Me and my family recently stayed here and while the overall experience was pleasant, there was a significant issue that left me somewhat disappointed. Due to a global Windows outage issue, my flight was cancelled, causing me to arrive at the hotel a night later than planned. I encountered many difficulties during my travel and informed the hotel of my situation. Despite my hotel booking agency requesting a one-night refund on my behalf, the hotel was very strict about their policy and did not accommodate the request. While I understand that they were not obligated to provide a refund, I was hoping for a small gesture or acknowledgment of the challenges I faced. A simple token of goodwill would have greatly improved my perception and made me feel more valued as a guest. Aside from this, the hotel amenities were good, the staff was professional, and the room was comfortable. However, this experience left me feeling that the hotel could have shown more empathy and concern for their guests’ experiences, especially under such stressful circumstances.

Me and my family recently stayed here and while the overall experience was pleasant, there was a significant issue that left me somewhat disappointed. Due to a global Windows outage issue, my flight was cancelled, causing me to arrive at the hotel a night later than planned. I encountered many difficulties during my travel and informed the hotel of my situation. Despite my hotel booking agency requesting a one-night refund on my behalf, the hotel was very strict about their policy and did not accommodate the request. While I understand that they were not obligated to provide a refund, I was hoping for a small gesture or acknowledgment of the challenges I faced. A simple token of goodwill would have greatly improved my perception and made me feel more valued as a guest. Aside from this, the hotel amenities were good, the staff was professional, and the room was comfortable. However, this experience left me feeling that the hotel could have shown more empathy and concern for their guests’ experiences, especially under such stressful circumstances.

Very nice resort close to beaches and mountains. Food is good but my mother was a bit disappointed with the watermelon’s not being as ripe here in the summertime.

Very nice resort close to beaches and mountains. Food is good but my mother was a bit disappointed with the watermelon’s not being as ripe here in the summertime.

Gem of a resort! We stayed for a week with family (teenaged children) for a mix of tennis, cycling, and exploring the island. Depending on what you are looking for, this is a great spot. Rent a car and you are minutes to Port de Pollenca or Alcudia - both fabulous for a bit of local shopping and dining. Palma is less than an hour away, and Soller is about 45 minutes. Rooms were large enough, with tons of storage for gear & clothes. Do NOT eat at the resort for anything other than the included breakfast - dinner is over-priced and awful. If you rent a car there is parking, but the spots are super super tight, which was the norm anywhere we went. We were not on the resort much, but the adults only area was nice, and the kids pool looked equally nice (and much bigger). Staff was great, and if you book tennis lessons definitely ask for Simon - fabulous instructor and had great insights on where to eat a visit. And if you cycle, I rented a bike via the hotel website which was fabulous. Cap de Formentor is 15 minutes away, Coll de Sa Batalla was great, and if you have the legs keep going to Sa Calobra. Would absolutely stay here again!

Gem of a resort! We stayed for a week with family (teenaged children) for a mix of tennis, cycling, and exploring the island. Depending on what you are looking for, this is a great spot. Rent a car and you are minutes to Port de Pollenca or Alcudia - both fabulous for a bit of local shopping and dining. Palma is less than an hour away, and Soller is about 45 minutes. Rooms were large enough, with tons of storage for gear & clothes. Do NOT eat at the resort for anything other than the included breakfast - dinner is over-priced and awful. If you rent a car there is parking, but the spots are super super tight, which was the norm anywhere we went. We were not on the resort much, but the adults only area was nice, and the kids pool looked equally nice (and much bigger). Staff was great, and if you book tennis lessons definitely ask for Simon - fabulous instructor and had great insights on where to eat a visit. And if you cycle, I rented a bike via the hotel website which was fabulous. Cap de Formentor is 15 minutes away, Coll de Sa Batalla was great, and if you have the legs keep going to Sa Calobra. Would absolutely stay here again!

Lovely stay, good location for accessing what the island has to offer, be that beach or mountain, descent buffet offering and we loved the hide on the nature reserve out the back of the hotel, each morning we watched kingfishers, marsh harrier and many warblers across the marshland, very beautiful!

