We did not receive proper service for cleaning of our room. I had to ask for towels and garbage taken out. No one would come and clean the room when we asked.

Great hotel to stay in, staff is very friendly. Clean rooms. Bathroom can use a bit more attention to cleanliness but however is great.

Quiet and safe.

Overall pretty decent beds were very comfortable but there was some garbage under the bathroom sink and the tub needed cleaning

The room wasn’t cleaned very well. Behind tv there is dirt, garbage, ear plugs. Bathroom also, floor was dirty. No bed bugs though, so that’s a plus. We noticed plastic covering smoke detector and told front desk. Outside there is garbage all over parking lot and grassy areas. So yeah, not the best, but ok for sleeping. Oh and pool was not open, which we weren’t told about.

Overall pretty decent beds were very comfortable but there was some garbage under the bathroom sink and the tub needed cleaning

Great hotel to stay in, staff is very friendly. Clean rooms. Bathroom can use a bit more attention to cleanliness but however is great.

Everything was good except there was no wipes in the gym or hand sanitizer in the breakfast area

Everything was good except there was no wipes in the gym or hand sanitizer in the breakfast area

Upon my arrival at midnite, the hotel clerk made an error checking me in which caused about an hour delay in getting to sleep. The bathroom floor wasn't clean and when we turned on the heat, the smell coming from the heater nearly drove us out of the room. The next morning the front desk wasn't very sympathetic. I think we should have been compensated for our troubles. We probably won't stay at a Hampton again.

Upon my arrival at midnite, the hotel clerk made an error checking me in which caused about an hour delay in getting to sleep. The bathroom floor wasn't clean and when we turned on the heat, the smell coming from the heater nearly drove us out of the room. The next morning the front desk wasn't very sympathetic. I think we should have been compensated for our troubles. We probably won't stay at a Hampton again.

Great place for a quick stop

Great place for a quick stop

Great services, Great customer service, clean rooms and hallways, extra-mile help.. Great… Awesome! Thank you so much!

Rooms were ok. Not the cleanest in hall. Elevators etc. had a smell in hallway. No shower curtain in one of our rooms we had.

Rooms were not cleaned well upon arrival. Wasn’t sure bedding was changed as there were lots of wrinkles in it. Bathroom had mold. Pool not working. Staff took too long to keep breakfast food and coffee full. Over priced for what you get. I’d be hard pressed to stay at this location again.

Arrived to the hotel at 1515 and was told it would be half an hour before we could check in. We had a wedding to go to at 1630 and needed to get ready. I went and got ready in the public bathroom. They finally had a different room ready for us just before 1600. We had barely five mins in the room before we needed to get going to the wedding. We get up to the room and it’s a double. I had paid for a king room. So we got downgraded and told that we could take it or leave it. I prepaid so there was no possible way that we could leave and go find a different hotel where we would be treated with more respect and professionalism.

Great services, Great customer service, clean rooms and hallways, extra-mile help.. Great… Awesome! Thank you so much!

Rooms were not cleaned well upon arrival. Wasn’t sure bedding was changed as there were lots of wrinkles in it. Bathroom had mold. Pool not working. Staff took too long to keep breakfast food and coffee full. Over priced for what you get. I’d be hard pressed to stay at this location again.

Rooms were ok. Not the cleanest in hall. Elevators etc. had a smell in hallway. No shower curtain in one of our rooms we had.

Arrived to the hotel at 1515 and was told it would be half an hour before we could check in. We had a wedding to go to at 1630 and needed to get ready. I went and got ready in the public bathroom. They finally had a different room ready for us just before 1600. We had barely five mins in the room before we needed to get going to the wedding. We get up to the room and it’s a double. I had paid for a king room. So we got downgraded and told that we could take it or leave it. I prepaid so there was no possible way that we could leave and go find a different hotel where we would be treated with more respect and professionalism.

Enjoyed my stay

Entire building was disgusting. Dirt and dust everywhere the hall ways were gross and the room was rotten. Stains and hairs on the bed sheets dust everywhere soap scum in the tub and tap. Overhead staff talking about multiple complaints of the buildings cleanliness. 10/10 would not recommend.

