Eden Roc is a nice resort - we visited now for several years. Food is ok and there are many options to dine a la carte. Especially the Peruvian and Seafood (lunch) restaurants are good. Overall, food is less tasty compared to food outside the resort on the island. Room is fine, but not 5* standard and a bit worn down. Beach and swimming pools are good, but you need to be early to get a nice spot. Unfortunately beach is dirty and there is hardly any staff around to keep it clean. Staff is fantastic and works extremely hard. The restaurants are a bit understaffed and impacted service and quality. The guests are mainly British, enjoying the facilities and drinks! Nice friendly crowd, but I would not recommend if you are looking for quiet and calm atmosphere. Prices went up this year (again) and I question whether it is worth the price. Yes it is nice and fun for a few days, but without a proper upgrade/ make-over of the rooms and better staffed facilities it is a bit too expensive.

TA spacial.place near the sea.

TA spacial.place near the sea.

Great resort with amazing food - above expectations for the price we paid, especially at the a la carte restaurants. Good pool facilities. Few slides for the kids - could benefit from more in the kids pool area, maybe a couple of smaller ones for our little ones. Fantastic service overall, minor point was on one or two occasions housekeeping was not up to point but nothing major. Overall extremely good value for money!

Great resort with amazing food - above expectations for the price we paid, especially at the a la carte restaurants. Good pool facilities. Few slides for the kids - could benefit from more in the kids pool area, maybe a couple of smaller ones for our little ones. Fantastic service overall, minor point was on one or two occasions housekeeping was not up to point but nothing major. Overall extremely good value for money!

First of all, the staff were excellent. So friendly and very helpful and any request was addressed promptly. The dinning options were great and there were a variety of restaurants to choose from. The hotel has access to a private beach with beach beds which was great. The only reason I didn’t give it 5 stars is because of the conditions of the room and some areas on the property which all could use a bit of an update. My first room was refurbished except for the bathroom which looked very old and had mold. Def not 5star! I switched rooms the following day and had a complete renovated room which was lovely. There were some issues which having hot water in the shower which was solved promptly. Overall a great holiday.

First of all, the staff were excellent. So friendly and very helpful and any request was addressed promptly. The dinning options were great and there were a variety of restaurants to choose from. The hotel has access to a private beach with beach beds which was great. The only reason I didn’t give it 5 stars is because of the conditions of the room and some areas on the property which all could use a bit of an update. My first room was refurbished except for the bathroom which looked very old and had mold. Def not 5star! I switched rooms the following day and had a complete renovated room which was lovely. There were some issues which having hot water in the shower which was solved promptly. Overall a great holiday.

What an amazing hotel beautiful surroundings staff and place couldn’t recommend it more highly

What an amazing hotel beautiful surroundings staff and place couldn’t recommend it more highly

Disappointed by the dated rooms and lack of cleanliness of the rooms; particularly for a 5 star hotel

Disappointed by the dated rooms and lack of cleanliness of the rooms; particularly for a 5 star hotel

Great hotel, plenty of food choice in the restaurants. Choice of all inclusive drinks was fantastic.

Great hotel, plenty of food choice in the restaurants. Choice of all inclusive drinks was fantastic.

A family wedding, arrived about midnight and we were given a Glas of champagne, reception were very helpful . Told us what to do and where to go. The room was amazing a bottle of wine and fruit were waiting for us The food was top knotch loads to choose from. The staff were helpfull and friendly The entertainment was good the beech was always clean Definitely returning next year

A family wedding, arrived about midnight and we were given a Glas of champagne, reception were very helpful . Told us what to do and where to go. The room was amazing a bottle of wine and fruit were waiting for us The food was top knotch loads to choose from. The staff were helpfull and friendly The entertainment was good the beech was always clean Definitely returning next year

Incredible food and drinks, the best we’ve ever had at an all inclusive. Staff go above and beyond. Some areas need a little TLC however nothing major just cosmetic. We love it here and will return

Incredible food and drinks, the best we’ve ever had at an all inclusive. Staff go above and beyond. Some areas need a little TLC however nothing major just cosmetic. We love it here and will return

The Hotel overall has great facilities and restaurants. We had a Garden Bungalow which was spacious (family of 4) and well furnished. Pool areas need renovetion same as Pool view bungalows.

I liked food , drinks but in the dining room plates was dirty 😕 and some glasses

The Hotel overall has great facilities and restaurants. We had a Garden Bungalow which was spacious (family of 4) and well furnished. Pool areas need renovetion same as Pool view bungalows.