Lovely stay, good location for accessing what the island has to offer, be that beach or mountain, descent buffet offering and we loved the hide on the nature reserve out the back of the hotel, each morning we watched kingfishers, marsh harrier and many warblers across the marshland, very beautiful!

4th time I’ve been there and generally would highly recommend. Although worth noting, buying through a third party, the Spa isn’t included. Unfortunate the air con wasn’t working very well and they had to break into my room due to the electronic lock system not working. Spa is excellent. 👍

4th time I’ve been there and generally would highly recommend. Although worth noting, buying through a third party, the Spa isn’t included. Unfortunate the air con wasn’t working very well and they had to break into my room due to the electronic lock system not working. Spa is excellent. 👍

Great venue for groups and families alike. Lots to do onsite, good bus service, friendly staff, easy check in and check out. WE will be back!

Great venue for groups and families alike. Lots to do onsite, good bus service, friendly staff, easy check in and check out. WE will be back!

Lovely property, complete with meandering paths around pools and ponds. A small flock of mallards who preferred the pool to the pond was an unexpected twist to pool time, which delighted our 2 year old. The staff was very friendly and accommodating in the hotel. Restaurant staff was less sharp, but fine. Food was about what you expect from a buffet, fine but not much to write home about. Grilled veggies on the a la carte menu for the pool grill were perfectly done.

Lovely property, complete with meandering paths around pools and ponds. A small flock of mallards who preferred the pool to the pond was an unexpected twist to pool time, which delighted our 2 year old. The staff was very friendly and accommodating in the hotel. Restaurant staff was less sharp, but fine. Food was about what you expect from a buffet, fine but not much to write home about. Grilled veggies on the a la carte menu for the pool grill were perfectly done.

Nice service for all kind of guests. Food was great. Service was great. It is not cheap but worth each cent

Nice service for all kind of guests. Food was great. Service was great. It is not cheap but worth each cent

The hotel was very large with lots of activities for families. Small, but nice rooms. The sofa in the room was quite hard. Beds were very good. Good bathroom. Nice pool and jacuzzi area. Breakfast was delicious

The hotel was very large with lots of activities for families. Small, but nice rooms. The sofa in the room was quite hard. Beds were very good. Good bathroom. Nice pool and jacuzzi area. Breakfast was delicious

some very rude staff, some ignored us some just indifferent, treated as children not guests - being all inclusive no incentive for staff to be nice -ie no tipping mechanism so service reflects that they -it was busy and they were working ...but the vibe was they were annoyed to see you not happy to see you. would not revisit - better options for the money. lights out at 11pm when bars closed at midnight ... really did not want you to be there a second longer than they had to be...

some very rude staff, some ignored us some just indifferent, treated as children not guests - being all inclusive no incentive for staff to be nice -ie no tipping mechanism so service reflects that they -it was busy and they were working ...but the vibe was they were annoyed to see you not happy to see you. would not revisit - better options for the money. lights out at 11pm when bars closed at midnight ... really did not want you to be there a second longer than they had to be...

All excellent. The property, the food, the staff, cleanliness. All amazing. Overall rating is not 5 stars just because a proper beach with umbrellas and sun beds is reachable by bus to Pollença or Alcudia.

All excellent. The property, the food, the staff, cleanliness. All amazing. Overall rating is not 5 stars just because a proper beach with umbrellas and sun beds is reachable by bus to Pollença or Alcudia.

Great staff. Good food. Clean rooms. Pool gets very busy though.

Great staff. Good food. Clean rooms. Pool gets very busy though.

The layout of the property did not feel hotel like which we loved, we stayed in the village room which was loverly with a balcony and loungers. The adults only area was perfect for us and quiet which included the breakfast room and pool area with a bar. To the other side of the hotel was the main pool and pool restaurant which was also great with a shop for essentials. We visited the buffet once which offered an abundance of everything for all ages. The water sports to the front of the hotel was also good to have. Alcudia and port pollensa were also close to travel with a taxi for around €10 in both directions. We would definitely go again.

