said. Plus, if indeed it was under construction, why wasn’t I notified much earlier in the week?!?! She said this is from management and she can’t do anything. I asked if they will pay for my hotel stay elsewhere and she said NO, but that I’ll get a full refund. I asked to speak with a manager and she claimed there is no one on site. I didn’t believe her because there were so many events in Boston (colleges having family weekend and the Head of Charles Regatta) that no hotels in their right mind will leave a front desk person there without a manager available. She hung up on me when I persisted on speaking to a manager. I had to scramble to find a hotel and had to pay double the price because it was last minute. I have a feeling it was because I booked early when the price was still low and they realized later on that they can get double the price if they just canceled mine. Drove by and there was NO construction!!! DO NOT STAY HERE!!!!

Mine and my families stay wasnt great. We had to change rooms due to our first room having dirty sheets and tables and also the faucet for the tub was broken and also ood on the counter in the bathroom. We then went to the front desk to ask for another which the heat/ac unit wasnt working. So because of all of the inconvenience we had on our stay not one but two employees stated that i was getting a full refund of my money and that my family and i got a free night but its been about three days now and i still havent seen my refund back into my banking account. The rooms could use renovations.

Mine and my families stay wasnt great. We had to change rooms due to our first room having dirty sheets and tables and also the faucet for the tub was broken and also ood on the counter in the bathroom. We then went to the front desk to ask for another which the heat/ac unit wasnt working. So because of all of the inconvenience we had on our stay not one but two employees stated that i was getting a full refund of my money and that my family and i got a free night but its been about three days now and i still havent seen my refund back into my banking account. The rooms could use renovations.