Help was great

Beautiful grounds and lovely surroundings

Beautiful grounds and lovely surroundings

Carpet and bathroom dirty, AC falling in pieces and poor air.

Carpet and bathroom dirty, AC falling in pieces and poor air.

My credit card was overcharged twice by online EconolodgeInns via Expedia and by the local Econolodge Hotel. I have not been able to get a refund of $492.77 despite repeatedly contacting both the national booking site and the local hotel desk. The incorrect overcharge amount did not correspond with the full charge for the visit which was odd. The National site tells me the hotel must refund me, but the hotel says Expedia and National EconolodgeInns must refund me. Very frustrating. For the amount we spent including the overcharge, we could have stayed at a much nicer hotel. So, it was not as affordable as advertised for the published and booked rate. We stayed there for a full week in early July 2024 and a full week in late July 2024. The hotel was clean with convenient parking and a working elevator. The staff was friendly. On the way out, we requested fresh towels and on our return there was a plastic bag with fresh towels set outside the door as we had left a Do Not Disturb tag on the door. There is a good restaurant directly next store, but walking there requires a short walk on a busy road with a guardrail which we would not do again. There are several other good restaurants in close driving distance. We would gladly stay there again as visiting in that area frequently, but may not due to the unresolved charges. A week ahead, no rooms were available by calling the hotel directly or booking on the local hotel website. Rooms were only available via Expedia.

My credit card was overcharged twice by online EconolodgeInns via Expedia and by the local Econolodge Hotel. I have not been able to get a refund of $492.77 despite repeatedly contacting both the national booking site and the local hotel desk. The incorrect overcharge amount did not correspond with the full charge for the visit which was odd. The National site tells me the hotel must refund me, but the hotel says Expedia and National EconolodgeInns must refund me. Very frustrating. For the amount we spent including the overcharge, we could have stayed at a much nicer hotel. So, it was not as affordable as advertised for the published and booked rate. We stayed there for a full week in early July 2024 and a full week in late July 2024. The hotel was clean with convenient parking and a working elevator. The staff was friendly. On the way out, we requested fresh towels and on our return there was a plastic bag with fresh towels set outside the door as we had left a Do Not Disturb tag on the door. There is a good restaurant directly next store, but walking there requires a short walk on a busy road with a guardrail which we would not do again. There are several other good restaurants in close driving distance. We would gladly stay there again as visiting in that area frequently, but may not due to the unresolved charges. A week ahead, no rooms were available by calling the hotel directly or booking on the local hotel website. Rooms were only available via Expedia.

Great place,great town !!

Great place,great town !!

Everything about the place was worn and tired, and there was a strong scent of mold in the corridor carpet for the 2nd floor (where I stayed). In spite of signage stating that it was "always locked" but could be opened with a room key, the lock on the 2nd floor corridor door to the outside did NOT latch properly, and anyone would be able to enter the building. Not very safe. I suppose for the money it was about right, but it would not take much to make it safer and healthier.

Everything about the place was worn and tired, and there was a strong scent of mold in the corridor carpet for the 2nd floor (where I stayed). In spite of signage stating that it was "always locked" but could be opened with a room key, the lock on the 2nd floor corridor door to the outside did NOT latch properly, and anyone would be able to enter the building. Not very safe. I suppose for the money it was about right, but it would not take much to make it safer and healthier.

We arrived and it was shocking how bad it was. They moved us to a room with a less broken air conditioner. We left the next morning having paid for two nights just to get out of there. Rundown and noisy in the hallways, bleak furnishings. The next night we stayed in the Hilton Gardens Groton and were very pleased. The proprietor was nice. It is a physical condition thing.

We arrived and it was shocking how bad it was. They moved us to a room with a less broken air conditioner. We left the next morning having paid for two nights just to get out of there. Rundown and noisy in the hallways, bleak furnishings. The next night we stayed in the Hilton Gardens Groton and were very pleased. The proprietor was nice. It is a physical condition thing.

Shower was dirty and Bobby pins and paper on the floor. The shampoo was empty. I have been going there for 10 years and never had a problem. I hope it was a fluke. I love this place. I hope the cleaners are doing better. I look forward to going back there.

Shower was dirty and Bobby pins and paper on the floor. The shampoo was empty. I have been going there for 10 years and never had a problem. I hope it was a fluke. I love this place. I hope the cleaners are doing better. I look forward to going back there.

Can't imagine that it was not the "season" for the pool, but it was not available in any case. I guess the former Grab-n-Go breakfast is also no longer available. These did not bother us, but if you're expecting these don't get your hopes up.

Can't imagine that it was not the "season" for the pool, but it was not available in any case. I guess the former Grab-n-Go breakfast is also no longer available. These did not bother us, but if you're expecting these don't get your hopes up.

Better than expected. Staff was very helpful and accommodating.

Better than expected. Staff was very helpful and accommodating.

Was not bothered

Was not bothered

Staff was no where, never saw them to Check out, took about 20 minutes to check in, a very small child was running around behind the desk so the lady did not even tell us when check out was due to her being preoccupied. Very loud or very thin walls, people running and yelling up and down the halls at all hours into the morning. Shampoos were not new, but refilled, soaps had been previously opened and used.

Staff was no where, never saw them to Check out, took about 20 minutes to check in, a very small child was running around behind the desk so the lady did not even tell us when check out was due to her being preoccupied. Very loud or very thin walls, people running and yelling up and down the halls at all hours into the morning. Shampoos were not new, but refilled, soaps had been previously opened and used.

The room was nice and comfortable but the coffee maker in the lobby was broken so no morning coffee available.

The room was nice and comfortable but the coffee maker in the lobby was broken so no morning coffee available.

Place is dingy - dirty - needs serious modifications

Place is dingy - dirty - needs serious modifications

for the price i paid still wasn’t worth the money. my bed was broken, it was loud when i just moved. my desk chair was broken it was a challenge to eat my dinner. i paid on lline in full and noticed the same charge again….. they said it was not a charge and it will be refunded in 2 days. we shall see.

for the price i paid still wasn’t worth the money. my bed was broken, it was loud when i just moved. my desk chair was broken it was a challenge to eat my dinner. i paid on lline in full and noticed the same charge again….. they said it was not a charge and it will be refunded in 2 days. we shall see.

Bad mAttress and dingy towels and clean pleasant room and facilities and friendly staff.

Bad mAttress and dingy towels and clean pleasant room and facilities and friendly staff.

Everything about the hotel was good.