I liked food , drinks but in the dining room plates was dirty 😕 and some glasses

Excellent hotel and facilities, food options very good and excellent staff. Highly recommended

Excellent hotel and facilities, food options very good and excellent staff. Highly recommended

Overall good. The facilities are good. Restaurants are good with nice staff. The things that can improve are the staffing (hotel seems understaffed), cleaning (cleaners did not exchange towels but folded up used ones) and beach attendence (the number of beds are linted and often we found that people who were not hotel guests occupied beds at expense of hotel guests. We informed the hotel who said they would look into it but never did. Its bad when paying guests do not get access to the facilities and hotel does not care to pay attention on ”non guests”.)

Overall good. The facilities are good. Restaurants are good with nice staff. The things that can improve are the staffing (hotel seems understaffed), cleaning (cleaners did not exchange towels but folded up used ones) and beach attendence (the number of beds are linted and often we found that people who were not hotel guests occupied beds at expense of hotel guests. We informed the hotel who said they would look into it but never did. Its bad when paying guests do not get access to the facilities and hotel does not care to pay attention on ”non guests”.)

Service terrible, had to ask to be served in restaurants, struggled to get bookings to eat in restaurants requiring reservations, staff went to tables that tipped for better service. Bar staff were rude if you went to bar within an hour of them closing. Seen them on multiple times filling up wine bottles from tap behind bar. Did not provide bed at first for child booked into room. Bathroom was marked bad with water damage, bathroom shower tray did not hold the water in we had to use towel to stop it flooding bathroom and squeeze the water out each use. Cleaners didn’t clean behind doors and dust built up. Left laundry on bed to be washed, it was returned still dirty and had to show dirty bibs and tops to reception staff who had been informed it was done. Childrens pool lifeguard appeared drunk at times, fell asleep and didn’t notice the pool was closed we had to wake him up. Appeared with a black eye admitted fighting out of work, then openly told us he was getting sacked. Children’s pool toilets were not checked if clean throughout the day. Lots of debris in pool and didn’t see it cleaned once during 2 week stay. The one amazing thing about Eden Roc is the food, 5 stars to the chefs that you don’t get to see or thank. Management are shocking.

Service terrible, had to ask to be served in restaurants, struggled to get bookings to eat in restaurants requiring reservations, staff went to tables that tipped for better service. Bar staff were rude if you went to bar within an hour of them closing. Seen them on multiple times filling up wine bottles from tap behind bar. Did not provide bed at first for child booked into room. Bathroom was marked bad with water damage, bathroom shower tray did not hold the water in we had to use towel to stop it flooding bathroom and squeeze the water out each use. Cleaners didn’t clean behind doors and dust built up. Left laundry on bed to be washed, it was returned still dirty and had to show dirty bibs and tops to reception staff who had been informed it was done. Childrens pool lifeguard appeared drunk at times, fell asleep and didn’t notice the pool was closed we had to wake him up. Appeared with a black eye admitted fighting out of work, then openly told us he was getting sacked. Children’s pool toilets were not checked if clean throughout the day. Lots of debris in pool and didn’t see it cleaned once during 2 week stay. The one amazing thing about Eden Roc is the food, 5 stars to the chefs that you don’t get to see or thank. Management are shocking.

Amazing place ! We are family of 12 people - from 79 years old till 7 years old. We all enjoy it very much ! I must mention Mary at the reception and Stavros, Captain Jeorge, Martha, Raluka, Rafaela and others at the high quality restaurants.

Amazing place ! We are family of 12 people - from 79 years old till 7 years old. We all enjoy it very much ! I must mention Mary at the reception and Stavros, Captain Jeorge, Martha, Raluka, Rafaela and others at the high quality restaurants.

Reception, restaurant and animation staff all wonderful. Food was also very good, especially the al a carte restaurants. Building obviously old but lovely reception area. Rooms - had to ask twice to have it cleaned and twice for clean towels and toilet paper. On the days it was clean there still remained a streak of the last guests toothpaste on the inside of sink which we could see in the mirror. Didn’t bother complaining about it as didn’t want to appear as Mainer’s as we enjoyed everything else. Had 2 massages during my visit which were lovely.

Reception, restaurant and animation staff all wonderful. Food was also very good, especially the al a carte restaurants. Building obviously old but lovely reception area. Rooms - had to ask twice to have it cleaned and twice for clean towels and toilet paper. On the days it was clean there still remained a streak of the last guests toothpaste on the inside of sink which we could see in the mirror. Didn’t bother complaining about it as didn’t want to appear as Mainer’s as we enjoyed everything else. Had 2 massages during my visit which were lovely.

An amazing stay. Will be booking next year.