I have stayed here before and loved it the first time - however the first time I had heat. The second time, the heat was broken in the room near the bed. I spent a cold night the first night wearing a jacket to bed (you can't reach anyone after hours here so just sucked it up) for the night. In the morning I asked to be moved or the heat to be fixed. They did not move me or fix the heat, but dropped off a heater that did not work. They sent someone up to check out the heater which did not work, they could not get it to work either and just turned on the heat on the far side of the room - so still a cold room, they then gave me the remote to the broken heater as if that could make it work - bizarre. I asked for a discount cause the heat did not work properly - no response.

I have stayed here before and loved it the first time - however the first time I had heat. The second time, the heat was broken in the room near the bed. I spent a cold night the first night wearing a jacket to bed (you can't reach anyone after hours here so just sucked it up) for the night. In the morning I asked to be moved or the heat to be fixed. They did not move me or fix the heat, but dropped off a heater that did not work. They sent someone up to check out the heater which did not work, they could not get it to work either and just turned on the heat on the far side of the room - so still a cold room, they then gave me the remote to the broken heater as if that could make it work - bizarre. I asked for a discount cause the heat did not work properly - no response.

I’ve been trying to contact the hotel on the night of my stay on the phones were not working it was the night of the 21st and there was a storm I was stuck outside the hotel in the rain the door was not answered I tried several times after no avail I had to find another hotel to stay I would appreciate it if my money was returned we can check with the hotel that it was not open when I arrived

I’ve been trying to contact the hotel on the night of my stay on the phones were not working it was the night of the 21st and there was a storm I was stuck outside the hotel in the rain the door was not answered I tried several times after no avail I had to find another hotel to stay I would appreciate it if my money was returned we can check with the hotel that it was not open when I arrived

Lovely Small Hotel, very welcoming, great breakfast, nice central heated rooms n Landshut is a great place to visit

Lovely Small Hotel, very welcoming, great breakfast, nice central heated rooms n Landshut is a great place to visit