Bed bugs and guest service didn’t give parking pass so car almost was towed

It was a one night stay. It was very peaceful and I really liked the size of the room. The bed was NOT very comfortable for me. The breakfast area lacked more options and more quantity for guests to help themselves. Overall, it was just an average night stay. I recommend it if all you need to do is rest for the night.

It was a one night stay. It was very peaceful and I really liked the size of the room. The bed was NOT very comfortable for me. The breakfast area lacked more options and more quantity for guests to help themselves. Overall, it was just an average night stay. I recommend it if all you need to do is rest for the night.

Absolutely terrible. Paid a $25 room cleaning fee & a $20 pet fee, only to be charged a $250 cleaning fee after we left bc they said it had a Oder. My dog did not urinate or use the bathroom in the room. He did go swimming. Charging $300 for a cleaning fee is crazy! I will Never stay at a best western ever again!

Absolutely terrible. Paid a $25 room cleaning fee & a $20 pet fee, only to be charged a $250 cleaning fee after we left bc they said it had a Oder. My dog did not urinate or use the bathroom in the room. He did go swimming. Charging $300 for a cleaning fee is crazy! I will Never stay at a best western ever again!

Room smelled of cigarette smoke

Room smelled of cigarette smoke

Quick checkin, friendly & efficient desk clerk, convenient to airport.

Quick checkin, friendly & efficient desk clerk, convenient to airport.

Very disappointed. It took over 30 minutes to get a shuttle from the airport. When I went to the pool it was locked at 2 pm with a padlock, it took 30 minutes for someone to open it. When I checked out and my flight was delayed, I waited 20 minutes at the front desk to ask them to store my luggage and no one ever came. I even called the front desk hoping they would come to answer the phone.

Very disappointed. It took over 30 minutes to get a shuttle from the airport. When I went to the pool it was locked at 2 pm with a padlock, it took 30 minutes for someone to open it. When I checked out and my flight was delayed, I waited 20 minutes at the front desk to ask them to store my luggage and no one ever came. I even called the front desk hoping they would come to answer the phone.

Clean facilities and rooms. Close to the airport, and easy on and off the freeway. I would stay there again.

Great customer service. We were greeted by Timothie with such a BIG smile on his face. He had a really great personality and awesome customer service, really loved his impressions and attitude. All in all, we had an amazing time/stay at the hotel.

Place looked clean to me and very neat. Tommy was fun to talk with, and let us know about the free shuttle; which we did not know about and saved us some money. The price for what I saw was very good.

The room was clean, and the surrounding environment was quiet and nice. However, to put it mildly, the breakfast was the worst. We went to the breakfast area before 9 o'clock, but all the warm dishes were empty, and there was no bread or yogurt either. We asked the staff, but they were completely unhelpful. By 9:30, they started cleaning up without any explanation. I have many opportunities to go to Austin in the future, but I do not want to stay at this hotel, nor can I recommend it to acquaintances.

The room was clean, and the surrounding environment was quiet and nice. However, to put it mildly, the breakfast was the worst. We went to the breakfast area before 9 o'clock, but all the warm dishes were empty, and there was no bread or yogurt either. We asked the staff, but they were completely unhelpful. By 9:30, they started cleaning up without any explanation. I have many opportunities to go to Austin in the future, but I do not want to stay at this hotel, nor can I recommend it to acquaintances.

Friendly staff convenient to airport

Friendly staff convenient to airport

Tommie James (a staff member) checked us into the hotel and did a great job. Kind, friendly and helpful.

Tommie James (a staff member) checked us into the hotel and did a great job. Kind, friendly and helpful.

Good service

Good service

Property is well located, staff is nice, but the mattress in my room wasn't good, so I cannot give more than 3 stars.

Property is well located, staff is nice, but the mattress in my room wasn't good, so I cannot give more than 3 stars.

Great Hospitality

Really nice property very well kept just basic, but very well kept.

Really nice property very well kept just basic, but very well kept.

I checked in at 3:30 with an individual that came out of a room marked “office” she was talking to someone on the cellphone and told them to hold on. She asked me for my name and found my reservation. She then tells me there’s a $25 refundable deposit so I paid. She makes me sign the confirmation receipt and gives me my room keys. We walk into room it’s a queen suite didn’t think anything of it being that normally my rooms are always upgraded. We were in the room for about 2 hours before we changed to head to dinner and take a stroll around Austin. We ended up getting back to hotel around 11:30. We had both our key cards and attempted both to open room however it did not work. We tried each one over 5 times and nothing. My husband went to the front office and after like 3 minutes ends up calling me to head over there. I go and the gentleman in the front said I had to wait for his supervisor because they had put some restriction on my room to not allow us back in. We were very confused, finally the supervisor shows up and starts questioning what time I checked in and if I remembered with who. He then proceeds to inform me that the room I was in was not checked out to everyone and that I shouldn’t be that room. I was even more confused because I checked in and had keys given to me by one of the employees there so not sure what he expected me to say. He then just stands there staring at the screen for awhile and finally says well I guess I’ll just let you stay in that room now

I checked in at 3:30 with an individual that came out of a room marked “office” she was talking to someone on the cellphone and told them to hold on. She asked me for my name and found my reservation. She then tells me there’s a $25 refundable deposit so I paid. She makes me sign the confirmation receipt and gives me my room keys. We walk into room it’s a queen suite didn’t think anything of it being that normally my rooms are always upgraded. We were in the room for about 2 hours before we changed to head to dinner and take a stroll around Austin. We ended up getting back to hotel around 11:30. We had both our key cards and attempted both to open room however it did not work. We tried each one over 5 times and nothing. My husband went to the front office and after like 3 minutes ends up calling me to head over there. I go and the gentleman in the front said I had to wait for his supervisor because they had put some restriction on my room to not allow us back in. We were very confused, finally the supervisor shows up and starts questioning what time I checked in and if I remembered with who. He then proceeds to inform me that the room I was in was not checked out to everyone and that I shouldn’t be that room. I was even more confused because I checked in and had keys given to me by one of the employees there so not sure what he expected me to say. He then just stands there staring at the screen for awhile and finally says well I guess I’ll just let you stay in that room now

Great stay

Had a wonderful stay

Good place. Some personal Items dissapeared.