Always a great stay-Friendly and welcoming

Always a great stay-Friendly and welcoming

I booked my room at 2pm and got to it at 315pm. No one works there. A sign said they send a text message with door code and room #. They did not. Neither email or text. I called the number and a person said checkin was 4pm. He must be new because cleary said 3pm on hotels.com. He said he would be there at 4pm but eventually decided to remotely open my room which worked fine. I did get a text around 5pm. This was a fairly large motel with outside doors for most units but 4 rooms were in an annex with breakfast room. They put everyone in that small section. My room was directly across from breakfast room. I had hiked all morning and was exhausted and just wanted a nap. I slept from 330pm to 5pm when the breakfast room became party central. A bunch of loud people drinking, shouting, and watching TV. This went on from 5pm to 11pm then got quiet but started up again at 4am and went to 530am when they left. I doubt any of theses people were paying guests. They were probably locals that knew there was not a manager on premises so came gere to party. They probably slept in breakfast room. I got up at 9am and went to breakfast room to have the continental breakfast. There was no breakfast stuff in fridge. Only beer, hot sauce and other random food. No juice or cold water. I couldnt eat anything without something cold to drink to just left.

I booked my room at 2pm and got to it at 315pm. No one works there. A sign said they send a text message with door code and room #. They did not. Neither email or text. I called the number and a person said checkin was 4pm. He must be new because cleary said 3pm on hotels.com. He said he would be there at 4pm but eventually decided to remotely open my room which worked fine. I did get a text around 5pm. This was a fairly large motel with outside doors for most units but 4 rooms were in an annex with breakfast room. They put everyone in that small section. My room was directly across from breakfast room. I had hiked all morning and was exhausted and just wanted a nap. I slept from 330pm to 5pm when the breakfast room became party central. A bunch of loud people drinking, shouting, and watching TV. This went on from 5pm to 11pm then got quiet but started up again at 4am and went to 530am when they left. I doubt any of theses people were paying guests. They were probably locals that knew there was not a manager on premises so came gere to party. They probably slept in breakfast room. I got up at 9am and went to breakfast room to have the continental breakfast. There was no breakfast stuff in fridge. Only beer, hot sauce and other random food. No juice or cold water. I couldnt eat anything without something cold to drink to just left.

The West Bethel Motel is pitched as a "Smart Motel" which is a fancy way of saying there is no staff on site, check-in is done remotely. They email you your room number and an access code to get in. Unfortunately, we arrived at 3:05 and the email (from Hotels.com) didn't arrive until 3:23. This was annoying, but there may not be a delay if you book directly. The room was small but very clean, and the exterior and grounds were clean also. The TV was confusing to use and no instructions were provided. The shower was nice and hot and the pressure was fine. The walls were paper thin and we could hear every move from the person next door as well as every vehicle that passed by on Route 2. The fan on the A/C unit was very loud but at least drowned it out. The mattress was uncomfortable and we both woke up with backaches. The pillows were hard and flat. We appreciated the free breakfast which included bagels, coffee, cereal and oatmeal. We also appreciated that we were able to bring our dog with us (which was why we chose this motel.) Bottom line - too much focus on technology and not enough on basic comforts.

The West Bethel Motel is pitched as a "Smart Motel" which is a fancy way of saying there is no staff on site, check-in is done remotely. They email you your room number and an access code to get in. Unfortunately, we arrived at 3:05 and the email (from Hotels.com) didn't arrive until 3:23. This was annoying, but there may not be a delay if you book directly. The room was small but very clean, and the exterior and grounds were clean also. The TV was confusing to use and no instructions were provided. The shower was nice and hot and the pressure was fine. The walls were paper thin and we could hear every move from the person next door as well as every vehicle that passed by on Route 2. The fan on the A/C unit was very loud but at least drowned it out. The mattress was uncomfortable and we both woke up with backaches. The pillows were hard and flat. We appreciated the free breakfast which included bagels, coffee, cereal and oatmeal. We also appreciated that we were able to bring our dog with us (which was why we chose this motel.) Bottom line - too much focus on technology and not enough on basic comforts.

This was a great overnight stop on our trip. The owner was helpful, knowledgeable, and really cares about his guests.

This was a great overnight stop on our trip. The owner was helpful, knowledgeable, and really cares about his guests.