Front desk, Jennifer, very nice and helpful

Staff was very friendly, room was clean. The only real issue was there was no hot water and the hallways reeked of pot coming from at least one of the room. I did not mention either to staff.

Staff was very friendly, room was clean. The only real issue was there was no hot water and the hallways reeked of pot coming from at least one of the room. I did not mention either to staff.

When we arrived they were unable to give us the two rooms we had already reserved and paid for. The first room was locked and they were unable to get it open. The front desk person stated she would have to get a maintenance person to reprogram the door or fix its lock but she did not offer to call them and expected us to cram our group of 8 into one room; she was not even willing to walk up to our room and confirm that none of us could open it though we tried with 3sets of reprogrammed keys for half an hour and the guests in the room next to us also tried with no success to help us. Despite initially telling us they had plenty of rooms when we came down to the desk after the third attempt to unlock our room,they stated they only had one other room to offer us and while the door was able to open on this room it was so full of cigarette smoke, despite being guaranteed to be 100 percent smoke free, that a member of our group with asthma began having difficulty breathing. The front desk person refused to reimburse us or give us a credit for another of their chain of hotels and refused to switch us to another room. They stated that because we had booked through hotels.com that we would lose both rooms and that there was no assistance that they could offer us other than to check us out. We ended up having to drive to another hotel and pay for two more rooms. The front desk person may not have been able to help us. But she should been willing to call a manager or a handyman.

When we arrived they were unable to give us the two rooms we had already reserved and paid for. The first room was locked and they were unable to get it open. The front desk person stated she would have to get a maintenance person to reprogram the door or fix its lock but she did not offer to call them and expected us to cram our group of 8 into one room; she was not even willing to walk up to our room and confirm that none of us could open it though we tried with 3sets of reprogrammed keys for half an hour and the guests in the room next to us also tried with no success to help us. Despite initially telling us they had plenty of rooms when we came down to the desk after the third attempt to unlock our room,they stated they only had one other room to offer us and while the door was able to open on this room it was so full of cigarette smoke, despite being guaranteed to be 100 percent smoke free, that a member of our group with asthma began having difficulty breathing. The front desk person refused to reimburse us or give us a credit for another of their chain of hotels and refused to switch us to another room. They stated that because we had booked through hotels.com that we would lose both rooms and that there was no assistance that they could offer us other than to check us out. We ended up having to drive to another hotel and pay for two more rooms. The front desk person may not have been able to help us. But she should been willing to call a manager or a handyman.

They guy who checked me in was wonderful but the next morning and then ashier wassns

They guy who checked me in was wonderful but the next morning and then ashier wassns

Better than I would have expected for the money. Just needed a place to flop overnight before a long drive. Room was comfortable, if in need of a little love. Free breakfast was good.