Views as well the building structure spectacular

Love the pool just across the restaurant and they even have a shower to get rid of the sand before getting in the pool. Or just to shower after swimming . They also let you use the facilities after checking out. I love the staff being helpful all times.

Love the pool just across the restaurant and they even have a shower to get rid of the sand before getting in the pool. Or just to shower after swimming . They also let you use the facilities after checking out. I love the staff being helpful all times.

1. I could not have a phone conversation due to bad service. 2. Both machines in "gym" were broken 3. I was so sick.(ended up in hospital from dehydration), I asked for a piece of bread or crackers, his response was "You can order a hamburger or pasta" , I needed help with figuring out laundry, his response "It is not our responsibility for your laundry. 4. During my days of being sick they were jackhammering and demolishing a room 3 doors down the WHOLE day 5. I had to ask several times for room to be cleaned. 6. THe pool area is beautiful but there is NOTHING else around. 7. THe local beach is very nice as well "Bachoco" So frustrated to have spent that amount of money. The two men at front desk had a little English but no one else.

1. I could not have a phone conversation due to bad service. 2. Both machines in "gym" were broken 3. I was so sick.(ended up in hospital from dehydration), I asked for a piece of bread or crackers, his response was "You can order a hamburger or pasta" , I needed help with figuring out laundry, his response "It is not our responsibility for your laundry. 4. During my days of being sick they were jackhammering and demolishing a room 3 doors down the WHOLE day 5. I had to ask several times for room to be cleaned. 6. THe pool area is beautiful but there is NOTHING else around. 7. THe local beach is very nice as well "Bachoco" So frustrated to have spent that amount of money. The two men at front desk had a little English but no one else.

Beautiful hotel! Secluded and private! The pictures do not do it justice. The restaurant/bar staff were very kind and attentive but the reception was horrible. Very rude and short tempered. The person who made the reservation will need to bring their ID even though it is not stated anywhere. They only make exceptions to certain people and when you ask them why they say they can’t do it for everyone. Once the manager came in and I told him how it was unfair that he treated other customers compared to me, he apologized and ended up helping us during check in.

Beautiful hotel! Secluded and private! The pictures do not do it justice. The restaurant/bar staff were very kind and attentive but the reception was horrible. Very rude and short tempered. The person who made the reservation will need to bring their ID even though it is not stated anywhere. They only make exceptions to certain people and when you ask them why they say they can’t do it for everyone. Once the manager came in and I told him how it was unfair that he treated other customers compared to me, he apologized and ended up helping us during check in.

Pool and area around the pool is nice. Service staff are not helpful.

Pool and area around the pool is nice. Service staff are not helpful.

The buffet was great . But as far getting drinks around pool or lunch was a long wait even going up the beer was ridiculous slow. its not a place where they come to pool and offer drinks. We wouldn’t , you must walk or taxi’s . Beach was not close overall hotel very beautiful and staff where find

The buffet was great . But as far getting drinks around pool or lunch was a long wait even going up the beer was ridiculous slow. its not a place where they come to pool and offer drinks. We wouldn’t , you must walk or taxi’s . Beach was not close overall hotel very beautiful and staff where find

Clean room

Clean room

Staff was very helpful, front desk guys were very nice in helping me with all my needs!

Staff was very helpful, front desk guys were very nice in helping me with all my needs!

Good location and good service!

Good location and good service!

It was a nice and clean hotel

It was a nice and clean hotel

Great service

Great service

Clean and with a very good location

Clean and with a very good location

A/C didn’t work and was leaking

A/C didn’t work and was leaking

Peaceful

Peaceful

Nice people helpful,the cleaning team very good the staff on the front desk really attentive.

Nice people helpful,the cleaning team very good the staff on the front desk really attentive.

The hotel is clean and very safe except the Air conditioner wasn’t the best

The hotel is clean and very safe except the Air conditioner wasn’t the best

room air conditioning in room 201 did not work. hair dryer in room 215 did not work