Employee working at the entry gate to the parking garage jumped on the back of my rental vehicle after I accidentally rolled past the gate upon initially arriving to the hotel. One of the worst experiences I've had at any hotel. Would advise tourists to consider taking their business elsewhere due to service.

Employee working at the entry gate to the parking garage jumped on the back of my rental vehicle after I accidentally rolled past the gate upon initially arriving to the hotel. One of the worst experiences I've had at any hotel. Would advise tourists to consider taking their business elsewhere due to service.

The building was made with cheap labor and materials and looked as such. The overall low level of faux finishes is not odvious in photos but in person the low quality is impossible to miss.

The building was made with cheap labor and materials and looked as such. The overall low level of faux finishes is not odvious in photos but in person the low quality is impossible to miss.

very nice and clean very safe

Definitely an amazing place to stay. I stayed in the suit with the hot tub and it was amazing. The location was great for young people who are looking to have fun. There’s a huge shopping mall literally next to the suit, there a bunch of restaurants around the area which close at 5am. The place is nice the only thing I didn’t like was that the towels and overall sheets were tainted with yellow spots. There is cleaning everyday, however the sheets didn’t feel or seemed to be clean. The staff in the reception and in the entrance (garage area) are very nice. However in my room I had 2 bottles of alcohol and it seemed like someone had poured water into it because some of the alcohol froze. Is impossible for liquor to freeze so when I saw that portion of my alcohol was frozen I thought someone must have taken some alcohol and pour water in. I hope I’m incorrect. Anyways, the place is amazing I do hope that the sheets are replaced or cleaned better. Also my hot tub was never cleaned.

very nice and clean very safe

Definitely an amazing place to stay. I stayed in the suit with the hot tub and it was amazing. The location was great for young people who are looking to have fun. There’s a huge shopping mall literally next to the suit, there a bunch of restaurants around the area which close at 5am. The place is nice the only thing I didn’t like was that the towels and overall sheets were tainted with yellow spots. There is cleaning everyday, however the sheets didn’t feel or seemed to be clean. The staff in the reception and in the entrance (garage area) are very nice. However in my room I had 2 bottles of alcohol and it seemed like someone had poured water into it because some of the alcohol froze. Is impossible for liquor to freeze so when I saw that portion of my alcohol was frozen I thought someone must have taken some alcohol and pour water in. I hope I’m incorrect. Anyways, the place is amazing I do hope that the sheets are replaced or cleaned better. Also my hot tub was never cleaned.

I want to thanks the check in/out girls . Very efficents, professionals and with fantastic attitude. I'll be back soon.

I want to thanks the check in/out girls . Very efficents, professionals and with fantastic attitude. I'll be back soon.

Very nice place to stay to go to Cancun Cosmetic Dentistry in the mall.

Very nice place to stay to go to Cancun Cosmetic Dentistry in the mall.

Location

Location

All good

All good

The property has a low roof entrance to their parking garage which is how you access the lobby and this causes big issues for shuttle transportation they can't access the garage therefore you'll be left out on the street with your luggage to truck up hill and through a parking structure in order to check in here. Balconies are extremely unsafe. Rooms are small and tv is in Spanish. The mall is perfectly located across from the hotel.

The property has a low roof entrance to their parking garage which is how you access the lobby and this causes big issues for shuttle transportation they can't access the garage therefore you'll be left out on the street with your luggage to truck up hill and through a parking structure in order to check in here. Balconies are extremely unsafe. Rooms are small and tv is in Spanish. The mall is perfectly located across from the hotel.

The noise at nigth there is a night club around the property and they play loud music at night

The noise at nigth there is a night club around the property and they play loud music at night

The location is central but it is surrounded by night bulbs that will be playing loud music from 9 pm to 7Aam. Be warned if you are looking for a night sleep. Even with earplugs the bass kept me up.

The location is central but it is surrounded by night bulbs that will be playing loud music from 9 pm to 7Aam. Be warned if you are looking for a night sleep. Even with earplugs the bass kept me up.

The guys down at security were amazing and super helpful with getting places and helping us translate things when needed.

The guys down at security were amazing and super helpful with getting places and helping us translate things when needed.

Good service Marisol at front desk, Lupita housekeeping, security mens at entry and at elevator very friendly.thanks to all . my family had good experience.

Good service Marisol at front desk, Lupita housekeeping, security mens at entry and at elevator very friendly.thanks to all . my family had good experience.

4/5. Too many rules. Leave $100 cash deposit at the check in. Separate cards for room and elevator, and you only get 1 elevator card per room. Lose a room card - $20 fine. Want a beach towel - leave a room key as a deposit. Checkout at 1200 sharp - after that they threaten to charge you by the minute and use your cash deposit for that. Kind of confusing building entrance, takes a couple of hours to get used to. The good. - nice and new suite, full kitchen with dishes and hardwares, coffe machine and a nice view. Clean bed and floor, convenient location next to a supermarket

4/5. Too many rules. Leave $100 cash deposit at the check in. Separate cards for room and elevator, and you only get 1 elevator card per room. Lose a room card - $20 fine. Want a beach towel - leave a room key as a deposit. Checkout at 1200 sharp - after that they threaten to charge you by the minute and use your cash deposit for that. Kind of confusing building entrance, takes a couple of hours to get used to. The good. - nice and new suite, full kitchen with dishes and hardwares, coffe machine and a nice view. Clean bed and floor, convenient location next to a supermarket

The place is in great location and very good facilities, I only have one complaint that during my stay they never cleaned the room and they did not change the towels either.

The place is in great location and very good facilities, I only have one complaint that during my stay they never cleaned the room and they did not change the towels either.

I love this nice and clean hotel. Thank you to the staff for being so friendly.

I love this nice and clean hotel. Thank you to the staff for being so friendly.