1) arrived at 2:20pm and asked for early check in, they said no because the room was still being cleaned (another party wanted to check in and was told the same thing). No problem I understand, but then at exactly 3pm they said the room was ready. 2) the room smelled strongly of Febreeze, making us wonder if the room had been cleaned thoroughly. 3) the beds were made up differently, making me wonder if they had been changed or made properly. 4) there were gobs of white stuff in the sink… 5) there were only 3 large towels in the bathroom even though we booked for 4 people. 6) the continental breakfast was a disappointment, my family came down at 8am to eat and there was almost nothing to eat and even the coffee was empty. 7) went up to make coffee in the room instead and this is what prompted the entire bad review….the coffee pot had remains of a previously brewed coffee that had gone moldy, as in hairy green floating gross coffee!!! 8) went to check out and waited 5 minutes before someone came to the counter. 9) Expedia and hotel receipt matches, but there is $50 more in the total that is pending charge on my credit card. **also found it odd that there were no USB charging outlets in the room, most people don’t carry charging blocks for their phones anymore. I’d like to say that I am a pretty understanding person, but when you look at our entire experience, I will definitely not be staying at this hotel ever again and would appreciate a partial refund. Thank you, Sherry

1) arrived at 2:20pm and asked for early check in, they said no because the room was still being cleaned (another party wanted to check in and was told the same thing). No problem I understand, but then at exactly 3pm they said the room was ready. 2) the room smelled strongly of Febreeze, making us wonder if the room had been cleaned thoroughly. 3) the beds were made up differently, making me wonder if they had been changed or made properly. 4) there were gobs of white stuff in the sink… 5) there were only 3 large towels in the bathroom even though we booked for 4 people. 6) the continental breakfast was a disappointment, my family came down at 8am to eat and there was almost nothing to eat and even the coffee was empty. 7) went up to make coffee in the room instead and this is what prompted the entire bad review….the coffee pot had remains of a previously brewed coffee that had gone moldy, as in hairy green floating gross coffee!!! 8) went to check out and waited 5 minutes before someone came to the counter. 9) Expedia and hotel receipt matches, but there is $50 more in the total that is pending charge on my credit card. **also found it odd that there were no USB charging outlets in the room, most people don’t carry charging blocks for their phones anymore. I’d like to say that I am a pretty understanding person, but when you look at our entire experience, I will definitely not be staying at this hotel ever again and would appreciate a partial refund. Thank you, Sherry

The fan in the bathroom did not work. It is unsettling to not have a functioning fan. The pool was unavailable. The breakfast was missing potato

Great staff. Very busy breakfast no ice rooms not ready at check in. Rooms clean bed comfortable

Great staff. Very busy breakfast no ice rooms not ready at check in. Rooms clean bed comfortable

Entire building was disgusting. Dirt and dust everywhere the hall ways were gross and the room was rotten. Stains and hairs on the bed sheets dust everywhere soap scum in the tub and tap. Overhead staff talking about multiple complaints of the buildings cleanliness. 10/10 would not recommend.

The fan in the bathroom did not work. It is unsettling to not have a functioning fan. The pool was unavailable. The breakfast was missing potato

We chose the Hampton Inn by Hilton Fort Saskatchewan primarily for its pet-friendly policy, as we were traveling with our Service Dog. Upon arrival, however, we faced an unexpected challenge. The front desk informed us that their policy restricted Service Dogs over 75 pounds, which was surprising to us since we have traveled extensively with our dog without encountering this issue at other hotels or spas. At 7 PM, we were left uncertain about our next steps, as we had no other accommodations arranged. After about 10 minutes of waiting, the staff member returned and graciously allowed us to check in, but advised us to keep this weight limit in mind for future visits. While we appreciated the eventual resolution, the initial experience was quite stressful. It’s important for hotels to have clear and consistent policies regarding Service Dogs, and our experience highlighted a significant gap in communication. Overall, the hotel was clean and comfortable, but I recommend that future guests verify their Service Dog policies in advance to avoid similar situations.

We chose the Hampton Inn by Hilton Fort Saskatchewan primarily for its pet-friendly policy, as we were traveling with our Service Dog. Upon arrival, however, we faced an unexpected challenge. The front desk informed us that their policy restricted Service Dogs over 75 pounds, which was surprising to us since we have traveled extensively with our dog without encountering this issue at other hotels or spas. At 7 PM, we were left uncertain about our next steps, as we had no other accommodations arranged. After about 10 minutes of waiting, the staff member returned and graciously allowed us to check in, but advised us to keep this weight limit in mind for future visits. While we appreciated the eventual resolution, the initial experience was quite stressful. It’s important for hotels to have clear and consistent policies regarding Service Dogs, and our experience highlighted a significant gap in communication. Overall, the hotel was clean and comfortable, but I recommend that future guests verify their Service Dog policies in advance to avoid similar situations.