This property is filthy. I had roaches in my room and was told by Alex the overnight customer service representative at the desk that this was normal because customers stay here for a long period of time and they are dirty. I asked for housekeeping and was told they were unavailable. I asked to be moved to another room and he couldn’t accommodate my family and I and the could he would’ve had to get approval from his manager whom he allegedly called several times and there was no answer. Alec had no way to rectify the situation and there were no managers available even the next morning when he said they would be. This is the highest form of unprofessionalism and a health hazard. The fact that this property has no basic standard operating procedure to deal with issues is a no go. Please do not go to this property they will allow you book a room and not have it once you get there and will refuse to give you a refund as well. Alex needs an abundance of training on customer service. I will never come back to that property ever again

It was, peaceful, clean and rifht off the highway, close to quite a fre things!! I enjoyed it!!

Staff was terrific.

Parking too expensive 24$ per day

Parking too expensive 24$ per day

Not bad. Just parking too expensive

Not bad. Just parking too expensive

The room was spacious but limited in supplies. Dishes and cutlery was provided by request at the front desk, which was fine, for keeping costs low, I’m guessing. The vending machines didn’t have bottled water for purchase. The bed was comfortable and the furnishings were nice. Bathroom could use a little updating but it was clean and water pressure in shower was good.

average

I didnt like anything about the property. It was definitely false advertising. The continental breakfast was a joke.

I didnt like anything about the property. It was definitely false advertising. The continental breakfast was a joke.

The room was clean and having it's own kitchenette is a plus. The bathroom area needs to be upgraded.

The room was clean and having it's own kitchenette is a plus. The bathroom area needs to be upgraded.

Thanks for taking us at midnight when our reservation at another hotel was cancelled without notice

Thanks for taking us at midnight when our reservation at another hotel was cancelled without notice

I was woken up by the maintenance drilling. Then they knocked on my door twice at one point almost forcing there way in, thankfully I had the top lock in . I was so disappointed.

I was woken up by the maintenance drilling. Then they knocked on my door twice at one point almost forcing there way in, thankfully I had the top lock in . I was so disappointed.

It felt very comfortable and homey

It felt very comfortable and homey

Convenient area

Convenient area

Room smelled of tobacco and detergent. No shampoo. Poor value for $300…

Room smelled of tobacco and detergent. No shampoo. Poor value for $300…

I liked near shopping mall.

I liked near shopping mall.

This was less expensive than places near LGA and we learned that you get what you pay for. It had the least comfortable hotel bed I’ve ever slept in, and because of its proximity to the highway, it was like a drag race was going right through our room the whole night. We survived for the one night but would not go back.

This was less expensive than places near LGA and we learned that you get what you pay for. It had the least comfortable hotel bed I’ve ever slept in, and because of its proximity to the highway, it was like a drag race was going right through our room the whole night. We survived for the one night but would not go back.

I have with my baby we found insect in my room nasty

I have with my baby we found insect in my room nasty

They charge $20 for overnight parking. Facility is clean but it’s an old building

They charge $20 for overnight parking. Facility is clean but it’s an old building

T