Very dark room, floor didn't feel clean, shower room so tiny

Very dark room, floor didn't feel clean, shower room so tiny

The hotel wasn’t anything special, and the door got stuck and we got locked out and had to have the receptionist open the door for us when our key card stopped working. It was cheaper than even some hostels though, and the bed was comfy, so it was so-so.

The hotel wasn’t anything special, and the door got stuck and we got locked out and had to have the receptionist open the door for us when our key card stopped working. It was cheaper than even some hostels though, and the bed was comfy, so it was so-so.

Expensive for what it offers.

Expensive for what it offers.

I was not expecting a luxury hotel, but this was a new low for us. They are trying to emulate the American hostels, we stayed in those in California, but there isn't a comparison. As you enter the tiny room (no room to fully unpack your bags), the smell of disinfectant is very strong, almost unbearable. There is a bunk bed, which I cannot comment too much about, not comfortable, nor uncomfortable. The bathroom is tiny, you shower almost in the toilet (I avoided using the shower for this reason). There is a small TV and a desk which is not really big enough for anything. It would not be too bad if it wasn't for the poignant smell of industrial disinfectant, which to me smelled like urine, and it ruined the experience. There is a receptionist in the morning and then from 5pm. If you arrive earlier, there is an automatic check-in machine which wasn't working when we got there. Someone finally came and fixed it, but it wasn't capable of recognising my booking number from Hotels.com. Even though we were supposed to be able to check in from 4pm, we had to go away and come back after 5 when a human receptionist was there. We loved the city of Biarritz and we intend to return for a longer stay, but unfortunately this hotel is not going to be on our list of hotels.

I was not expecting a luxury hotel, but this was a new low for us. They are trying to emulate the American hostels, we stayed in those in California, but there isn't a comparison. As you enter the tiny room (no room to fully unpack your bags), the smell of disinfectant is very strong, almost unbearable. There is a bunk bed, which I cannot comment too much about, not comfortable, nor uncomfortable. The bathroom is tiny, you shower almost in the toilet (I avoided using the shower for this reason). There is a small TV and a desk which is not really big enough for anything. It would not be too bad if it wasn't for the poignant smell of industrial disinfectant, which to me smelled like urine, and it ruined the experience. There is a receptionist in the morning and then from 5pm. If you arrive earlier, there is an automatic check-in machine which wasn't working when we got there. Someone finally came and fixed it, but it wasn't capable of recognising my booking number from Hotels.com. Even though we were supposed to be able to check in from 4pm, we had to go away and come back after 5 when a human receptionist was there. We loved the city of Biarritz and we intend to return for a longer stay, but unfortunately this hotel is not going to be on our list of hotels.

Parking and access was good but the room stank of old cigarettes and had a feeling of not being overly clean

Parking and access was good but the room stank of old cigarettes and had a feeling of not being overly clean

Convenient for overnight stay before traveling to Spain

Convenient for overnight stay before traveling to Spain

Room on corner,near air conditioned machines noisy,all night people up and down in metal stairs...no return

Room on corner,near air conditioned machines noisy,all night people up and down in metal stairs...no return

The bed is quite hard and the pillows are very old and lumpy. Not the most comfortable nights sleep but for the price you can't complain really, it did the job an was clean enough!

The bed is quite hard and the pillows are very old and lumpy. Not the most comfortable nights sleep but for the price you can't complain really, it did the job an was clean enough!

Ok for one night and the motorway

Ok for one night and the motorway

Room was small and bunk beds had very limited headroom. A really basic room that was not good value, even though it was quite cheap.

Room was small and bunk beds had very limited headroom. A really basic room that was not good value, even though it was quite cheap.

Cheap and horrible.You get what you pay for!

Cheap and horrible.You get what you pay for!

Staff on reception were fantastic and very helpful and efficient. Hotel is what it is - a bargain basement no frills one night stay over kind of place that you use to get your head down overnight. Fact there is a campanile hotel next door makes life better as it has a bar and restaurant. This is a much newer and better located Premiere Class than the Bayonne one so choose this one over that one if in the area.

Staff on reception were fantastic and very helpful and efficient. Hotel is what it is - a bargain basement no frills one night stay over kind of place that you use to get your head down overnight. Fact there is a campanile hotel next door makes life better as it has a bar and restaurant. This is a much newer and better located Premiere Class than the Bayonne one so choose this one over that one if in the area.

This hotel should be demolished. It does not justify the title of “Hotel”! It was filthy, crampted, with dingie lights and extremely smelly. Apparently there was a mix up with our booking even though we had booked 6 months prior to our stay, so we had 3 rooms spread all over the complex and not near to each other. The breakfast was a joke; slice of bread, brooch roll, jam and tasteless yogurt. Coffee was OK. I would recomptais hotel to anyone!!!

The room was clean and comfortable. There was only self check in, and though I called several times I never got an answer. Some one did come and show me how to do the check in. Without a car there is no convenient access to shops or restaurants.

The room was clean and comfortable. There was only self check in, and though I called several times I never got an answer. Some one did come and show me how to do the check in. Without a car there is no convenient access to shops or restaurants.

Good overall. Had to change rooms because the original one had a horrible smell.

Good overall. Had to change rooms because the original one had a horrible smell.

Stayed once before but much noisier this time. Only use as an inexpensive stopover to Spain. Wouldn't want more than 1 night. Good for the Airport.

Stayed once before but much noisier this time. Only use as an inexpensive stopover to Spain. Wouldn't want more than 1 night. Good for the Airport.

I took one look at the room and decided to look for somewhere else (even though I had already paid). The place didn't feel safe. it's a remote location and probably ok if you have your car with you. You couldn't tell from the inside if the door was locked. The bathroom was a strange tiny porta-loo inside the room. There was no main light and there was a bad smell. Ok if you're prepared to really rough it. Reasonably cheap but I've had way better accommodation for cheaper.