Nice people

Great location

Great location

Hotel looks very nice from the outside the inside the elevator the rug that was in there was filthy. There was no shower curtain in the room no iron the bed squeaks so bad. It was hard to sleep. Still have some dust.

Hotel looks very nice from the outside the inside the elevator the rug that was in there was filthy. There was no shower curtain in the room no iron the bed squeaks so bad. It was hard to sleep. Still have some dust.

This property wasn’t properly cleaned from the outside of the building to the room I was staying in. There were roaches in the room. The tub and bedding had pieces of hair in them. The walls had stains as well as the window blinds.

This property wasn’t properly cleaned from the outside of the building to the room I was staying in. There were roaches in the room. The tub and bedding had pieces of hair in them. The walls had stains as well as the window blinds.

Convenient location. The most annoying thing was all the deposits and charges that weren’t mentioned during booking.

Convenient location. The most annoying thing was all the deposits and charges that weren’t mentioned during booking.

It was mediocre.... not what i expected...

It was mediocre.... not what i expected...

Polite staff

Polite staff

Staying at this facility really gave me the chance to reconnect with myself; I love the view I get from the seeing the freeway from my window.

Staying at this facility really gave me the chance to reconnect with myself; I love the view I get from the seeing the freeway from my window.

We drove for 16 hours that day to get to Woodspring Suites. I called ahead to let them know we would be checking in around midnight. The representative made it sound like it was very easy to call at the check in desk & someone would come up front. Not the case. It was difficult to contact anyone. Then the person that came up requested an ID from 2 of the 4 of us, insisted on reading the smoking policy despite telling him none of us were smokers, and then charged a $100 deposit despite the room already being paid for online. Not at all a convenience nor pleasant experience.

We drove for 16 hours that day to get to Woodspring Suites. I called ahead to let them know we would be checking in around midnight. The representative made it sound like it was very easy to call at the check in desk & someone would come up front. Not the case. It was difficult to contact anyone. Then the person that came up requested an ID from 2 of the 4 of us, insisted on reading the smoking policy despite telling him none of us were smokers, and then charged a $100 deposit despite the room already being paid for online. Not at all a convenience nor pleasant experience.

Nice staff but in disrepair, didnt feel safe and no dining opportunities close by.

Nice staff but in disrepair, didnt feel safe and no dining opportunities close by.

I wasn’t aware of a $100 deposit until check-in. I sidnt budget for that. Which I had paid already online for my family and I’s stay. That should have been communicated at the time of booking. I get to the room, it doesn’t look like the picture online (very misleading). Our shower did not have a shower curtain.

I wasn’t aware of a $100 deposit until check-in. I sidnt budget for that. Which I had paid already online for my family and I’s stay. That should have been communicated at the time of booking. I get to the room, it doesn’t look like the picture online (very misleading). Our shower did not have a shower curtain.

The a/c doesn’t work , there’s a lot of noise all night , I never again stay in this hotel again

The a/c doesn’t work , there’s a lot of noise all night , I never again stay in this hotel again

Had 4 people in our room. I was told only 2 towels per room. I told the front desk we had 4 people. I was told I could have two additional towels with stains on them. The rule was 2 towels per room. Thankfully the Assistant GM was able to correct the situation the next day

Had 4 people in our room. I was told only 2 towels per room. I told the front desk we had 4 people. I was told I could have two additional towels with stains on them. The rule was 2 towels per room. Thankfully the Assistant GM was able to correct the situation the next day

Yes

Yes

I stayed on the first floor, there were a lot of people smoking regular cigarettes, including employees. Early evening every day smells like marijuana. As I stayed in the corner, people were smoking and there was a strong smell in the room. Every few times, when leaving or entering, the police would be there solving some trouble between the guests. If you want to feel like you are in a Tenement this is the right place.

I stayed on the first floor, there were a lot of people smoking regular cigarettes, including employees. Early evening every day smells like marijuana. As I stayed in the corner, people were smoking and there was a strong smell in the room. Every few times, when leaving or entering, the police would be there solving some trouble between the guests. If you want to feel like you are in a Tenement this is the right place.

The hotel was decent on the outside but once I was in my room, the room had an old urine odor. It was very noisy from other guest staying there. I left the room shortly after checking in. The up keep of the rooms could be improved.

Worst hotel I’ve stayed at in awhile. You even have to pay for a coffee maker and linen changes.

The hotel was decent on the outside but once I was in my room, the room had an old urine odor. It was very noisy from other guest staying there. I left the room shortly after checking in. The up keep of the rooms could be improved.