TESTIMONIAL: Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back. The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.

TESTIMONIAL: Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back. The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.

Working is going on during the day . you can smell the paint strongly from your room . It is near from one of the biggest mall in malaysia IOI mall .

The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks

The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks

Nice stay. Great facilities. I recommend buffet breakfast. So much variety and taste good.

Nice stay. Great facilities. I recommend buffet breakfast. So much variety and taste good.

Had some renovations going on but overall the hotel is nice.

Had some renovations going on but overall the hotel is nice.

VERY GOOD ! I will come back for staying again

VERY GOOD ! I will come back for staying again

Property had better days, but renovation work ongoing. Staff friendlyness makes up the difference

Property had better days, but renovation work ongoing. Staff friendlyness makes up the difference

Even tho its midway thru renovations , the property and staff is good . Will definitely return

Even tho its midway thru renovations , the property and staff is good . Will definitely return

Nice and good hotel

good

good

Nice hotel

Nice hotel

Newly built area

Newly built area

Place is old, poorly maintained, in the middle of nowhere

Place is old, poorly maintained, in the middle of nowhere

Room: The room was infested with cockroaches!! Who would have thought Marriot reputation delivers such poor quality of service for their rooms. AC temperatures don’t hold steady despite being set as one. Washroom: The water pressure is not adjustable. One should be careful before splashing the tap on your body or worse still, if it’s splashed on kids and babies. Overall, it’s a horrid experience for the price charged. Utmost unacceptable!

Room: The room was infested with cockroaches!! Who would have thought Marriot reputation delivers such poor quality of service for their rooms. AC temperatures don’t hold steady despite being set as one. Washroom: The water pressure is not adjustable. One should be careful before splashing the tap on your body or worse still, if it’s splashed on kids and babies. Overall, it’s a horrid experience for the price charged. Utmost unacceptable!

There several dining options to choose from. The hotel is huge and grand. However, it’s under renovation at the moment.

There several dining options to choose from. The hotel is huge and grand. However, it’s under renovation at the moment.

everything's perfect about the hotel; except that the facilities are old...need some refurbishing works. staff are super helpful and friendly.

everything's perfect about the hotel; except that the facilities are old...need some refurbishing works. staff are super helpful and friendly.

Nice and not crowded. Breakfast was perfect a 10

Nice and not crowded. Breakfast was perfect a 10