Everything about this hotel was good except the staff. Upon check in we were told that one of the rooms that we booked wasn’t available and that they were going to give us a smaller room with two twin beds. When we said that we paid more for our room the manager and the women working reception started laughing at us and saying well no refunds. After a while of us trying to get the room we paid for I was told by the manager that she wants to talk to someone else in our group while laughing and saying no refunds. Finally after we didn’t let up she gave us an upgraded room one night later but our group had to stay in the smaller cheaper room for one night. Other than that the hotel was fine, has everything you need. Great location, but manager definitely needs training because it is not acceptable to laugh at customers for something the hotel messed up

Everything about this hotel was good except the staff. Upon check in we were told that one of the rooms that we booked wasn’t available and that they were going to give us a smaller room with two twin beds. When we said that we paid more for our room the manager and the women working reception started laughing at us and saying well no refunds. After a while of us trying to get the room we paid for I was told by the manager that she wants to talk to someone else in our group while laughing and saying no refunds. Finally after we didn’t let up she gave us an upgraded room one night later but our group had to stay in the smaller cheaper room for one night. Other than that the hotel was fine, has everything you need. Great location, but manager definitely needs training because it is not acceptable to laugh at customers for something the hotel messed up

This would’ve been a perfect setting if not for the flights for the pool villa. I think they need to install some elevators as this steps can be dangerous especially at night, when bringing luggage’s up and down and for both staff and clients. Other than that my experience was amazing. Beach front property, clean spacious rooms and my pool Villa was my happiness. Close to everything but it gives u peace and quiet when needed. The spa was great and the staff was more than welcoming. I would want to come back..maybe when they have the elevator installed to the higher floors.

This would’ve been a perfect setting if not for the flights for the pool villa. I think they need to install some elevators as this steps can be dangerous especially at night, when bringing luggage’s up and down and for both staff and clients. Other than that my experience was amazing. Beach front property, clean spacious rooms and my pool Villa was my happiness. Close to everything but it gives u peace and quiet when needed. The spa was great and the staff was more than welcoming. I would want to come back..maybe when they have the elevator installed to the higher floors.

Very nice place but no hot water … I would stay again

Very nice place but no hot water … I would stay again

The hotel itself was clean and comfortable. The staff was friendly. The location is great! We had a jacuzzi room, but the pool was small and you could only dip in it. This is a halal hotel, meaning they don't serve alcohol at the pool or anywhere else. We only spent one night in the hotel and this didn't bother us, because there are plenty of restaurants nearby. However, I would not choose this hotel for a week-long vacation because of that.

The hotel itself was clean and comfortable. The staff was friendly. The location is great! We had a jacuzzi room, but the pool was small and you could only dip in it. This is a halal hotel, meaning they don't serve alcohol at the pool or anywhere else. We only spent one night in the hotel and this didn't bother us, because there are plenty of restaurants nearby. However, I would not choose this hotel for a week-long vacation because of that.