The layout of the property did not feel hotel like which we loved, we stayed in the village room which was loverly with a balcony and loungers. The adults only area was perfect for us and quiet which included the breakfast room and pool area with a bar. To the other side of the hotel was the main pool and pool restaurant which was also great with a shop for essentials. We visited the buffet once which offered an abundance of everything for all ages. The water sports to the front of the hotel was also good to have. Alcudia and port pollensa were also close to travel with a taxi for around €10 in both directions. We would definitely go again.

Facilities and staff were lovely, the hotel backs onto the nature reserve which is wonderful and scenic. The front of the hotel faces the ocean across a busy road with rocky access to the water. Lots of kite surfing takes place along this stretch. We we’re thankful to have a hire car as the nearest beach is a couple of miles away. The food and service at the pool side bar and grill was very very good, there was a great selection of drinks available on the all inclusive as well as ice creams for the kids and desserts.

Facilities and staff were lovely, the hotel backs onto the nature reserve which is wonderful and scenic. The front of the hotel faces the ocean across a busy road with rocky access to the water. Lots of kite surfing takes place along this stretch. We we’re thankful to have a hire car as the nearest beach is a couple of miles away. The food and service at the pool side bar and grill was very very good, there was a great selection of drinks available on the all inclusive as well as ice creams for the kids and desserts.

We stayed at this hotel with our two children (5 and 4) in April and enjoyed an excellent holiday. The hotel is located on the main road between Pollenca and Alcudia and although it is not possible to walk to either there is a frequent bus in both directions from the front of the hotel and the taxis are easily found and inexpensive. We didnt regret the location. The hotel itself is well equiped with several pools and good dining and drinking options. We found the food options very good and there was lots of choice for all the family. We stayed all inclusive and enjoyed some drinks in the evening; the all inclusive drinks are main brands, if that is your wish, or there are local options which were also very good. We were very happy with what was on offer. There is a large pool in the centre of the hotel, albeit it is not heated which was an issue in April! There is also a smaller heated pool where our kids spent most of their time. Our room was well equipped and maintained, albeit it was only just big enough for the four of us. All rooms seemed to have a terrace (as we had) or a balcony - very welcome. The staff were friendly and accommodating. We were especially impressed by the animation team who were friendly and enthusiastic. The evening entertainment was fairly limited in April but we certainly enjoyed it as did our kids. Our children went into the kids club and they really enjoyed it. Serena in particular was ace. We will be returning!

We stayed at this hotel with our two children (5 and 4) in April and enjoyed an excellent holiday. The hotel is located on the main road between Pollenca and Alcudia and although it is not possible to walk to either there is a frequent bus in both directions from the front of the hotel and the taxis are easily found and inexpensive. We didnt regret the location. The hotel itself is well equiped with several pools and good dining and drinking options. We found the food options very good and there was lots of choice for all the family. We stayed all inclusive and enjoyed some drinks in the evening; the all inclusive drinks are main brands, if that is your wish, or there are local options which were also very good. We were very happy with what was on offer. There is a large pool in the centre of the hotel, albeit it is not heated which was an issue in April! There is also a smaller heated pool where our kids spent most of their time. Our room was well equipped and maintained, albeit it was only just big enough for the four of us. All rooms seemed to have a terrace (as we had) or a balcony - very welcome. The staff were friendly and accommodating. We were especially impressed by the animation team who were friendly and enthusiastic. The evening entertainment was fairly limited in April but we certainly enjoyed it as did our kids. Our children went into the kids club and they really enjoyed it. Serena in particular was ace. We will be returning!

This was our third visit to PortBlue and we have always had excellent experience here. Really suited to the activities that we required, nice rooms, plenty of space around the hotel.

This was our third visit to PortBlue and we have always had excellent experience here. Really suited to the activities that we required, nice rooms, plenty of space around the hotel.