Hotel with great potential but poorly run by the current manager. The hotel is the only one located on lovely little Roosvelt Island, with really special views of the Manhattan and Queens skyline, both from the rooms (not all of them), but especially from the rooftop (the access rules are absurd for hotel guests, it is closed on Sundays and Mondays without notice). The front desk is small and usually managed by one person at a time, so when there are problems with customers (in 3 days, every day, and not only with us), or long paperwork, queues form. Room cleaning is not done thoroughly. We were handed a room in an indecent condition and even after the dutiful cleaning it was not shining (just move a nightstand or a chair to understand this). The breakfast provided with strict college rules (like the rest) is very limited, but the products are good and freshly prepared. As mentioned, the manager treats customers with condescension and never tries to please the customer, in fact he just doesn't listen to the customer, also showing remarkable rudeness (on the last day, once I paid, he almost laughed in my face after I invited him to personally check the poor cleanliness of my room). Never in many years, anywhere in the world, have we been treated so badly. Too bad because in a place like this it would take little to turn a mediocre stay into an unforgettable one. Perhaps we will return, but certainly only after verifying that there is a new manager.

Hotel with great potential but poorly run by the current manager. The hotel is the only one located on lovely little Roosvelt Island, with really special views of the Manhattan and Queens skyline, both from the rooms (not all of them), but especially from the rooftop (the access rules are absurd for hotel guests, it is closed on Sundays and Mondays without notice). The front desk is small and usually managed by one person at a time, so when there are problems with customers (in 3 days, every day, and not only with us), or long paperwork, queues form. Room cleaning is not done thoroughly. We were handed a room in an indecent condition and even after the dutiful cleaning it was not shining (just move a nightstand or a chair to understand this). The breakfast provided with strict college rules (like the rest) is very limited, but the products are good and freshly prepared. As mentioned, the manager treats customers with condescension and never tries to please the customer, in fact he just doesn't listen to the customer, also showing remarkable rudeness (on the last day, once I paid, he almost laughed in my face after I invited him to personally check the poor cleanliness of my room). Never in many years, anywhere in the world, have we been treated so badly. Too bad because in a place like this it would take little to turn a mediocre stay into an unforgettable one. Perhaps we will return, but certainly only after verifying that there is a new manager.

It was amazing 👏

Nice view of Manhattan, short walk from subway station, clean area.

Beautiful Brooklyn bridge view from the room

Beautiful Brooklyn bridge view from the room

Arranged an early check in and the room was amazing. Great location and probably the best roof top bar in NYC.

Arranged an early check in and the room was amazing. Great location and probably the best roof top bar in NYC.

Only hotel on Roosevelt Island. Inc breakfast was very VERY poor (juice or coffee.. really?) Rooftop has a great view, but first you need to get thru the “I do this for so long, we don’t need guests, leave your camera in your room” door persoon. They include tip even on drinks at the bar… new for me in NYC. My room was on the 11th floor and was happy that at 3 AM finally the rooftop bar turned of the music.

Only hotel on Roosevelt Island. Inc breakfast was very VERY poor (juice or coffee.. really?) Rooftop has a great view, but first you need to get thru the “I do this for so long, we don’t need guests, leave your camera in your room” door persoon. They include tip even on drinks at the bar… new for me in NYC. My room was on the 11th floor and was happy that at 3 AM finally the rooftop bar turned of the music.

Great location.

Great location.

Ok

To get to the rooftop it was an issue, it seems if you walked out with a reservation without being a guest, will access you faster. I waited more than a hour to go upstairs and the place was almost empty. No senses.

Great concept - Staff love the place, maybe a little too much to be truly accommodating (“You’re so privileged to be here”). Kitchen is ok, but not great - If you can eat out do. Sky View room has great view. Very neat. Clean wnough.

Ok

Great location, very quiet even being relatively close (floor 15) to the rooftop bar (floor 17). Very clean, unique atmosphere. Area for improvement would be service. Asked for wine glasses, they said they didn't have them. But the website said they do a champagne package, so offer flutes? Also, when asked for a corkscrew, had to wait over an hour. At that point the takeout we wanted to drink the wine with was cold. We would definitely return, but with the knowledge we should plan for providing any incidentals ourselves.

Great concept - Staff love the place, maybe a little too much to be truly accommodating (“You’re so privileged to be here”). Kitchen is ok, but not great - If you can eat out do. Sky View room has great view. Very neat. Clean wnough.

Love it

To get to the rooftop it was an issue, it seems if you walked out with a reservation without being a guest, will access you faster. I waited more than a hour to go upstairs and the place was almost empty. No senses.

Love it

It was a nice hotel however they are not forthcoming with your bio deal or vouchers. They falsely advertised that they have a pool when in fact they don’t and the parking garage is close but can be difficult if you have a lot of bags l.

It was a nice hotel however they are not forthcoming with your bio deal or vouchers. They falsely advertised that they have a pool when in fact they don’t and the parking garage is close but can be difficult if you have a lot of bags l.

Great area to stay. Quiet, walkable, safe. View was amazing. Needs coffee maker and microwave in the room. Miguel in the restaurant provided outstanding service.

Great area to stay. Quiet, walkable, safe. View was amazing. Needs coffee maker and microwave in the room. Miguel in the restaurant provided outstanding service.

Beautiful property with great views and friendly service.

Beautiful property with great views and friendly service.

The Graduate is the only hotel on Roosevelt Island which is a great area, lots of parks and waterfront walks. Their is a elevated tram to Manhattan proper just 100 yards from the hotel doorstep. Good restaurant.

The Graduate is the only hotel on Roosevelt Island which is a great area, lots of parks and waterfront walks. Their is a elevated tram to Manhattan proper just 100 yards from the hotel doorstep. Good restaurant.

Overall great hotel and plan to stay here again in the future . Shout out to the House keeping and lobby restaurant staff - they are fantastic. Front desk staff was hardly present and available when you needed them and when they did show up were 😑.

Overall great hotel and plan to stay here again in the future . Shout out to the House keeping and lobby restaurant staff - they are fantastic. Front desk staff was hardly present and available when you needed them and when they did show up were 😑.

No responses I tried to contact them to fix an incident using Expedia messages, but they never responded