Killed 4 crickets in my room. One crawled out of my bed. Staff was nice.

Killed 4 crickets in my room. One crawled out of my bed. Staff was nice.

Even though the rooms could have been a little more updated… the front desk employees made it a good stay.. (bathroom and entryway was updated) the guy upfront was extremely helpful and friendly. Good service goes a long way.

Even though the rooms could have been a little more updated… the front desk employees made it a good stay.. (bathroom and entryway was updated) the guy upfront was extremely helpful and friendly. Good service goes a long way.

They overbooked and gave my room away. Then when I was finally able to get a room after about 30 minutes of standing around and not knowing if I will need to find a new place, I was given a room with a broken air conditioner, multiple bugs on the floor that needed to be killed, the phones didn’t work, and the WiFi also only worked in the lobby

They overbooked and gave my room away. Then when I was finally able to get a room after about 30 minutes of standing around and not knowing if I will need to find a new place, I was given a room with a broken air conditioner, multiple bugs on the floor that needed to be killed, the phones didn’t work, and the WiFi also only worked in the lobby

Property was close to shopping and restaurants

Property was close to shopping and restaurants

The property was clean and always had an elevator ready! The breakfast was decent, but be ready to add your own seasoning 😉

The property was clean and always had an elevator ready! The breakfast was decent, but be ready to add your own seasoning 😉

The shower was to die for!! The bed was clean and comfortable overall I enjoyed my stay and will be staying again soon!

I was somewhat surprized that the breakfast bar was not included with the room rental, so we opted to dine elsewhere. I usually only grab an item or two for breakfast, which couldnt justify the price for me, or my young granddaughter

The shower was to die for!! The bed was clean and comfortable overall I enjoyed my stay and will be staying again soon!

I was somewhat surprized that the breakfast bar was not included with the room rental, so we opted to dine elsewhere. I usually only grab an item or two for breakfast, which couldnt justify the price for me, or my young granddaughter

Friendly staff and clean

Friendly staff and clean

Our room was fine except we killed about 20 little black bugs before we went to bed.

Our room was fine except we killed about 20 little black bugs before we went to bed.

The manager on duty was Cash, and he was very quiet and meek and not personable at all. We walked into our room and were immediately greeted by bugs, looked like flying roaches. Within a span of 5 mins we killed a dozen and of course we called to the front desk. Cash the manager said come down so they could change the room. My wife and I were in town because our daughter was having surgery snd wanted to be close to the hospital so we didn’t panic and hoped the next room wouldn’t be the same. Cash said the rain was the cause of bugs coming into our rooms. The spray company hadn’t completed the spraying earlier in the week he said and would complete it the next day. So he gave us some free “breakfast vouchers” which was cool but how can we eat at a place after seeing so many critters in our room. So now we are in our second room. I only saw one bug but it was late and so we went to sleep. We woke up to a couple of more bugs but we had to go and we were gone the entire day and into most of the evening. Finally back into our room at about midnight and there are more bugs. Called downstairs and no one answered the phone. I went down stairs and no one is at the desk. So we plugged up our ears with tissue and went to bed. So realizing we had one more night and we were there to help our daughter after the surgery we decided to tough it out. We saw the maid as we closed our door and asked her to clean our room. She said ok! We got back later that night and service was done. Terrible!

The manager on duty was Cash, and he was very quiet and meek and not personable at all. We walked into our room and were immediately greeted by bugs, looked like flying roaches. Within a span of 5 mins we killed a dozen and of course we called to the front desk. Cash the manager said come down so they could change the room. My wife and I were in town because our daughter was having surgery snd wanted to be close to the hospital so we didn’t panic and hoped the next room wouldn’t be the same. Cash said the rain was the cause of bugs coming into our rooms. The spray company hadn’t completed the spraying earlier in the week he said and would complete it the next day. So he gave us some free “breakfast vouchers” which was cool but how can we eat at a place after seeing so many critters in our room. So now we are in our second room. I only saw one bug but it was late and so we went to sleep. We woke up to a couple of more bugs but we had to go and we were gone the entire day and into most of the evening. Finally back into our room at about midnight and there are more bugs. Called downstairs and no one answered the phone. I went down stairs and no one is at the desk. So we plugged up our ears with tissue and went to bed. So realizing we had one more night and we were there to help our daughter after the surgery we decided to tough it out. We saw the maid as we closed our door and asked her to clean our room. She said ok! We got back later that night and service was done. Terrible!

Curtain wouldn’t close , toilet flush issues , the entire hotel smelt musty. We found a bug in the bed and a roach that was running around room. They did offer to move us rooms but I had to go from double bed to single and the room still had a smell and the ac was just as bad. I was offered free breakfast for inconveniences but after seeing lack of cleanliness in hotel there was no way I wanted anything from the kitchen

Curtain wouldn’t close , toilet flush issues , the entire hotel smelt musty. We found a bug in the bed and a roach that was running around room. They did offer to move us rooms but I had to go from double bed to single and the room still had a smell and the ac was just as bad. I was offered free breakfast for inconveniences but after seeing lack of cleanliness in hotel there was no way I wanted anything from the kitchen

Room was relatively clean and spacious. Our room in particular had a beetle infestation. They were all over the floors and ceiling. Flying all over the room. We read reviews after we were there and complaints of bugs were present. Shower was pretty bad. Bed is extremely firm and not comfortable to sleep on. We couldn’t get the guide on the tv without turning it off and back on. TV would spontaneously switch from TV show to guide while watching.

Room was relatively clean and spacious. Our room in particular had a beetle infestation. They were all over the floors and ceiling. Flying all over the room. We read reviews after we were there and complaints of bugs were present. Shower was pretty bad. Bed is extremely firm and not comfortable to sleep on. We couldn’t get the guide on the tv without turning it off and back on. TV would spontaneously switch from TV show to guide while watching.

Very clean and comfortable room. Also very quiet, even though we were on the 3rd floor of a 5 floor hotel. The staff was very nice and quick to help.

We booked a 2-queen room, but when we arrived the only thing available was a king. If there had been a sofa bed we would have made it work. But we had to cancel at the hotel and find another place to stay.

Very clean and comfortable room. Also very quiet, even though we were on the 3rd floor of a 5 floor hotel. The staff was very nice and quick to help.

We booked a 2-queen room, but when we arrived the only thing available was a king. If there had been a sofa bed we would have made it work. But we had to cancel at the hotel and find another place to stay.

Patrick who checked me was absolutely AWESOME. Amazing caliber of Customer Service. Patrick went above and beyond. This was probably the best hilton experience i have ever had. Cecelia at the Bar was also very amazing. Kudos to this amazing team.

Patrick who checked me was absolutely AWESOME. Amazing caliber of Customer Service. Patrick went above and beyond. This was probably the best hilton experience i have ever had. Cecelia at the Bar was also very amazing. Kudos to this amazing team.

We checked in to attend a birthday party my cousin was having at the hotel. The room was big and comfortable with lots of eating options nearby.

We checked in to attend a birthday party my cousin was having at the hotel. The room was big and comfortable with lots of eating options nearby.