Check in was terrible and staff wasn’t very solution based. Stayed here a few times great hotel overall

Check in was terrible and staff wasn’t very solution based. Stayed here a few times great hotel overall

Staff were very supportive and efficient

Staff were very supportive and efficient

One of the best choice in Belgrade

One of the best choice in Belgrade

This is the hotel I always come back to. If everything wasn't right, I certainly wouldn't do it. Everything is clean and tidy, all the facilities that a good hotel should have are there, the food is excellent, and I would especially like to point out the very friendly and efficient staff.

This is the hotel I always come back to. If everything wasn't right, I certainly wouldn't do it. Everything is clean and tidy, all the facilities that a good hotel should have are there, the food is excellent, and I would especially like to point out the very friendly and efficient staff.

Friendly personnel and convenient accomodation.

Friendly personnel and convenient accomodation.

Very modern hotel close walking distance to Belgrade downtown. We walked very day and enjoyed pool and gym. Staff was phenomenal, went overboard to please guests. I strongly recommend, and will always stay here when visiting Belgrade.

Very modern hotel close walking distance to Belgrade downtown. We walked very day and enjoyed pool and gym. Staff was phenomenal, went overboard to please guests. I strongly recommend, and will always stay here when visiting Belgrade.

The concierge staff was so nice and helpful, they upgraded my room after asking with no extra cost. The restaurant staff was always so angry to answer, even if I asked for bill, they always doing bad attitude like ( ooook wait, I’m coming!!!!) Breakfast was good and everything was available. The cleanliness was always good.

The concierge staff was so nice and helpful, they upgraded my room after asking with no extra cost. The restaurant staff was always so angry to answer, even if I asked for bill, they always doing bad attitude like ( ooook wait, I’m coming!!!!) Breakfast was good and everything was available. The cleanliness was always good.

Simply not Proffesional staff

Simply not Proffesional staff

Well run hotel Good value

It’s a nice hotel with a lot of potential but also a lot of room for improvement. I have stayed there many times, but mostly out of convenience (it’s outside of the city center, but very convenient for getting to and from the airport). It also hav a very nice indoor pool and decent hotel gym, but the pool is always packed. Firstly, service is a constant issue. From reception to the restaurant staff, there is a lack of friendliness or willingness to help accommodate. For instance, when I’ve had issues with my room and asked do be moved to another room, I was told that the hotel was fully booked, despite that I cold search on on my mobile and find plenty of rooms still available for the days I was staying on their web site. The breakfast is nice but inconsistent. Some days they offer made to order eggs, other days they don’t. They could also offer more vegetarian and fruit options for those guests that are not big meat eaters first thing in the morning Lastly, the 19€ per day parking charge is outrageous, especially for Serbian standards and given that it’s self parking and only a small portion of the perking is covered. Not to mention that the covered spaces are usually reserved for “VIPs.” The worst part is that if you come by car, you are completely held hostage and have to pay the exorbitant parking fee as there is no other parking option available in the area. I really hate when hotels employ such sneaky practices just to siphon more money out of their guests

It’s a nice hotel with a lot of potential but also a lot of room for improvement. I have stayed there many times, but mostly out of convenience (it’s outside of the city center, but very convenient for getting to and from the airport). It also hav a very nice indoor pool and decent hotel gym, but the pool is always packed. Firstly, service is a constant issue. From reception to the restaurant staff, there is a lack of friendliness or willingness to help accommodate. For instance, when I’ve had issues with my room and asked do be moved to another room, I was told that the hotel was fully booked, despite that I cold search on on my mobile and find plenty of rooms still available for the days I was staying on their web site. The breakfast is nice but inconsistent. Some days they offer made to order eggs, other days they don’t. They could also offer more vegetarian and fruit options for those guests that are not big meat eaters first thing in the morning Lastly, the 19€ per day parking charge is outrageous, especially for Serbian standards and given that it’s self parking and only a small portion of the perking is covered. Not to mention that the covered spaces are usually reserved for “VIPs.” The worst part is that if you come by car, you are completely held hostage and have to pay the exorbitant parking fee as there is no other parking option available in the area. I really hate when hotels employ such sneaky practices just to siphon more money out of their guests

Everything was great

Gréât hôtel, all the amenities, very comfortable, great spa

Gréât hôtel, all the amenities, very comfortable, great spa

Excellent services best breakfast room are comfortable dinner was amazing this is my favourite place to stay in Belgrade

Excellent services best breakfast room are comfortable dinner was amazing this is my favourite place to stay in Belgrade

This was my fourth time staying at the Crowne Plaza Belgrade and I was a bit disappointed with the service level on this trip. Upon checking in, I asked if it was possible to upgrade my room (for an additional payment, not complimentary) to a higher category, but I was told by the receptionist that there were no other higher category rooms available, despite that when I checked on hotels.com app, there were plenty of rooms available. When I confronted her on this she asked the manager to step in who initially claimed that the app was wrong, and no other rooms were available, but in the end gave some poor excuse about having "Indian guests under quarantine" in the hotel and that the rooms were on the same floor as the quarantined guests therefore he didn't want to put any other guests in those rooms. This excuse seemed odd and I don't understand why the hotel was not interested in upselling me to a higher category room. Next when the key the receptionist gave me didn't work in the elevator, she insisted that I wasn't inserting it correctly and, rather than just making a new key, walked to the elevator to show me how to use it... when she tried to use it, surprise, surprise, it didn't work for her either and she had to make a new key, what she should have done in the first place instead of insisting that I was not inserting the key into the elevator properly.... it was just a lot of unnecessary wasted time and really poor customer service.

This was my fourth time staying at the Crowne Plaza Belgrade and I was a bit disappointed with the service level on this trip. Upon checking in, I asked if it was possible to upgrade my room (for an additional payment, not complimentary) to a higher category, but I was told by the receptionist that there were no other higher category rooms available, despite that when I checked on hotels.com app, there were plenty of rooms available. When I confronted her on this she asked the manager to step in who initially claimed that the app was wrong, and no other rooms were available, but in the end gave some poor excuse about having "Indian guests under quarantine" in the hotel and that the rooms were on the same floor as the quarantined guests therefore he didn't want to put any other guests in those rooms. This excuse seemed odd and I don't understand why the hotel was not interested in upselling me to a higher category room. Next when the key the receptionist gave me didn't work in the elevator, she insisted that I wasn't inserting it correctly and, rather than just making a new key, walked to the elevator to show me how to use it... when she tried to use it, surprise, surprise, it didn't work for her either and she had to make a new key, what she should have done in the first place instead of insisting that I was not inserting the key into the elevator properly.... it was just a lot of unnecessary wasted time and really poor customer service.

Great hotel!

Great hotel!

One of the best hotels in Belgrade. 10 minutes away from airport.

One of the best hotels in Belgrade. 10 minutes away from airport.

Very helpful personel. Everybody had good english level. Food is not good though for the amount of the money. You can get microwave heated food. I don't call that a restaurant. Breakfast is not good either. House keeping did not change the sheets for 3 days. Reception personels are very welcoming and giving an excellent service.

Very helpful personel. Everybody had good english level. Food is not good though for the amount of the money. You can get microwave heated food. I don't call that a restaurant. Breakfast is not good either. House keeping did not change the sheets for 3 days. Reception personels are very welcoming and giving an excellent service.