I checked in online to secure my room as I know I would be later than normal. The hotel did not have my requested room and did not tell me about the issue and offered a cot as an alternative.

Amazing welcome in arrival by receptionist. Limbraina was very helpful professional and happy to assist with my enquiries. She is an asset for the hotel and a true ambassador for the hospitality industry. Thank you very much.

Stated here for the convenience if Heathrow

Amazing welcome in arrival by receptionist. Limbraina was very helpful professional and happy to assist with my enquiries. She is an asset for the hotel and a true ambassador for the hospitality industry. Thank you very much.

Having stayed at this Hotel on numerous occasions,everything was as normal at first.Usual nice spacious room,and good facilities.But on this occasion the Hotel parking was a nightmare.This car park supposed to have 500 spaces,but there wasn’t one to be found,with Cars being parked here ,there,and everywhere.I think they have turned it into a mini Airparks,or Jetparks,with most of the Cars not moving at all for the whole week of my stay.Never had it like that before on previous stays,so will be avoiding Redisson Red in future!

Having stayed at this Hotel on numerous occasions,everything was as normal at first.Usual nice spacious room,and good facilities.But on this occasion the Hotel parking was a nightmare.This car park supposed to have 500 spaces,but there wasn’t one to be found,with Cars being parked here ,there,and everywhere.I think they have turned it into a mini Airparks,or Jetparks,with most of the Cars not moving at all for the whole week of my stay.Never had it like that before on previous stays,so will be avoiding Redisson Red in future!

Room was in basement and was cold no matter how high I turned the thermostat

Room was in basement and was cold no matter how high I turned the thermostat

Very good overall but definitely needs better lighting in the room, its difficult to see what you are doing

Very good overall but definitely needs better lighting in the room, its difficult to see what you are doing

Family weekend visiting Thorpe park with friends

Amazing stay

Amazing stay

Family weekend visiting Thorpe park with friends

Tv won’t cast with phone - so no streaming local news channels only - apparently Samsung TVs don’t like to cast with iPhones?? No shampoo or body wash in shower, fire alarm “accidentally” went off at 00:48 struggles to get back to sleep. No ice machines - no 24hr room service as advertised- basic room service Menu- no robes or slippers unless you book superior rooms - definitely our last time booking Also NO shuttles lol - we can pay £7 each for ride share or book an Uber - ridiculous

Booked a family room which was nicely equipped with bunk beds and king bed. The room was comfortable but was disappointed by the telly not being a smart tv (we couldn’t work out the chromecast feature). Also, rountrip shuttle tickets are expensive for 2 adults (27£) and direct pick up is only once per hour from heathrow (with very little info on where to get the shuttle from the airport- all the FAQs offered by radisson website is about parking. But, the pool is amazing and has long hours (6am-10pm).

Booked a family room which was nicely equipped with bunk beds and king bed. The room was comfortable but was disappointed by the telly not being a smart tv (we couldn’t work out the chromecast feature). Also, rountrip shuttle tickets are expensive for 2 adults (27£) and direct pick up is only once per hour from heathrow (with very little info on where to get the shuttle from the airport- all the FAQs offered by radisson website is about parking. But, the pool is amazing and has long hours (6am-10pm).

Tv won’t cast with phone - so no streaming local news channels only - apparently Samsung TVs don’t like to cast with iPhones?? No shampoo or body wash in shower, fire alarm “accidentally” went off at 00:48 struggles to get back to sleep. No ice machines - no 24hr room service as advertised- basic room service Menu- no robes or slippers unless you book superior rooms - definitely our last time booking Also NO shuttles lol - we can pay £7 each for ride share or book an Uber - ridiculous

The lady that checked us in was probably the rudest person I’ve ever had contact with at a hotel. I asked a couple of questions and she answered, but her tone was so incredibly rude. I asked about getting to the airport in the morning. She gave me an incorrect answer. In the morning I found out we should have booked our transportation the night before. Luckily, the young lady working then was extremely helpful and made it work for us.

The lady that checked us in was probably the rudest person I’ve ever had contact with at a hotel. I asked a couple of questions and she answered, but her tone was so incredibly rude. I asked about getting to the airport in the morning. She gave me an incorrect answer. In the morning I found out we should have booked our transportation the night before. Luckily, the young lady working then was extremely helpful and made it work for us.

Booked the hotel through hotels.com 8 hours before I needed the hotel rooms. 3 hrs later I got bumped off my flight and tried to cancel/ get refunded for the rooms I had reserved a few hours later. Never heard from the company

Booked the hotel through hotels.com 8 hours before I needed the hotel rooms. 3 hrs later I got bumped off my flight and tried to cancel/ get refunded for the rooms I had reserved a few hours later. Never heard from the company

High quality throughout my stay!

High quality throughout my stay!

Fit tor purpose

Fit tor purpose

All good but bathroom had a strong odour. Staff were gracious and allowed me an extra hour to check out. Breakfast was great - lots of choice! Venue great- had late flight so appreciated the proximity on arrival. A good experience overall

All good but bathroom had a strong odour. Staff were gracious and allowed me an extra hour to check out. Breakfast was great - lots of choice! Venue great- had late flight so appreciated the proximity on arrival. A good experience overall

So the Hotel itself is reasonably nice and in a good location if you want to be close to Heathrow, BUT (and its a big BUT) it just missed the mark on Service. A few examples: No Food other than room service after 23:00 No Food at all between 24:00 and 07:00 The Coffee Station in the lobby is not operational The phone in our room didn't work The TV in our room would randomly switch off The HEAT in our room didn't work The HEAT in our room was fixed (and still didn't work) Our door fobs had to be re-set (both of them) The room was NOISY, with conversations in the next room audible. So, all in all the experience was "glitchy" at best and not what I have come to expect from a Radisson!

So the Hotel itself is reasonably nice and in a good location if you want to be close to Heathrow, BUT (and its a big BUT) it just missed the mark on Service. A few examples: No Food other than room service after 23:00 No Food at all between 24:00 and 07:00 The Coffee Station in the lobby is not operational The phone in our room didn't work The TV in our room would randomly switch off The HEAT in our room didn't work The HEAT in our room was fixed (and still didn't work) Our door fobs had to be re-set (both of them) The room was NOISY, with conversations in the next room audible. So, all in all the experience was "glitchy" at best and not what I have come to expect from a Radisson!

Air conditioning was great

Air conditioning was great