In town for a wedding. Great experience overall

In town for a wedding. Great experience overall

I reserved the room on Hotels.com app and paid with my credit card on file. At check in the front desk took my card for incidentals and instead charged me for the room rate. After realizing their mistake, I went to the front desk where they acknowledged the accident and said they would correct it. At check out they still hadn’t corrected the issue, but apologized and assured me it would be resolved. It is now a day later and it is still on my card. I am disputing it with the credit card company. At two a.m. I went in search of a soda machine. The front desk attendants told me there weren’t any, but they could sell me a can from “the back”. I agreed, but then they informed me I could only pay cash. No card and no room charge? Since I didn’t have cash they directed me to a 7-11 two blocks away and told me to “put up my hood because it’s cold out”. Simply put, this hotel lacks any and all customer service. It is a beautiful, clean and comfortable hotel. Sadly it is in dire need of employee training.

I reserved the room on Hotels.com app and paid with my credit card on file. At check in the front desk took my card for incidentals and instead charged me for the room rate. After realizing their mistake, I went to the front desk where they acknowledged the accident and said they would correct it. At check out they still hadn’t corrected the issue, but apologized and assured me it would be resolved. It is now a day later and it is still on my card. I am disputing it with the credit card company. At two a.m. I went in search of a soda machine. The front desk attendants told me there weren’t any, but they could sell me a can from “the back”. I agreed, but then they informed me I could only pay cash. No card and no room charge? Since I didn’t have cash they directed me to a 7-11 two blocks away and told me to “put up my hood because it’s cold out”. Simply put, this hotel lacks any and all customer service. It is a beautiful, clean and comfortable hotel. Sadly it is in dire need of employee training.

Great location, steps away from the Sandler Center. Check-in was relatively quick but the elevators were malfunctioning and we couldn’t get to our room until escorted there by a front desk employee. The room was spacious, clean and quiet, but when I wanted to tip the housekeeping staff, I couldn’t get the ATM to give me money and the front desk suggested I go “buy something” at the Walgreens and get some cash there. Didn’t have a chance to eat at the hotel restaurant but the woman serving at the Starbucks kiosk was delightful

Great location, steps away from the Sandler Center. Check-in was relatively quick but the elevators were malfunctioning and we couldn’t get to our room until escorted there by a front desk employee. The room was spacious, clean and quiet, but when I wanted to tip the housekeeping staff, I couldn’t get the ATM to give me money and the front desk suggested I go “buy something” at the Walgreens and get some cash there. Didn’t have a chance to eat at the hotel restaurant but the woman serving at the Starbucks kiosk was delightful

The Westin did not disappoint. The staff were friendly and helpful. The check in was quick and the room was clean and comfortable. We will be staying there again the next time we’re in VA Beach.

The Westin did not disappoint. The staff were friendly and helpful. The check in was quick and the room was clean and comfortable. We will be staying there again the next time we’re in VA Beach.