The freezer was not working and all my ice-cream melted. I told this to the staff but there's no response.

Toilet in the laundry where dirty

Toilet in the laundry where dirty

We tried to contact the hotel on the number provided just after 6.00 pm several times as we had not received the PIN code to collect the after hours key from the Key safe. Numerous calls made and not returned. It took several more calls once we arrived to sort the access out. Further the Country code was needed on my mobile to received the code. This was not made clear at all and my mobile is in my Hotel.com contacts. The lights outside are very bright resulting in the blinds not blocking out enough light.. result poor sleep.

We tried to contact the hotel on the number provided just after 6.00 pm several times as we had not received the PIN code to collect the after hours key from the Key safe. Numerous calls made and not returned. It took several more calls once we arrived to sort the access out. Further the Country code was needed on my mobile to received the code. This was not made clear at all and my mobile is in my Hotel.com contacts. The lights outside are very bright resulting in the blinds not blocking out enough light.. result poor sleep.

Floor Drain in shower not flowing correctly, had Floor mat Outside Shower and water from shower just Flowed straight Floor matt. Looks like attempt made to do nice Tiling but Fall not correct. Water also leaking from above Shower head. Water also hitting Window and Splashing over Toilet. Room looks clean apart from small mouldy section in Shower on Glass Bracket. Still yet to sleep in bed but Noticed these items first.

Floor Drain in shower not flowing correctly, had Floor mat Outside Shower and water from shower just Flowed straight Floor matt. Looks like attempt made to do nice Tiling but Fall not correct. Water also leaking from above Shower head. Water also hitting Window and Splashing over Toilet. Room looks clean apart from small mouldy section in Shower on Glass Bracket. Still yet to sleep in bed but Noticed these items first.

Clean close to amenities

Clean close to amenities

Small bed. Outside lights on alll night shining in room

Small bed. Outside lights on alll night shining in room

The motel is clean and the staff are friendly. They were busy when we stayed and we had to wait two hours for our room. They should have messaged us to let us know that they were running late. Some cleaners did not turn up which caused the delay. Our room was cleaned in a rush. They forgot to leave bath towels and a sheet for the sleeper couch. There was only one towel between the four of us. No soap in the bathroom but there was shampoo and conditioner. It is a good motel, they just need to improve their communication. The staff were friendly and apologetic. It’s a nice quiet area and the room was comfortable.

The motel is clean and the staff are friendly. They were busy when we stayed and we had to wait two hours for our room. They should have messaged us to let us know that they were running late. Some cleaners did not turn up which caused the delay. Our room was cleaned in a rush. They forgot to leave bath towels and a sheet for the sleeper couch. There was only one towel between the four of us. No soap in the bathroom but there was shampoo and conditioner. It is a good motel, they just need to improve their communication. The staff were friendly and apologetic. It’s a nice quiet area and the room was comfortable.

One of the best motels I’ve stayed at, nice modern facilities, loved having the little garage for my car under the room, separate bedroom with own AC, ease of check-in was impressive. Only negative thing I could say is the kitchen utensils weren’t all properly clean when I arrived, but some were and were fine to use so still 9/10 overall.

I am unable to rate this property as I had not received the code to get a key. I was virtually stranded with my two young grandchildren and then had to find somewhere else to stay.

I am unable to rate this property as I had not received the code to get a key. I was virtually stranded with my two young grandchildren and then had to find somewhere else to stay.

One of the best motels I’ve stayed at, nice modern facilities, loved having the little garage for my car under the room, separate bedroom with own AC, ease of check-in was impressive. Only negative thing I could say is the kitchen utensils weren’t all properly clean when I arrived, but some were and were fine to use so still 9/10 overall.

Easy book in and key collection. Room warm when we arrived. Pet friendly although not sure if there's grass for pets apart from the nature strip. Stayed one night so found the property very convenient.

Easy book in and key collection. Room warm when we arrived. Pet friendly although not sure if there's grass for pets apart from the nature strip. Stayed one night so found the property very convenient.

Really easy check in, provided with everything that i needed, except no hair dryer

Really easy check in, provided with everything that i needed, except no hair dryer

Clean, neat and convenient motel, great quality for a budget option. The automated check in was a little impersonal but went smoothly and was efficient. I would definitely stay again!

Clean, neat and convenient motel, great quality for a budget option. The automated check in was a little impersonal but went smoothly and was efficient. I would definitely stay again!

I liked the no contact check in and check out system; so it didn’t matter what time you arrived.

I liked the no contact check in and check out system; so it didn’t matter what time you arrived.

The River Motel is a very clean and pleasant place to stop, with a good room layout, easy check-in and convenient dining options nearby.

No overview of bathroom in the 2 bedroom unit when booking. The bathroom was old, floor tiles were dirty and it had a small. Other rooms options within this motel where the bathrooms are photographed are renovated and clean. I did not expect an old and dirty bathroom for the price of this room.

No overview of bathroom in the 2 bedroom unit when booking. The bathroom was old, floor tiles were dirty and it had a small. Other rooms options within this motel where the bathrooms are photographed are renovated and clean. I did not expect an old and dirty bathroom for the price of this room.

Very clean and quiet

Very clean and quiet

Easily parking, pick up key at check-in and drop key at check out. Smooth experience

Easily parking, pick up key at check-in and drop key at check out. Smooth experience