They acted like they couldn’t accommodate me with not having the physical card like I didn’t just fly in there from a whole different state

They acted like they couldn’t accommodate me with not having the physical card like I didn’t just fly in there from a whole different state

Incredible hotel and service. Top notch restaurants . Only thing I did not like was that you had to walk through a restaurant to get to the pool and beach.

Incredible hotel and service. Top notch restaurants . Only thing I did not like was that you had to walk through a restaurant to get to the pool and beach.

Very nice and good

Very nice and good

The service was really slow and they never pick up the phone!

The service was really slow and they never pick up the phone!

A fantastic place for an escape even with family

A fantastic place for an escape even with family

All things excellent and professional.

All things excellent and professional.

I spent three nights at this hotel for business, paying $2,600 per night for an upgraded ocean view two bedroom suite, and I was extremely disappointed with my overall experience. The room itself was great! However the construction noise was unbearable, starting early in the morning and continuing late into the night. Additionally, the fire alarm testing that occurred today was poorly communicated to the guests and was also very disturbing. While I understand the necessity of these tests, the execution should have been handled better. Victoria, the Director of Front Office, showed a complete lack of empathy and provided inadequate service recovery by merely offering a free late check-out. What was worse was her arrogance and lack of care. I strongly urge the ownership to reconsider their on property leaders, as this level of service is far from satisfactory. With many other options available in the area, I will not be returning to this hotel.

I spent three nights at this hotel for business, paying $2,600 per night for an upgraded ocean view two bedroom suite, and I was extremely disappointed with my overall experience. The room itself was great! However the construction noise was unbearable, starting early in the morning and continuing late into the night. Additionally, the fire alarm testing that occurred today was poorly communicated to the guests and was also very disturbing. While I understand the necessity of these tests, the execution should have been handled better. Victoria, the Director of Front Office, showed a complete lack of empathy and provided inadequate service recovery by merely offering a free late check-out. What was worse was her arrogance and lack of care. I strongly urge the ownership to reconsider their on property leaders, as this level of service is far from satisfactory. With many other options available in the area, I will not be returning to this hotel.

One of the most beautiful hotels I’ve been into.

One of the most beautiful hotels I’ve been into.

Really the best hotel in Miami Beach

Really the best hotel in Miami Beach

The absolute only place to stay on south beach

The absolute only place to stay on south beach

All night loud noises come out the plumbing or A/C makes it impossible to sleep

All night loud noises come out the plumbing or A/C makes it impossible to sleep

lot of construction noise

lot of construction noise

Setai is amazing. Construction is going on - both sides of the hotel, and inside the hotel. May 2024

Setai is amazing. Construction is going on - both sides of the hotel, and inside the hotel. May 2024

Absolutely amazing - one of the best hotels I have ever stayed at. The service was exceptional.

Absolutely amazing - one of the best hotels I have ever stayed at. The service was exceptional.

Amazing service

Amazing service

It was amazing

It was amazing