Great customer service of staff

Great customer service of staff

Thank you to great staff-Jorge, Bruna, Alessandra, and Fabricio at Breakfast service. Thank you for a great stay. I’m coming back, for sure!

Thank you to great staff-Jorge, Bruna, Alessandra, and Fabricio at Breakfast service. Thank you for a great stay. I’m coming back, for sure!

Great hotel, 5 min away from the Sanctuary, very good service and cleanliness.

Great hotel, 5 min away from the Sanctuary, very good service and cleanliness.

Great customer service by the staff- Jorge, Bruna, Alexandra-thank you very much!

Great customer service by the staff- Jorge, Bruna, Alexandra-thank you very much!

Cruz Alta is good value for money. Thank you to the very kind & accommodating staff-Front desk Ms. Bruna & Mr. Jorge. Your great customer service is very much appreciated. Thank you! I’ll surely be back.

Cruz Alta is good value for money. Thank you to the very kind & accommodating staff-Front desk Ms. Bruna & Mr. Jorge. Your great customer service is very much appreciated. Thank you! I’ll surely be back.

Walking distance to sanctuary.

Walking distance to sanctuary.

It was a wonderful stay. Clean and comfortable

It was a wonderful stay. Clean and comfortable

The place is really great- clean, staff very helpful and location very quiet.

The place is really great- clean, staff very helpful and location very quiet.

Right next to the chatedral. Breakfast very limited.

Right next to the chatedral. Breakfast very limited.

Nice location. Very helpful staff. Small room but price seems to be reasonable.

Nice location. Very helpful staff. Small room but price seems to be reasonable.

We went to Fatima Cathedral and the hotel is just across of the Cathedral

We went to Fatima Cathedral and the hotel is just across of the Cathedral

The rate was so pricey, but I'd like the location. It's quiet and very closed to the sanctuary. The room is very spacious which was well fit to 4 people. The room was generally clean. However, the carpet, which look dated and stained, needs to be upgraded. Breakfast was included. It was simple, and not having many choice.

The rate was so pricey, but I'd like the location. It's quiet and very closed to the sanctuary. The room is very spacious which was well fit to 4 people. The room was generally clean. However, the carpet, which look dated and stained, needs to be upgraded. Breakfast was included. It was simple, and not having many choice.

The best of the hotel is the location!!! Across the street you have the Virgin! Love it!!! The personal is very nice and loves to help you! The food at the restaurant is not sooo good, but is ok. I hate the pillow, it was hard and uncomfortable.

The best of the hotel is the location!!! Across the street you have the Virgin! Love it!!! The personal is very nice and loves to help you! The food at the restaurant is not sooo good, but is ok. I hate the pillow, it was hard and uncomfortable.

Everything in the hotel was good, except for the beds and pillows that were uncomfortable.

Everything in the hotel was good, except for the beds and pillows that were uncomfortable.

When we arrived at the Hotel the gentleman at the reception desk was very pleasant and helpful. There is an elevator in the hotel. We didn't have to climb stairs which for me with my arthritic knees is very important. Our room was clean, well furnished and warm. The hotel location couldn't have been any better. It is across the street from the Sanctuary and within walking distance to the bus station, about 6 blocks. The included breakfast was very good with a hot beverage machine that offered about 6 different choices.

When we arrived at the Hotel the gentleman at the reception desk was very pleasant and helpful. There is an elevator in the hotel. We didn't have to climb stairs which for me with my arthritic knees is very important. Our room was clean, well furnished and warm. The hotel location couldn't have been any better. It is across the street from the Sanctuary and within walking distance to the bus station, about 6 blocks. The included breakfast was very good with a hot beverage machine that offered about 6 different choices.

We had a wonderful time in Fatima and like the very close proximity of the hotel to everything. We went to do the rosaries and procession for 2 nights and even though it finished late, it helps that the hotel is just walking distance and just across the Basilica. We also like the buffet breakfast they serve and the cleanliness of the place. We are grateful to George for being so accomodating and helpful and even allowed us to exchange some US dollars to Euros since banks were closed when we arrived. He's such a nice guy and always courteous and helpful. If ever we go back to Fatima, we will definitely stay in this hotel again. Also, bus station is walking distance from the hotel.

Rooms were clean. Wifi in the rooms were iffy. Hotel amenities were basic. Service from staff was uneven. Some were very unfriendly and unhelpful. One was particularly helpful and courteus