We had a great stay, our family suite is as perfect for what we were looking for.

overall okay but no wifi at all and breakfast lacks some healthier options. Service and AC was good. For a 4 stars hotel, it needs a bit of love

I am writing to complain formally about aspects of our stay at San Biagio Relais which drastically impacted our trip and do not represent the facilities and services expect of a 4* hotel. The hotel looked significantly different to the photographs, was run down throughout and unkempt, and though we were disappointed by this first impression, we were prepared to make the most of our stay until the following issues occurred: 1. No hot water- throughout our stay we had no hot water. It was tepid occasionally and only ever for a few minutes before going cold again. We informed the reception team who said that an engineer would be attending the following day and that we could not use the facilities for the entire afternoon whilst works were undertaken. We understood this despite the inconvenience as we hoped the issue would be fixed. After this period of no access to our bathroom, we tried the water to find it was still cold. When reporting this to the reception staff in the evening we were met with a ‘there’s not much more we can do’ reply, a lacklustre response to the loss of services at the hotel. 2. Poor customer service- as demonstrated by the above minimising response to issues with the facilities at our room, the customer service was poor throughout our stay. The staff were reluctant to offer advice, tourist information, help with issues at the hotel or general assistance every time we asked politely for something. I will be submitting the rest of this complaint by email

The hotel advertises that parking is available and it is not. The women at the fro t desk were not helpful, I didn’t stay because I couldn’t park my motorcycle. I will be asking to get my money back.

The receptionist was so kind and friendly. The problem is that the description of the property and the rooms do not match reality. The rooms are tired and not well appointed and we even had a junior suite. No view, very hot and AC not working even after we called the front desk. There was large patches of black mold all along the tub and shower which caused me NOT to want to use it. Definitely not a four star.

Very well placed in the town historic center, quiet street and interesting building. It lacks some attention to detail in room as well as common areas. Wifi and air conditioning didn't work, minibar and telephone were functioning just time to time. Staff is very friendly and breakfast is rich, although the water used for coffee and teas is very heavy and smelly

Very good location, nice hotel, excellent breakfast.

Unhelpful check-in. Dirty, small, dark room. Shabby bathroom.