Nice new hotel in Grindelwald, provide free pick up service are bonus , room is clean and tidy , nice view of Eiger and walkable to train station and top of Adventure cable car entrance . Will recommend to stay here

The staff was not very attentive or helpful with the exception of transportation driver who provided excellent service & great restaurant recommendations. The bartender has zero personality and the atmosphere was hollow. My room had trash in the bathroom and housekeeping didn’t come to clean it when I called to ask for it to be cleaned. The restaurant at night was dead. Besides a great location, there was nothing positive about the staff or the room.

The staff was not very attentive or helpful with the exception of transportation driver who provided excellent service & great restaurant recommendations. The bartender has zero personality and the atmosphere was hollow. My room had trash in the bathroom and housekeeping didn’t come to clean it when I called to ask for it to be cleaned. The restaurant at night was dead. Besides a great location, there was nothing positive about the staff or the room.

Wonder experience. Great people

Best place my husband and I stayed on our two week trip in Switzerland. Staff is so nice and helpful, beds are amazing and comfortable which my husband and I found hard to find in Switzerland. If we come back we will stay here the entire duration.

This is my second trip to Bergwelt Grindelwald in the past two years and I must say it’s the best hotel in Grindelwald for sure. The amenities are excellent and the rooms are very unique. Extremely clean. I had a few minor complaints on my most recent trip but the staff, specifically Panagiotis went above and beyond to make sure we were satisfied. I would definitely stay here again

very good hotel in a very nice town, good food, best location, however - no air condition. the hotel offered "cooling system" which only made noise and not cool air. lucky the weather outside was fine....

very good hotel in a very nice town, good food, best location, however - no air condition. the hotel offered "cooling system" which only made noise and not cool air. lucky the weather outside was fine....

Property looks great and some staff is good. But the property lacks several things because of which I wouldnt recommend it. - It is not family friendly. No prior heads up regarding limited hours for swim with kids (only for 2 hours around noon when most families are out for tourism) - Unreliable shuttle service. Not guaranteed for a specific time, so basically you def need to have a backup service for the time esp if you have a timed attraction (e.g., I almost missed Jungfrau because I didnt get the shuttle that I reserved 24 hours in advance, and had to then run with baby and her stuff towards the train to catch on time, after waiting for shuttle for 15 mins) - Huge stair case leading to the entrance and there was no email regarding how to enter the property esp if you are arriving with kids/ luggage - Very inconsistent policies? Some staff will hand you water bottles when asked and some will deny rudely? I would have been okay if no one was handing over water bottles to anyone

Beautiful hotel, where one staff really helped us a lot, ensuring we got the best mountain facing room for my birthday, something I had articulated when I purchased a junior suite. I was originally assigned a gorgeous room and a birthday setting was implemented, but when I came to take the keys this front desk lady tried to put me on another less scenic room. The experience was almost ruined due to this front desk lady, she was incredibly rude about our insistence on the room set up for my birthday, questioning my need for said room which I had paid for (not a room upgrade which was implied!). The audacity - I’ve never had this happen in any 4/5 star hotel before and I travel a lot. She started questioning me why I needed it as I didn’t have children (again, I can’t believe she had the audacity to assume and ask!) and tried to imply that I was inconveniencing them as they would now need to do more work. Suffice to say after I showed her my booking (and the extortionate amount I paid for 2 days) she took my passport again (something about that also felt aggressive) and then handed it to the nicer man who helped us - didn’t even address us or apologise. On the whole the rest of the experience was fine. The food was good at breakfast, the location was perfect. I loved the room given too.

Beautiful hotel, where one staff really helped us a lot, ensuring we got the best mountain facing room for my birthday, something I had articulated when I purchased a junior suite. I was originally assigned a gorgeous room and a birthday setting was implemented, but when I came to take the keys this front desk lady tried to put me on another less scenic room. The experience was almost ruined due to this front desk lady, she was incredibly rude about our insistence on the room set up for my birthday, questioning my need for said room which I had paid for (not a room upgrade which was implied!). The audacity - I’ve never had this happen in any 4/5 star hotel before and I travel a lot. She started questioning me why I needed it as I didn’t have children (again, I can’t believe she had the audacity to assume and ask!) and tried to imply that I was inconveniencing them as they would now need to do more work. Suffice to say after I showed her my booking (and the extortionate amount I paid for 2 days) she took my passport again (something about that also felt aggressive) and then handed it to the nicer man who helped us - didn’t even address us or apologise. On the whole the rest of the experience was fine. The food was good at breakfast, the location was perfect. I loved the room given too.

Good and spa

Good and spa

Amazing staff , amazing view and location

Lovely hotel in Grindelwald positioned overlooking the Eiger. I appreciated all the thoughtful details: yoga mat available in the room, spa access, beautiful breakfast spread, train station transfers and helpful concierge. Would definitely recommend and/or stay again given the opportunity.

Lovely hotel in Grindelwald positioned overlooking the Eiger. I appreciated all the thoughtful details: yoga mat available in the room, spa access, beautiful breakfast spread, train station transfers and helpful concierge. Would definitely recommend and/or stay again given the opportunity.

Amazing staff , amazing view and location

Excellent breakfast Offer shuttle service

Excellent breakfast Offer shuttle service

The staff were all son friendly and the room was large with a beautiful view and very comfy! Loved they had a spa and pool to use. Very conveniently located in town

The staff were all son friendly and the room was large with a beautiful view and very comfy! Loved they had a spa and pool to use. Very conveniently located in town

Staff were friendly and professional. Helped us as much as they could. Really enjoyed my stay there.

Staff were friendly and professional. Helped us as much as they could. Really enjoyed my stay there.

Very pleasant staff

Great experience

Great experience

Very pleasant staff

The pros: amazing restaurant, conveniently located, helpful staff The cons: there is no air conditioning so it was incredibly hot at night regardless of fans and windows open and the mattress was awfully firm- my back still hurts from it.

The pros: amazing restaurant, conveniently located, helpful staff The cons: there is no air conditioning so it was incredibly hot at night regardless of fans and windows open and the mattress was awfully firm- my back still hurts from it.

Wonderful stay here. Staff was friendly. Rooms were clean and quiet. The food at breakfast each morning and at the restaurant was great. We also took advantage of the spa amenities having a massage and using the various saunas, steam rooms and pool. I would highly recommend this hotel.

Wonderful stay here. Staff was friendly. Rooms were clean and quiet. The food at breakfast each morning and at the restaurant was great. We also took advantage of the spa amenities having a massage and using the various saunas, steam rooms and pool. I would highly recommend this hotel.

Overall, it's a great, clean, chic looking resort and the breakfast is fabulous and the staff is friendly. However, room comfort is where all the points are deducted. The AC does not work well and at their default setting, it did not feel cool enough even after we requested them to turn the temperature down. The fan is very noisy and kills all the nice ambience of the room. There is not even a single USB wall charger in the entire room. No iron in the room by default, we had to ask for it and it took some time before it was made available.