The property and service exceeded my expectations. I was already drawn to this hotel from the Expedia photos, but I think they truly undersell it. The staff is extremely friendly and accommodating. They helped us book an island jeep/boat tour, gave us local food recommendations, and allowed us a late checkout at no charge so we could spend a few extra hours on Ilhabela. Would definitely recommend!

The property and service exceeded my expectations. I was already drawn to this hotel from the Expedia photos, but I think they truly undersell it. The staff is extremely friendly and accommodating. They helped us book an island jeep/boat tour, gave us local food recommendations, and allowed us a late checkout at no charge so we could spend a few extra hours on Ilhabela. Would definitely recommend!

Wonderful view of the water and boats. Very peaceful.

Wonderful view of the water and boats. Very peaceful.

I don't recommend this hotel. The wifi is not working properly, it's really upsetting. The architecture of the hotel is quite wierd: there is no comun area, the two pools are too deep or not deep enough, not really welcoming , a little bit narrow. It's ok for a short period of time but it's not at all like a little resort hotel with big pools, which I thought it was. Localisation is good, near the center, on the beach, but.... not a pretty beach, just ok for a quick drink. The nice beaches are further by car. The worst part was that : There are NO tennis racquets to play !! The hotel has a court but no racquets! It was so upsetting for us!! It doesn't make any sense and the receptionnist didn't seem to care. Also, we came on Easter and we stayed one day AFTER the holiday and on that day, the bars at the pool and beach were closed, breakfast was different than the days before (on the holiday), less options. I didn't like that we paid the same price but had a worse service just because the hotel was emptier. All in all, not so good.

I don't recommend this hotel. The wifi is not working properly, it's really upsetting. The architecture of the hotel is quite wierd: there is no comun area, the two pools are too deep or not deep enough, not really welcoming , a little bit narrow. It's ok for a short period of time but it's not at all like a little resort hotel with big pools, which I thought it was. Localisation is good, near the center, on the beach, but.... not a pretty beach, just ok for a quick drink. The nice beaches are further by car. The worst part was that : There are NO tennis racquets to play !! The hotel has a court but no racquets! It was so upsetting for us!! It doesn't make any sense and the receptionnist didn't seem to care. Also, we came on Easter and we stayed one day AFTER the holiday and on that day, the bars at the pool and beach were closed, breakfast was different than the days before (on the holiday), less options. I didn't like that we paid the same price but had a worse service just because the hotel was emptier. All in all, not so good.

The stay was awesome. Staff were very friendly, especially Salvatore at front desk. A great hotel to stay in Ilha Bela. Breakfast was great too..

The stay was awesome. Staff were very friendly, especially Salvatore at front desk. A great hotel to stay in Ilha Bela. Breakfast was great too..

Our first four nights were in an upper level room built right into the rocks. Fantastic view and the complimentary champagne & snacks every evening were a pleasant surprise. We experienced a medical problem while there an the staff were great getting us a couple extra nights in their "fully booked" hotel. Lined us up with a good doctor and looked after us with great concern. Everything turned out fine. Super place.

Our first four nights were in an upper level room built right into the rocks. Fantastic view and the complimentary champagne & snacks every evening were a pleasant surprise. We experienced a medical problem while there an the staff were great getting us a couple extra nights in their "fully booked" hotel. Lined us up with a good doctor and looked after us with great concern. Everything turned out fine. Super place.

Very well run hotel. Great big pool area, nice food. Definately would recommend it.

Very well run hotel. Great big pool area, nice food. Definately would recommend it.

Fernando at the front desk provided fantastic customer service. He speaks English well and he takes care of every customer request quickly, efficiently and with a smile.

Fernando at the front desk provided fantastic customer service. He speaks English well and he takes care of every customer request quickly, efficiently and with a smile.

Breakfast was ok as compared to other hotels I stayed. I liked the flan.

Breakfast was ok as compared to other hotels I stayed. I liked the flan.