Incredible stay, our best hotel experience. The setting is incredible and we had a truely special stay. The staff were so friendly and kind we felt very looked after. A real gem on the island. The only minor comments we had are that the internet was poor in our room but it fit the ethos of the hotel to switch off from the world and we could have done with a fridge for cold refreshing water or full height mirror.

Incredible stay, our best hotel experience. The setting is incredible and we had a truely special stay. The staff were so friendly and kind we felt very looked after. A real gem on the island. The only minor comments we had are that the internet was poor in our room but it fit the ethos of the hotel to switch off from the world and we could have done with a fridge for cold refreshing water or full height mirror.

It was amazing , im looking forward in coming back again

It was amazing , im looking forward in coming back again

Loved every second of this small piece of paradise. Looking forward to coming back. Perfect for relaxing whilst also allowing for some fun on your doorstep

Loved every second of this small piece of paradise. Looking forward to coming back. Perfect for relaxing whilst also allowing for some fun on your doorstep

This property was very beautiful. It is like staying in a bohian treehouse. The front desk team was excellent and very helpful. Breakfast was included, and of our 4 mornings we ate breakfast only one was ok. There was a waiter Cece who just did not want to be there - the first day I asked twice for water and she did not come back for over 30 minutes after dropping the toast, with no water, so we left. She also did not go over how the breakfast works - you get fruit, granola and toast included AND then you can choose one item on the menu as well. The pastries are 45 pesos each but well worth it. The last day I ordered water, and she brought out a bottle, Cece did not ask preference or go over cost. The water was more than $5usd! I figured I knew all the secret charges of breakfast by now, but Cece liked to keep me guessing I guess. She also sat on her phone drinking one of their juices while our toast sat on the bar for at least 10 min (they dropped the other order at the table next to us immediately), I told her we did not need cold toast and her male counterpart said they could not guarantee it was not cold... ok, I still am not enticed by the cold toast I watched sit by her on the counter. They also never brought our fruit and granola I ordered. This was the only issue we had at this resort and it was SO FRUSTRATING because it was the start to each day. For such a high end place focused on service, every teammember needs to be on board for clear execution.

This property was very beautiful. It is like staying in a bohian treehouse. The front desk team was excellent and very helpful. Breakfast was included, and of our 4 mornings we ate breakfast only one was ok. There was a waiter Cece who just did not want to be there - the first day I asked twice for water and she did not come back for over 30 minutes after dropping the toast, with no water, so we left. She also did not go over how the breakfast works - you get fruit, granola and toast included AND then you can choose one item on the menu as well. The pastries are 45 pesos each but well worth it. The last day I ordered water, and she brought out a bottle, Cece did not ask preference or go over cost. The water was more than $5usd! I figured I knew all the secret charges of breakfast by now, but Cece liked to keep me guessing I guess. She also sat on her phone drinking one of their juices while our toast sat on the bar for at least 10 min (they dropped the other order at the table next to us immediately), I told her we did not need cold toast and her male counterpart said they could not guarantee it was not cold... ok, I still am not enticed by the cold toast I watched sit by her on the counter. They also never brought our fruit and granola I ordered. This was the only issue we had at this resort and it was SO FRUSTRATING because it was the start to each day. For such a high end place focused on service, every teammember needs to be on board for clear execution.

Incredibly disappointed in this hotel and experience. It is truly a scam and incredibly upsetting. The images on the website and Hotels.com are different than the rooms in reality. A very upsetting end to our honeymoon.

Incredibly disappointed in this hotel and experience. It is truly a scam and incredibly upsetting. The images on the website and Hotels.com are different than the rooms in reality. A very upsetting end to our honeymoon.

Wonderful property, great staff, the most relaxing yoga. Perfect Beach loungers

Wonderful property, great staff, the most relaxing yoga. Perfect Beach loungers

Love this place! Best location on the beach! Beach front rooms are awesome! Service and staff are super kind and helpful!

Love this place! Best location on the beach! Beach front rooms are awesome! Service and staff are super kind and helpful!

Beautiful property! The best one on the island! Close to all the restaurants!

Beautiful property! The best one on the island! Close to all the restaurants!

Beautiful Property with wonderful staff. Breakfast was awesome and the beach was beautiful. Not a lot of "extras" in terms of coffee in room and mini bar etc but the rooms were simple, beautiful and very clean. You can;t beat the beachfront location!!

Beautiful Property with wonderful staff. Breakfast was awesome and the beach was beautiful. Not a lot of "extras" in terms of coffee in room and mini bar etc but the rooms were simple, beautiful and very clean. You can;t beat the beachfront location!!

Had a great stay! Perfect location on the beach, walking distance to all the shops and downtown. On the pretty side of beach, pool was beautiful, perfect beach set up, with plenty of room between seating. Clean, provided water - not always the case in other hotels. Overall great stay - would come back!

Had a great stay! Perfect location on the beach, walking distance to all the shops and downtown. On the pretty side of beach, pool was beautiful, perfect beach set up, with plenty of room between seating. Clean, provided water - not always the case in other hotels. Overall great stay - would come back!

Gorgeous hotel with clean and comfortable rooms. Next to the pier and restaurants

Gorgeous hotel with clean and comfortable rooms. Next to the pier and restaurants

Very nice hotel and restaurant right on the beach. Comfortable & friendly.

Friendly staff Clean hotel Good location Just ask to be over the pool or beach because it’s noisy if you’re on the road we had to switch room The only thing they could clean the seaweeds in front of the beach because it’s smell really bad

Friendly staff Clean hotel Good location Just ask to be over the pool or beach because it’s noisy if you’re on the road we had to switch room The only thing they could clean the seaweeds in front of the beach because it’s smell really bad

10 stars ... location is the best !!

10 stars ... location is the best !!

We loved everything about this hotel! It is absolutely gorgeous. Everything is done in a very tasteful way. The food is delicious and very refined. The staff was great. Everything felt very safe and healthy. The beach is beautiful, the location is great: very close to town but still quiet. I am already looking at booking our next stay there!

We loved everything about this hotel! It is absolutely gorgeous. Everything is done in a very tasteful way. The food is delicious and very refined. The staff was great. Everything felt very safe and healthy. The beach is beautiful, the location is great: very close to town but still quiet. I am already looking at booking our next stay there!

You can hear everything in the rooms. Bring ear plugs. I had to drag my suitcases to my room. We were not offered a welcome drink. The first night we stayed in the ocean front first floor room right next to the restaurant. People can look into the room and you can hear everything. The bathroom window can be seen from the upstairs bar. No privacy. Sargasm is on the beach. The resort should try to clean it up. The Front desk staff is young and inexperienced. Our stay improved after a few days. We’ll go to Tulum next time, where the roads are paved and beaches are clean.

Casa Las Tortugas is a magical place of peace, calm and serenity in a beautiful, tropical beach location. Truly barefoot luxury — a wonderful, friendly and helpful staff, fine rooms, delicious food and comfortable amenities. The whole island was relaxed and welcoming. We will definitely be back for another visit!

Casa Las Tortugas is a magical place of peace, calm and serenity in a beautiful, tropical beach location. Truly barefoot luxury — a wonderful, friendly and helpful staff, fine rooms, delicious food and comfortable amenities. The whole island was relaxed and welcoming. We will definitely be back for another visit!