The place is nothing as stated. Very deceiving. When we arrive, nobody greets you or tells you where to go To check in. Staff was not very friendly. When I went to the room, there were bugs on the bed. I reported it and they stated it’s just ants when clearly it was not ants. I took many pictures. Four different types of bugs. They move to different room. I lifted a pillow, and there was more bugs! Tiles Are off of the roof. The place is very unkept. Bathrooms are dirty. The pool is moldy almost seems like a motel 8! Staff doesn’t care! I refuse to stay there requested my money back and they said no refund! Called Orbitz and they said they couldn’t do anything because facility refused to refund. I will not stay in a bedbug infested hotel. They kept my money and I left to another resort called secrets, which was a real five star resort. Orbitz should not sell this type of deceiving hotel.

The place is nothing as stated. Very deceiving. When we arrive, nobody greets you or tells you where to go To check in. Staff was not very friendly. When I went to the room, there were bugs on the bed. I reported it and they stated it’s just ants when clearly it was not ants. I took many pictures. Four different types of bugs. They move to different room. I lifted a pillow, and there was more bugs! Tiles Are off of the roof. The place is very unkept. Bathrooms are dirty. The pool is moldy almost seems like a motel 8! Staff doesn’t care! I refuse to stay there requested my money back and they said no refund! Called Orbitz and they said they couldn’t do anything because facility refused to refund. I will not stay in a bedbug infested hotel. They kept my money and I left to another resort called secrets, which was a real five star resort. Orbitz should not sell this type of deceiving hotel.

This place was surprisingly wonderful! I didn’t expect the genuine “service with a smile “ we received. Dilan, Tatiana, Dennis, Josue, and Francisco were amazing! I definitely recommend this resort. The beach is beautiful!

This place was surprisingly wonderful! I didn’t expect the genuine “service with a smile “ we received. Dilan, Tatiana, Dennis, Josue, and Francisco were amazing! I definitely recommend this resort. The beach is beautiful!

Everyone was so nice

Everyone was so nice

I really enjoyed the staff at CC Beafront Papagayo. Everyone was very helpful—but I wanted to give special shoutouts to Janil and Josue (the bartenders) who were both so accommodating and personable and made great cocktails. They helped make my group’s stay at Papagayo very fun! We also used Geovany, the tour guy, to book ziplining the same day and he was able to help us book exactly what we were looking for, and for a cheaper price then what we could find online. The room that I was staying at was not the most luxurious and was somewhat small, but it had all the necessary amenities (air conditioning, fridge, etc). I wish there was more storage space in the bathroom so my husband and I could put our toiletries. That’s the only constructive feedback I could think of!

Too expensive for what you get in return. The buffet is very limited especially for kids! However, the staff don’t tell you that you can order something from the waiters like a hamburger, pizza, nachos, etc. after 10pm there is no one there to help you at reception; good thing we didn’t encounter any problems or else we would have had a hard time finding a security guard that we never saw on the property. The reception only operates by WhatsApp, there is no phone in your room if you need anything. They don’t tell you how to unlock your room door, they explain you have a code to unlock the door but they don’t walk you through the process.

I really enjoyed the staff at CC Beafront Papagayo. Everyone was very helpful—but I wanted to give special shoutouts to Janil and Josue (the bartenders) who were both so accommodating and personable and made great cocktails. They helped make my group’s stay at Papagayo very fun! We also used Geovany, the tour guy, to book ziplining the same day and he was able to help us book exactly what we were looking for, and for a cheaper price then what we could find online. The room that I was staying at was not the most luxurious and was somewhat small, but it had all the necessary amenities (air conditioning, fridge, etc). I wish there was more storage space in the bathroom so my husband and I could put our toiletries. That’s the only constructive feedback I could think of!

Too expensive for what you get in return. The buffet is very limited especially for kids! However, the staff don’t tell you that you can order something from the waiters like a hamburger, pizza, nachos, etc. after 10pm there is no one there to help you at reception; good thing we didn’t encounter any problems or else we would have had a hard time finding a security guard that we never saw on the property. The reception only operates by WhatsApp, there is no phone in your room if you need anything. They don’t tell you how to unlock your room door, they explain you have a code to unlock the door but they don’t walk you through the process.

This resort definitely needs some tlc. It seemed like there were 2 different properties but it was one. 2 pools, one was great w pool bar open (whats expected at all-inclusive) other one bar not open not as well maintained. Broken tiles, ALOT of broken tiles. A weird garbagy smell which in CC's defense was because of the 🦀 crabs that came out in hoardes due to big rain storm . The staff is impeccable and go above and beyond!!! The food was great and you could order food from bar too in off hours. Our room was great because it was on the "new" side but if i had paid for the cottages i would have been really upset. We had a good experience but because theres so much to do in CR we wld probably just get rental car and plain room However, i want to emphatically emphasize that the staff was wonderful!!! Bring cash and tip them. They deserve it! I wanted to add photos. App wldnt let me.

