Very nice rooms very good breakfast. Central location

Very nice rooms very good breakfast. Central location

A stellar staff! Never have I received the caliber of friendly and welcoming service as I did upon my arrival with Małgorzata and departure with Klaudia at Hotel Stary. Malgorzata allowed my early arrival and Klaudia my late departure. Their colleagues at the spa were so supportive and friendly. I felt like a queen for my entire stay. Not bad for a woman from South Bend, IN in the USA. Thank you!!

A stellar staff! Never have I received the caliber of friendly and welcoming service as I did upon my arrival with Małgorzata and departure with Klaudia at Hotel Stary. Malgorzata allowed my early arrival and Klaudia my late departure. Their colleagues at the spa were so supportive and friendly. I felt like a queen for my entire stay. Not bad for a woman from South Bend, IN in the USA. Thank you!!

It is truly one of a kind hotels with a beautiful interior design mixing modern and old charm. The team is very professional and attentive. My favorite hotel to stay in Cracow.

It is truly one of a kind hotels with a beautiful interior design mixing modern and old charm. The team is very professional and attentive. My favorite hotel to stay in Cracow.

Beautiful property. Great location, lovely rooms, able and obliging front desk. My one complaint is the rooftop bar: the service is sullen and incompetent (orders botched, indifferent wait staff). Going up there is like migrating from a fine hotel to a third-rate one.

Beautiful property. Great location, lovely rooms, able and obliging front desk. My one complaint is the rooftop bar: the service is sullen and incompetent (orders botched, indifferent wait staff). Going up there is like migrating from a fine hotel to a third-rate one.

In general the hotel did not meet my expectations as a 5 star hotel, especially the staff was not very welcoming.

In general the hotel did not meet my expectations as a 5 star hotel, especially the staff was not very welcoming.

This is a really lovely hotel. It’s thoughtfully designed, very well located, and the staff are excellent.

This is a really lovely hotel. It’s thoughtfully designed, very well located, and the staff are excellent.

Air conditioning was inadequate could not cool room in heater room

Air conditioning was inadequate could not cool room in heater room

Our stay was really pleasant. We had the junior suite reserved, and the room was absolutely gorgeous. I asked from the reception couple weeks before if they could arrange flowers and champagne to the room, and every wish was answered. They have a spa area, with two saunas and a pool. Area is intimate, and the surroundings are really nice, it is in the basement of the hotel and the walls are red tiled. On the roof they have the rooftop bar, with a view to the square of the old town. Nice, relaxed atmosphere. I will definitely be coming here again, it is a superb hotel with a great location.

Our stay was really pleasant. We had the junior suite reserved, and the room was absolutely gorgeous. I asked from the reception couple weeks before if they could arrange flowers and champagne to the room, and every wish was answered. They have a spa area, with two saunas and a pool. Area is intimate, and the surroundings are really nice, it is in the basement of the hotel and the walls are red tiled. On the roof they have the rooftop bar, with a view to the square of the old town. Nice, relaxed atmosphere. I will definitely be coming here again, it is a superb hotel with a great location.

Good points: . Friendly welcome . Very clean . Great location . Pool . Roof top view . Aesthetically pleasing Bad points . Room too dark . No tea / coffee making facilities in standard room (despite being a 5 star hotel) . Loud music until 2am on Saturday night. Private function in bar. Music so loud impossible to sleep. Ruined last night

Good points: . Friendly welcome . Very clean . Great location . Pool . Roof top view . Aesthetically pleasing Bad points . Room too dark . No tea / coffee making facilities in standard room (despite being a 5 star hotel) . Loud music until 2am on Saturday night. Private function in bar. Music so loud impossible to sleep. Ruined last night

Lovely old building , well renovated. Staff excellent. Meal was first class

Lovely old building , well renovated. Staff excellent. Meal was first class

Amazing hotel tastefullly done right in the center of old town. Could not have asked for more!

Amazing hotel tastefullly done right in the center of old town. Could not have asked for more!

Second time at this hotel and enjoyed it. Facilities are good and really well located for the main square. On the downside… no tea/coffee in rooms (though can get room service) and the breakfast at around £35 is extortionate - though readily available for a lot less on the square.

Second time at this hotel and enjoyed it. Facilities are good and really well located for the main square. On the downside… no tea/coffee in rooms (though can get room service) and the breakfast at around £35 is extortionate - though readily available for a lot less on the square.

I loved the hotel decor and the overall vibe. Will be definitely staying there again.

I loved the hotel decor and the overall vibe. Will be definitely staying there again.

Not bar

Not bar

Quiet and clean. I wish it had a lobby though for us to sit. Be aware rooms are very dark (not a lot of lighting or natural light) I know that's the whole aesthetic but it did make it difficult to put on make up or just see clearly in the room. Everything else was perfect. Good AC, big spacious room, comfy bed.

Quiet and clean. I wish it had a lobby though for us to sit. Be aware rooms are very dark (not a lot of lighting or natural light) I know that's the whole aesthetic but it did make it difficult to put on make up or just see clearly in the room. Everything else was perfect. Good AC, big spacious room, comfy bed.

Fabulous hotel with wonderful views from the Sky Bar

Fabulous hotel with wonderful views from the Sky Bar