Bathroom layout is poorly planned. No free shuttle service to other hotels. Far from other hotels.

Bathroom layout is poorly planned. No free shuttle service to other hotels. Far from other hotels.

My airline canceled my trip due to Typhoon Carina, so we couldn’t make it to our reservation. We returned to the USA feeling very frustrated by the ruined trip. The hotel won’t refund our unused reservation and is only offering a rebooking option in two months, even after I explained that we live in the US and have no plans to return to the Philippines due to our negative experience. To make matters worse, The Lind Boracay seems indifferent to our situation. While I understand that hotels typically don’t refund canceled bookings, a natural disaster seems like a valid exception. I recommend considering Crimson Boracay instead; I've heard they provide excellent service. The Lind seems like a poor choice.

My airline canceled my trip due to Typhoon Carina, so we couldn’t make it to our reservation. We returned to the USA feeling very frustrated by the ruined trip. The hotel won’t refund our unused reservation and is only offering a rebooking option in two months, even after I explained that we live in the US and have no plans to return to the Philippines due to our negative experience. To make matters worse, The Lind Boracay seems indifferent to our situation. While I understand that hotels typically don’t refund canceled bookings, a natural disaster seems like a valid exception. I recommend considering Crimson Boracay instead; I've heard they provide excellent service. The Lind seems like a poor choice.

The beach was wonderful as were the staff. On the quieter end of the beach which was nice but could easily access the other shops and restaurants. Well located.

The beach was wonderful as were the staff. On the quieter end of the beach which was nice but could easily access the other shops and restaurants. Well located.

Beautiful place. Very nice layout of the resort. Breakfast is wonderful. I want ro book again here. Best value of your money. Thanks Lind.

Beautiful place. Very nice layout of the resort. Breakfast is wonderful. I want ro book again here. Best value of your money. Thanks Lind.

The beach

The beach

Staff are very attentive, pleasant and organized. Kudos to Brian from reception area and to the guys from the shuttle services from airport to hotel. Their services are beyond our expectations. We will surely recommend Lind nit just being a good hotel but the people who worked there.

Staff are very attentive, pleasant and organized. Kudos to Brian from reception area and to the guys from the shuttle services from airport to hotel. Their services are beyond our expectations. We will surely recommend Lind nit just being a good hotel but the people who worked there.

Positives: Our room was beautiful with a great view of the beach and sea. The food was good. Negatives: We stayed at the resort 6 nights, of which weddings took place on 3 days over that period, taking over the resort. The resort isn’t really big enough to host both weddings and normal guests in its grounds. The general service level was quite poor. The staff are friendly and welcoming but lack a degree of competence. Examples would be: orders from the bar/restaurant either taking a long time or not coming at all, tables not cleared and information communicated to the front desk not registered or ignored.

Positives: Our room was beautiful with a great view of the beach and sea. The food was good. Negatives: We stayed at the resort 6 nights, of which weddings took place on 3 days over that period, taking over the resort. The resort isn’t really big enough to host both weddings and normal guests in its grounds. The general service level was quite poor. The staff are friendly and welcoming but lack a degree of competence. Examples would be: orders from the bar/restaurant either taking a long time or not coming at all, tables not cleared and information communicated to the front desk not registered or ignored.

The hotel was wonderful! At the restaurant side, Aya and Nikko provided great service for 4 days. My 8 yr old nephew was swimming for 4 days and Mark (Lifeguard) did a superb job in watching him. Thank you to all hotel staff! Very memorable!

The hotel was wonderful! At the restaurant side, Aya and Nikko provided great service for 4 days. My 8 yr old nephew was swimming for 4 days and Mark (Lifeguard) did a superb job in watching him. Thank you to all hotel staff! Very memorable!

Excellent customer service! Not too close to the other stations that have tons of traffic. Really felt like we were on a secluded part of the island. Highly recommend it! Breakfast buffet and massages were awesome!

Excellent customer service! Not too close to the other stations that have tons of traffic. Really felt like we were on a secluded part of the island. Highly recommend it! Breakfast buffet and massages were awesome!

the best hotel i’ve ever been. the staff are very courteous, the breakfast buffet selection are so many and very delicious. they clean our room 2-3 times a day after staying at the lind for 6days and 5 nights. the location is very convenient close to d’mall and other establishments. great service of picking us up and dropping us off at the airport. we love the view at the infinity pool. my fiancé love using their gym. the best hotel ever and i will keep on coming back.

the best hotel i’ve ever been. the staff are very courteous, the breakfast buffet selection are so many and very delicious. they clean our room 2-3 times a day after staying at the lind for 6days and 5 nights. the location is very convenient close to d’mall and other establishments. great service of picking us up and dropping us off at the airport. we love the view at the infinity pool. my fiancé love using their gym. the best hotel ever and i will keep on coming back.

Very clean comfortable and secure !! In the heart of Boracay

Very clean comfortable and secure !! In the heart of Boracay

Overall great. The Christmas holidays are crazy busy, and they managed pretty well all things considered. Maybe understaffed, especially in the restaurants. Beach Room and its view were great. The location is pretty good, an odd walk through a tunnel to the street. Easy walk up the beach to the right to other hotels and restaurants.

Overall great. The Christmas holidays are crazy busy, and they managed pretty well all things considered. Maybe understaffed, especially in the restaurants. Beach Room and its view were great. The location is pretty good, an odd walk through a tunnel to the street. Easy walk up the beach to the right to other hotels and restaurants.

The staff were all friendly, we were always greeted each time we run into a staff. Courteous bell boys and housekeepers. Transportation through the Lind concierge was fast. Clean restaurant and great food set up.

The staff were all friendly, we were always greeted each time we run into a staff. Courteous bell boys and housekeepers. Transportation through the Lind concierge was fast. Clean restaurant and great food set up.

Incredible stay. Amazing staff, beautiful beach, picture perfect.

Incredible stay. Amazing staff, beautiful beach, picture perfect.

PERFECT LOCATION EXCELLENT SERVICE WORLD-CLASS RESORT

PERFECT LOCATION EXCELLENT SERVICE WORLD-CLASS RESORT

We enjoyed our stay in the property. The facility is clean, well maintained, the staff is friendly. The gym is clean, the pools are amazing especially the rooftop infinity pool for relaxation and just to chill and be amazed by this beautiful island paradise. Overall, it is an excellent choice.

We enjoyed our stay in the property. The facility is clean, well maintained, the staff is friendly. The gym is clean, the pools are amazing especially the rooftop infinity pool for relaxation and just to chill and be amazed by this beautiful island paradise. Overall, it is an excellent choice.