This resort definitely needs some tlc. It seemed like there were 2 different properties but it was one. 2 pools, one was great w pool bar open (whats expected at all-inclusive) other one bar not open not as well maintained. Broken tiles, ALOT of broken tiles. A weird garbagy smell which in CC's defense was because of the 🦀 crabs that came out in hoardes due to big rain storm . The staff is impeccable and go above and beyond!!! The food was great and you could order food from bar too in off hours. Our room was great because it was on the "new" side but if i had paid for the cottages i would have been really upset. We had a good experience but because theres so much to do in CR we wld probably just get rental car and plain room However, i want to emphatically emphasize that the staff was wonderful!!! Bring cash and tip them. They deserve it! I wanted to add photos. App wldnt let me.

I like this property because it was close to the beach I didn’t like the service at the front desk and the towel service No special vip service was given Room wasn’t even completed when we arrived Had to wait for the people to get the room set up correctly Front desk lacks knowledge of there surroundings AC was flooding the room but got repaired The last day we were leaving there was no water supply in the room and no one available to help This was bad

I like this property because it was close to the beach I didn’t like the service at the front desk and the towel service No special vip service was given Room wasn’t even completed when we arrived Had to wait for the people to get the room set up correctly Front desk lacks knowledge of there surroundings AC was flooding the room but got repaired The last day we were leaving there was no water supply in the room and no one available to help This was bad

Staff was super friendly. They went out of their way to make our family feel at home. The facilities were very confortable, pools great. And the food was delicious.

Staff was super friendly. They went out of their way to make our family feel at home. The facilities were very confortable, pools great. And the food was delicious.

Thank you to the entire team of CC beach front Papagayo. From the time we arrived to the time we left they made my mom and I feel pampered; food is great! And the entire establishment is clean. The entire team is super nice and care about small details. They are professional and caring specially this supervisor named Victoria she was so sweet and took care of us well. I really hope to be back soon my stay was awesome!

Thank you to the entire team of CC beach front Papagayo. From the time we arrived to the time we left they made my mom and I feel pampered; food is great! And the entire establishment is clean. The entire team is super nice and care about small details. They are professional and caring specially this supervisor named Victoria she was so sweet and took care of us well. I really hope to be back soon my stay was awesome!

No benefits were received place was dirty and all bathroom tiles were broken and leaking

No benefits were received place was dirty and all bathroom tiles were broken and leaking

The property is clean and well maintained. The staff is awesome. Jency, Josue and Dennis were especially attentive, courteous and professional. The food is delicious and fresh. Highly recommend this property for adults and families with small kids.

The property is clean and well maintained. The staff is awesome. Jency, Josue and Dennis were especially attentive, courteous and professional. The food is delicious and fresh. Highly recommend this property for adults and families with small kids.

The condition of the property was nothing like what I saw in person. The first room I was put in had either spiders or bed bugs and smelled like mold

The condition of the property was nothing like what I saw in person. The first room I was put in had either spiders or bed bugs and smelled like mold

Had an amazing stay! Staff was so great and loved all the amenities. The drinks are pretty weak but that’s kinda what you get with all inclusive. The food was amazing though!

Had an amazing stay! Staff was so great and loved all the amenities. The drinks are pretty weak but that’s kinda what you get with all inclusive. The food was amazing though!

Quiet, tranquil retreat, wonderful service, food and amenities. We were well treated by the staff. The rooms were clean and spacious, the property was well maintained. Great for traveling with families and pets.

Quiet, tranquil retreat, wonderful service, food and amenities. We were well treated by the staff. The rooms were clean and spacious, the property was well maintained. Great for traveling with families and pets.

The staff and the location are the positives of this resort. We like how small the property is but the lack of food choices and variety was disappointing. Several days with no buffet due to the resort having low occupancy. There are numerous repairs that should be made in the pool areas and on the buildings. The beach is nice and feels safe. Bring bug spray and spf and go on the excursions. Costa Rica is lovely!

The staff and the location are the positives of this resort. We like how small the property is but the lack of food choices and variety was disappointing. Several days with no buffet due to the resort having low occupancy. There are numerous repairs that should be made in the pool areas and on the buildings. The beach is nice and feels safe. Bring bug spray and spf and go on the excursions. Costa Rica is lovely!

Great propety.

Nasty! Leaky roofs that drip on your bed when it rains. And everyone I talked said the same thing. Dirty pools that need to be cleaned and skimmed. They never skim all the dead bugs and it is covering the surface.Slow bar tender service and not sanitary. Cups left for hours, dirty straws laying around- nobody cleans. Blasting music with the f-word from the pool bars with little kids everywhere. Poor housekeeping - I could go on and on. Literally wet toilet paper on the shower walls- dirt on counters, dead bugs all over the floor. The property itself is pretty, but all the infrastructure is falling apart. Do not stay here- it is gross!